I bought an Air Conditiong unit for my caravan on Friday evening due to the recent heatwave we have had I wanted to be prepared whilst we staying at Northern Farm in Brean. The unit cost £599 too be honest it gave out a very small amount of cool air you could only feel it if you were stood right in front of it.The unit didn't warrant the amount of money it cost. The caravan was so hot that we had to go out to buy 2 fans just to cool us down. Saturday Morning I called Highbridge caravans and asked if I could return the unit because I was not happy with its performance. I was told by a young lad that I had to take it back on Monday when the manager was in to authorise the refund. Monday morning I returned the unit in its full packaging I was approached by a very rude and aggressive older gentleman. ( gentleman is not the correct word I'd use for him ). He was called Paul and was the manager. He was raising his voice in front of several other customers and accusing me of lieing. This was very embarrassing. He was very confrontational and after 20 minutes or so he agreed to do the refund. I came out of the shop I sat in my car shaking and crying. I have never been treated in such an unnecessary manner. Paul was so unprofessional I am suprised he is able to work in a customer focused environment. Never again will I be returning. I would advise anyone wishing to buy any caravan/camping equipment to stay away and take your business to Davan Caravans in Weston who are very professional and friendly