“I visited the ballito branch yesterday,i was unsure of what exactly i wanted but with the help of a young man named Shaylin Padayachee i walked out as happy customer finding something that i actually now love! Thank you so much Shaylin! Keep up the good work.”
“I've been a customer for many years and not everytime have i had the pleasure of been assisted with an employee who actually knew about the products that i was interested in.
A big thank you to Shaylin Padayachee from hifi corp ballito junction. See you again soon”
“Picked up my sisterâs online purchase at Cresta Mall and was assisted by Prince. He was very helpful and made the collection smooth. Great service, thank you Prince!”
“A TV (10299285 TCL 65-inch QLED) was purchased on Sunday 31 August 2025 at around 12:30. After assembling the TV at home, it was switched on only to realise there is an issue with the screen.
TV was then returned to the store first thing Monday morning on 01 September, just after 9 o clock. The manager said there is nothing he could do, because we signed that we checked the screen. When the TV was received on Sunday before leaving the store, a physical inspection was done on the TV, however it was not switched on.
CCTV footage was looked at, and you can clearly see one of the shop assistants leaning with his full body weight on the TV for an extended period of time while he was waiting for the other shop assistant to come and help him unwrap the TV. The damage to the screen is consistent with the pressure applied onto the TV because when you inspect the TV carefully you cannot see that there is any crack or physical damage however when the screen is on, then only can you see that there is a defect on the inside of the screen. They then proceeded to unwrap the TV and plugged the cord into the TV however it was never turned on. And the CCTV footage clearly show that the TV was not switched on and the screen is black.
While we were looking at the footage with the manager and made him aware that the employee was leaning on the TV, he quickly switched off the footage and chased us out of his office.
When asked why he refuses to take responsibility for the employee leaning on the TV and causing damage to it, he continuously insisted that we signed the receipt for the TV. Up until we saw the CCTV footage we were not aware that the employee rested on the device in this way because we would have raised it immediately and not taken the TV.”
“I have had no help with my complaint and am now having no choice but to escalate it to the CGSO. Just so sorry I trusted Hifi Corporation.
Dear Sir/Madam, I am writing to formally lodge a complaint regarding the extremely poor service I have received from your [Branch Name] branch, relating to a Packard Bell T10 10.1" Full HD 64GB LTE tablet purchased in December 2024 at a cost of R2,499.00. In June 2025, the tablet stopped charging completely. I returned it to the store where I was informed it might be the charging block and was told it would be sent in for assessment. I was also told not to call, as I would be contacted once the repair was complete. After more than two months with no communication, I contacted the store at the end of August, only to be told that my contact number had been recorded incorrectly and that the device was supposedly repaired. Upon collecting the tablet, I noticed the issue on the job card was inaccurately logged as âcharging slowlyâ â a complete misrepresentation, as the device was not charging at all. Despite being told it was repaired, the tablet still had the exact same issue. I returned to the store the next day and raised the matter with the store manager. The interaction that followed was both unprofessional and dismissive â I was questioned about where the charger broke, and the implication seemed to be that I was at fault for the damage. I was also told that the issue may have arisen because I didnât use the original (broken) charger â a frankly absurd suggestion. I was assured a follow-up call on Monday, 2 September 2025, but that call never came. On 5 September, I phoned the store myself and was informed that the repair company hadnât even collected the tablet yet. This level of incompetence, lack of accountability, and disregard for customers is completely unacceptable. The failure to repair or replace a faulty product within a reasonable time (especially after more than 2 months) is a clear violation of the Consumer Protection Act. I am formally requesting the following: Immediate replacement of the faulty tablet with a new unit, as the original was clearly defective. A formal apology for the poor service, lack of communication, and mishandling of my complaint. Confirmation of when and how this matter will be resolved â within 7 business days of the date of this letter. If I do not receive a satisfactory response within this time, I will be escalating this matter to the Consumer Goods and Services Ombud and considering further action. Please treat this as urgent. -- Kind regards Vonny Shokkos”
