Returns is the worst services more especially when you have bought online. Never again will i be buying at HIFI, whether online or just their store. Worst worst worst experience when logging a dissatisfaction about their product. Bought a bed last week, its just displaying in my bedroom cos i logged complain about the bed so i was advice not to use it. Thinking it would be resolved within a week, mxm kokae, still today no feedback and the bed is still sitting gathering dust in my room. Aishame, worst worst experience and service, when u call they even drop the phone whilst you're still speaking, rudeness and attitude on top of the bad service they are rendering to their clients.