I didn't have a bad experience, I just thought the course should have been better. In particular I was unconvinced by your approach to disputes with social care (which could be dangerous), hence my not getting a 100% mark on my assessment, and I thought your account of the different tiers of need was oversimple. I also thought your imagery was very white but admit that I didn't keep a count so I accept I may be wrong. Certainly where I work most children are from black and minority ethnic communities. I also found the voice of the trainer irritating and stiff.