I sent an eBay message as below to hifi-tower on September 5. For 5 days I have not received an answer. Only rude excuses from Can Koprulu. Can anyone help me with the below questions, please: 1) Does your company operate under UK law? 2) What is your complaints procedure? 3) Are you a member of an alternative dispute resolution scheme (ADR)? What happened before: hifi-tower RECEIVED ALL THE PHOTOS AND VIDEOS AT THE REQUEST AND TOLD ME TO RETURN THE PRODUCT TO THE ADDRESS THEY SENT ME. They received the broken product back. Near 2 months have passed since then and every week I receive a letter from them: "I have forwarded your information request to our management department." So they got my money and the goods (as THEY asked for). THIS IS OUTRAGEOUS THEFT.