“We went in expecting decent service but was completely ignored. Staff kept walking past me avoiding eye contact, which is frustrating when you actually need help to buy this seasons awning. When I finally spoke to an older grey hair member of staff, he was rude and made me feel like an inconvenience. He had no idea what he was talking about and just confused me by talking about his bag , To top it off, the prices are way higher than they should be. Poor service and overpriced—won’t be returning.”
“Really poor experience. Shop staff were rude and dismissive, especially the older grey-haired man, and the whole place felt unprofessional. To make things worse, there was a strong smell coming from the customer toilets, which made the visit even more unpleasant. Definitely not what you expect.Avoid”
“Really disappointing experience in this shop. The service was rude, dismissive, and completely unhelpful. The older grey hair gentleman I dealt with was particularly unprofessional—he struggled to even operate the till, which only added to the delay and frustration, and made what should have been a simple purchase far more difficult and uncomfortable than it needed to be.
Good customer service costs nothing, but it was completely lacking here. Based on this experience, I wouldn’t return and wouldn’t recommend”
“After sales excellent. Dean who dealt with us was very professional and polite gentleman all questions we asked he answered with very clear answers. We would go back to him any day. You have a good employee. We would recommend him to anyone including your company very good service.”
“Very happy high back chair! Perfect colour, really comfortable, sturdy carry bag. Wrapped/packaged well, easy online ordering, fast checkout and prompt delivery with email updates. I will definitely use this company again! Thankyou 👏”
“Came in just for a look at motorhomes and campers and ended up having a great chat with Jody. Friendly, knowledgeable and genuinely helpful. If the whole place had Jody’s attitude, it would be unbeatable. Didn’t buy this time, but when we do we’ll definitely be asking for him”
“Very disappointing experience at the Devon branch. The salesman and shop staff came across rude and uninterested. The only person who showed any basic customer service was the young lady at the desk downstairs – she smiled, offered a drink, and spoke to us about motorhomes more than anyone else , Sadly she was the only highlight.
I’d avoid this place.”
“The most helpful and professional person in the shop turned out not to be the manager — which says quite a lot. When I asked where the manager was, I was given a lecture about how the lovely helpful lady had been moved to another department for “career satisfaction.” I only asked where the manager was, not for a corporate explanation. If customer service were based on ability rather than job titles, she’d clearly be running the place.”
“Apparently customer service is optional here — especially for the grumpy silver-gentleman on duty. The man looked personally offended that we dared enter the building. We asked if he could point us toward a caravan salesman — not difficult, right? You’d think we’d asked him to give up a kidney, run a marathon and do his tax return all at once. Every sigh felt like it took a year off his life. If customer service was a sport, he’d be firmly retired. We went in hopeful, left wondering if we should apologise for existing.””
“I went to the shop just off the A38 in newton to hopefully get few bits for the van only to be met by Rude grey hair shop assistant , didnt look up from his desk just head butting the PC if you want to have a wasted journey and not be spoken to this is the place to go i will not be back i just carry on down to plymouth where they want my money”
“My experience last weekend left me feeling really disheartened. I approached the staff member a older hoping for some help, but he didn’t even lift his head from the computer. No greeting, no eye contact, nothing. When he finally did speak, it was barely more than a dismissive response, just telling me i am stood in the shop and the sales are upstairs where I was greeted by a empty room.”
“🌟🌟🌟🌟🌟 5/5 — Fantastic Service!
When I visited, most of the sales team were away on a charity drive, but Stephanie went above and beyond to help me. Even though it was a very small holding the fort, nothing was too much trouble. They were friendly, knowledgeable, and took the time to answer all my questions without ever making me feel rushed. Was also honest with her replying to me reminding me that its not normally her job but positive attitude and genuine willingness to help really stood out — it’s not often you come across someone who handles a busy day with such professionalism and warmth. Thanks to steph, my visit was a real pleasure and I left feeling well looked after.
I was lucky enough to find the van for me last week but I will be back due to an company willing to do such a amazing thing for charity and Stephanie's honest and help and wamth and the amazing coffee !!
A big thank-you again — truly outstanding”
“I bought an Air Conditiong unit for my caravan on Friday evening due to the recent heatwave we have had I wanted to be prepared whilst we staying at Northern Farm in Brean.
The unit cost £599 too be honest it gave out a very small amount of cool air you could only feel it if you were stood right in front of it.The unit didn't warrant the amount of money it cost.
The caravan was so hot that we had to go out to buy 2 fans just to cool us down.
Saturday Morning I called Highbridge caravans and asked if I could return the unit because I was not happy with its performance. I was told by a young lad that I had to take it back on Monday when the manager was in to authorise the refund.
Monday morning I returned the unit in its full packaging I was approached by a very rude and aggressive older gentleman. ( gentleman is not the correct word I'd use for him ). He was called Paul and was the manager.
He was raising his voice in front of several other customers and accusing me of lieing. This was very embarrassing. He was very confrontational and after 20 minutes or so he agreed to do the refund.
I came out of the shop I sat in my car shaking and crying. I have never been treated in such an unnecessary manner.
Paul was so unprofessional I am suprised he is able to work in a customer focused environment.
Never again will I be returning.
I would advise anyone wishing to buy any caravan/camping equipment to stay away and take your business to Davan Caravans in Weston who are very professional and friendly”
“Can I thank Dominic, Deb, Graham and the team at Highbridge, Somerset who sorted out our Fridge problem today even though we were not their customers. They couldn’t have been more helpful and patient with us despite us simply calling in as we were driving past as our Thetford fridge wouldn’t change temperature. Excellent service and when we are next down here we will definitely use their services if we have a problem. 10 out of 10. Thank you. Deb and Beattie.”
“Bought our Lunar Delta brand new in 2017 and we bought from MIKE FORD and what a super guy nothing was too much trouble and must say fabulous van no trouble at all, I think in today’s problems Highbridge is a great place to buy they will help you big time , at the moment we are in Cornwall and lovely sunshine at Pentewan Sands , I hope Mike ford sees this 😊😊😊😊🥃”
“I am very dissatisfaction with the service I received during a recent visit to your centre on Saturday 06.05 .24. My husband and I had a prearranged appointment with Simon to purchase an awning, but the experience was far from satisfactory.
Upon arrival, Simon did not bother to greet or speak with us, even though we had a scheduled appointment. Instead, he was standing by watching two other staff members pitch an awning. This lack of professionalism was disappointing and frustrating.
Fortunately, a female staff member named Steph was very kind and did her best to assist us. However, the stock we were told would be available was not there, adding to our disappointment. Additionally, when Steph offered us a drink, she was unable to find the key for the machine, which further highlighted the disorganization.
The shop was quite busy, and it was evident that Steph was overwhelmed trying to manage everything on her own. Despite her best efforts, the experience was negatively impacted by Simon's apparent lack of interest in helping us, even though we had booked a specific time to meet with him.
As we were leaving, we saw Simon still standing in the same place, doing nothing to assist customers or support his colleagues. This experience was highly disappointing, and it has affected our perception of your centre customer service.
We will not be back as this was very disappointing. Avoid the shop and do not think because you have appointment staff will make time for you.”
“Myself and my father visited the store in devon last Tuesday.
My father unfortunately has been diagnosed with dementia but still has a love for motorhomes, The lovely lady in the shop made my father feel so welcome.
when paying the lady didnt make my father feel like a nuisance when struggling to get his words to string together and to pay. She gave him time and respect.
I even was able to leave my father speaking with the lovely lady while I visited the bathroom I came back to a father telling story's about trips he had been on and seemed more alert and cheerful then he been for sometime.
Thank- you so much for this lady taking Respecting my father and taking the time to listen to him give him some independence by paying for something on his own and making him feel so valued.
I have chosen to put this post up Anonymously due to the risk it could put my father in if people knew his Diagnosis.
Thank you again for such a heartwarming visit.”
“A long list of failures to put right issues with a new caravan. All things that you can expect to go wrong but should be easily fixed by a competent workshop. Unfortunately the whole after sales service either cannot cope with their workload or lack experienced and competent technicians. Pre delivery inspection is very poor with faults including a shower tray without any sealant, broken lockers, loose wiring and damaged windows. Not all of the issues were fixed first time resulting in multiple visits.
I also purchased a used camper van which was not fully pre delivery inspected and issues took weeks to address. Most recently the van needed warranty work which failed to be fixed first time. Only a strongly worded letter to their MD Phil Davis seemed to work. Although the fault has now eventually been fixed it seems from evidence provided by the workshop that the pre sale service may not have been carried out either properly or even at all.
They are not the only caravan and Motorhome dealership in the area. I really cannot recommend them based on my after sales experience.
It is worth noting that I had to write to their MD twice. On each occasion I was clear about the issues I had experienced and where failures had occurred. I was constructive in my comments and very restrained considering the litany of poor service and examples of poor quality control of workshop processes. On neither occasion have I had a formal response. I think this sums up the company. Customer Service is demonstrated from the top down in a family business so when the MD cannot be bothered to reply take it as a sure sign that this is not a company that cares about the quality of its ongoing support for existing customers.”
