Highbridge Caravans Reviews

Name: Highbridge Caravans
Rating: 2.24

2.2 Rating 21 Reviews

24 %

of reviewers recommend Highbridge Caravans

Company Reviews

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Phone:

01278 782725

Location:

A38 Bristol Rd, Highbridge United Kingdom
TA9 4EX

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Highbridge Caravans 1 star review on 21st August 2023

Anonymous

Highbridge Caravans 1 star review on 21st September 2020

Anonymous

Anonymous // 01/01/2019

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“I am very dissatisfaction with the service I received during a recent visit to your centre on Saturday 06.05 .24. My husband and I had a prearranged appointment with Simon to purchase an awning, but the experience was far from satisfactory. Upon arrival, Simon did not bother to greet or speak with us, even though we had a scheduled appointment. Instead, he was standing by watching two other staff members pitch an awning. This lack of professionalism was disappointing and frustrating. Fortunately, a female staff member named Steph was very kind and did her best to assist us. However, the stock we were told would be available was not there, adding to our disappointment. Additionally, when Steph offered us a drink, she was unable to find the key for the machine, which further highlighted the disorganization. The shop was quite busy, and it was evident that Steph was overwhelmed trying to manage everything on her own. Despite her best efforts, the experience was negatively impacted by Simon's apparent lack of interest in helping us, even though we had booked a specific time to meet with him. As we were leaving, we saw Simon still standing in the same place, doing nothing to assist customers or support his colleagues. This experience was highly disappointing, and it has affected our perception of your centre customer service. We will not be back as this was very disappointing. Avoid the shop and do not think because you have appointment staff will make time for you.”

Helpful Report

Posted 5 months ago

“Myself and my father visited the store in devon last Tuesday. My father unfortunately has been diagnosed with dementia but still has a love for motorhomes, The lovely lady in the shop made my father feel so welcome. when paying the lady didnt make my father feel like a nuisance when struggling to get his words to string together and to pay. She gave him time and respect. I even was able to leave my father speaking with the lovely lady while I visited the bathroom I came back to a father telling story's about trips he had been on and seemed more alert and cheerful then he been for sometime. Thank- you so much for this lady taking Respecting my father and taking the time to listen to him give him some independence by paying for something on his own and making him feel so valued. I have chosen to put this post up Anonymously due to the risk it could put my father in if people knew his Diagnosis. Thank you again for such a heartwarming visit.”

Helpful Report

Posted 8 months ago

“A long list of failures to put right issues with a new caravan. All things that you can expect to go wrong but should be easily fixed by a competent workshop. Unfortunately the whole after sales service either cannot cope with their workload or lack experienced and competent technicians. Pre delivery inspection is very poor with faults including a shower tray without any sealant, broken lockers, loose wiring and damaged windows. Not all of the issues were fixed first time resulting in multiple visits. I also purchased a used camper van which was not fully pre delivery inspected and issues took weeks to address. Most recently the van needed warranty work which failed to be fixed first time. Only a strongly worded letter to their MD Phil Davis seemed to work. Although the fault has now eventually been fixed it seems from evidence provided by the workshop that the pre sale service may not have been carried out either properly or even at all. They are not the only caravan and Motorhome dealership in the area. I really cannot recommend them based on my after sales experience. It is worth noting that I had to write to their MD twice. On each occasion I was clear about the issues I had experienced and where failures had occurred. I was constructive in my comments and very restrained considering the litany of poor service and examples of poor quality control of workshop processes. On neither occasion have I had a formal response. I think this sums up the company. Customer Service is demonstrated from the top down in a family business so when the MD cannot be bothered to reply take it as a sure sign that this is not a company that cares about the quality of its ongoing support for existing customers.”

Helpful Report

Posted 8 months ago

“My father purchased a Rapido motorhome from Highbridge, this is the second one from them. Sadly after purchase he became disabled and never had the chance to use it more than once. I've come to own it and today testing the towbar lighting I noticed the passenger tail light not working. Upon inspection I found the 2 wires from the light dangling! Then the 3 wires from the harness cut! So the light never worked at the PDI and when I did get it temp illuminated it was an orange indicator one! So that was the reason why it was never ever working. Calling Highbridge I was told to drive it from Southampton to Somerset in an illegal condition for them to assess it! OK fine if you give me a letter stating you supplied the vehicle in faulty condition when sold. Or why can't you simply just look at my pictures of the light and the harness and send the correct red tail/brake stop light? Sorry no we can't do that as it was working at PDI! I'd like to see the 12v electricity jump 12" to do that! Some buyers do try things on if they have damaged an item due to their ham fistedness and I get that all the time in my business. However when someone can clearly show that 3 wires are required to operate the correct light as per the working off side it stands to reason the 2 wire nearside with colour coded wiring as the indicators isn't going to work, especially as it's orange!”

Helpful Report

Posted 1 year ago

“I visited the shop yesterday and was disappointed to have such a rude grey hair man behind the till, not only was he making personal phone calls to a doctor he made me wait for 10 minutes without any response. A lovely lady came in from somewhere and did apologise for my wait and was able to help us. This lady gave as 10 % off and again issued a apology for the wait. I decided to come back in to the store to ask about a caravan to be greeted with "you are stood in the shop that is not my apartment" and the man went back to his computer. Again the lovely lady was able to help us and showed me to a salesman desk. (Who was very helpful too) I can not believe that you can have a man so rude and a staff member so lovely , friendly and kind. personally I will not be back which is a shame personally his manner spoilt my experience. The young lady needs to be a Saint to work with such a person. I will not be back but again thank-you to the female that did try and make it a good Visit”

Helpful Report

Posted 1 year ago

“Reluctant 3 stars ,what has happened to the friendly firm they used to be ,got to big?,purchased our forth van last year mirror inthe bath room chipped told it will be changed before collection it wasn't to take it back it involved a 160 mile round trip.We had a problem with the nearside indicator booked it in to drop the van of on a Wednesday and informed the service department that we would collect on our way home on the following Monday they agreed ,on arrival to collect our van I was told that if they had not called me to say it was ready, it might not have been repaired, we have the window sign which clearly states the collection day ,sorry Highbridge you are slipping with your standards”

Helpful Report

Posted 2 years ago

“We have been waiting for replacement windows in our 2020 caravan since last year we have been promised on 5 or 6 times that the enginee would be coming our to fit them we have stay in all day waiting for him, it's cost us money to be in the caravan at all these times.Latest was Friday 13 I have phone today Monday 16 and am waiting for a phone call I have been told by a lot of people that there after sales service is rubbish.The sales Consultant who sold us the van Will was excellent it a pity he not in the service department”

Helpful Report

Posted 2 years ago

“Over the years I have spent my life savings with Highbridge on various vans. The sales team are always great for a sale , but if any issues arise trying to talk to someone has become increasingly impossible. Today I have made multiple calls (Teigngrace) , but no one at Highbridge has had the common decency to call me back despite promises. Based on my personal experience , I would no longer recommend Highbridge .”

Helpful Report

Posted 2 years ago

“My parents are in there 70s and you can not fault Highbridge staff, my dad couldn't get his water pump working so they sent someone out to sort this. Even when my mum had an asthma attack in the shop and they was amazing, thank you Highbridge staff, my parents are so happy in there new caravan”

Helpful Report

Posted 2 years ago

“Called into the Devon branch a couple times to look at a motorhome that's been on site for at least nine months trying to strike a deal. Salesmen look at you and disappear in another direction. Have rung in promises of a call back but nothing. Obviously not interested in selling hence why this home has been sat there for so long.”

Helpful Report

Posted 2 years ago

“We purchase a caravan from highbridge caravans in October last year during the year we had two long lockdown we were told the warranty would be extended by at least 3 months only to find out the director's have told the staff not to extend any warranties This as pulled this company down from a 4* company to a 2* company”

Helpful Report

Posted 3 years ago

“We have been customers of highbridge caravans for some time now, it has been due to superb service from James Long in sales, he has always gone the extra mile for us hence we are on caravan number 6 all purchased from James, all staff at highbridge have always been very professional and pleasant to us would highly recommend them all , a big thank you.”

Helpful Report

Posted 3 years ago

“We had been a loyal customer both purchase and servicing for 8yrs. We needed to buy a new caravan for a different bed layout. We spoke to the sales team several times over 8 months but they were unable to get us the new caravan we wanted due to allocation & limited stock. So we ended up having to purchase the one we wanted further afield. Went to change our booked service date from old to the new caravan, only to be told sorry directive is "if you didn't buy from us we won't service it!" We have sent a letter of complaint and asked for a response! Needless to say 3 weeks on and nothing. Absolutely dreadful. We are in touch with Bailey as Highbridge is a registered Bailey Service & Warranty center Even the Service Staff were apologetic and emphatic about the policy decision that had been made.”

Helpful Report

Posted 3 years ago

“I was very pleased with the service I received from Highbridge caravans. Mike and the team was very friendly and helpful, and made the process of purchasing my new caravan and part exchanging my old caravan with ease. Thank you all. Also, I would like to say a big thank you to Phil the mobile technician.”

Helpful Report

Posted 3 years ago

“Sales team good as you would expect If you find any issue with the motor home and ask for the issues to be repaired in my experience you will have a long wait, I am left feeling the are only after your cash once they have it they do not seem to care. Very poor customer service. I am nervous about giving my e mail address as I am still waiting for a number of issue to be resolved”

Helpful Report

Posted 4 years ago

“After sales a complete joke”

Helpful Report

Posted 4 years ago

“Disgusting after sales service”

Helpful Report

Posted 4 years ago

“sold caravan not fit for purpose. spent £35000.00p on a brand new lunar alaria caravan. after the first 14 months the window all cracked all at the same point they expected me to pay for this. I wanted my money back and still waiting as they wont help at all”

Helpful Report

Posted 4 years ago

“Would like to shout out about the team at highbridge caravan centre. The staff are friendly professional and so helpful. You feel part of a family. Things happen with our motorhome/caravans beyond anyone's control. But it's the response you get when needed. And that's where the staff excel in this area. Special mention goes out to Will Darren Ross. For the support and care shown over issues with our motorhome. Could not of wished for better team. Always reasurred us and dealt quickly to our concerns. Yesterday was exceptional, which enabled us to upgrade our motorhome. Thanks Will especially and in truth the team. It feels like your on a family run holiday park and everyone knows each other. Just a brilliant place. We are lucky.”

Helpful Report

Posted 4 years ago

“I was sold a Bailey caravan from the Devon branch which was unsafe and leaked badly. The hitch was damaged, fridge gas pipes heavily corroded, fridge wiring had completely corroded away and the roof leaked so much the roof, walls and floor were wet. After just a month of ownership we returned the caravan to be told it was not worth repairing because of the extent of the water damage and that we would be refunded. We were offered nothing for our out of pocket expenses, nothing for items we had bought to go with our new caravan that were not transferable. We were offered no apology. To add insult to injury, the caravan was back up for sale at the same money we had paid just two days later. Clearly the repairs to the wet wall, roof and floor panels could not have been made in that amount of time, suggesting to me they are quite happy to sell a knowingly water damaged caravan to another unsuspecting buyer. Buyer beware.”

Helpful Report

Posted 4 years ago

Highbridge Caravans is rated 2.2 based on 21 reviews