Highbridge Caravans Reviews

Name: Highbridge Caravans
Rating: 2.30

2.3 Rating 20 Reviews

25 %

of reviewers recommend Highbridge Caravans

Company Reviews

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Phone:

01278 782725

Location:

A38 Bristol Rd, Highbridge United Kingdom
TA9 4EX

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Highbridge Caravans 1 star review on 21st August 2023

Anonymous

Highbridge Caravans 1 star review on 21st September 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After sales a complete joke”

Helpful Report

Posted 3 years ago

“I visited the shop yesterday and was disappointed to have such a rude grey hair man behind the till, not only was he making personal phone calls to a doctor he made me wait for 10 minutes without any response. A lovely lady came in from somewhere and did apologise for my wait and was able to help us. This lady gave as 10 % off and again issued a apology for the wait. I decided to come back in to the store to ask about a caravan to be greeted with "you are stood in the shop that is not my apartment" and the man went back to his computer. Again the lovely lady was able to help us and showed me to a salesman desk. (Who was very helpful too) I can not believe that you can have a man so rude and a staff member so lovely , friendly and kind. personally I will not be back which is a shame personally his manner spoilt my experience. The young lady needs to be a Saint to work with such a person. I will not be back but again thank-you to the female that did try and make it a good Visit”

Helpful Report

Posted 10 months ago

“Sales team good as you would expect If you find any issue with the motor home and ask for the issues to be repaired in my experience you will have a long wait, I am left feeling the are only after your cash once they have it they do not seem to care. Very poor customer service. I am nervous about giving my e mail address as I am still waiting for a number of issue to be resolved”

Helpful Report

Posted 3 years ago

“Disgusting after sales service”

Helpful Report

Posted 3 years ago

“I was sold a Bailey caravan from the Devon branch which was unsafe and leaked badly. The hitch was damaged, fridge gas pipes heavily corroded, fridge wiring had completely corroded away and the roof leaked so much the roof, walls and floor were wet. After just a month of ownership we returned the caravan to be told it was not worth repairing because of the extent of the water damage and that we would be refunded. We were offered nothing for our out of pocket expenses, nothing for items we had bought to go with our new caravan that were not transferable. We were offered no apology. To add insult to injury, the caravan was back up for sale at the same money we had paid just two days later. Clearly the repairs to the wet wall, roof and floor panels could not have been made in that amount of time, suggesting to me they are quite happy to sell a knowingly water damaged caravan to another unsuspecting buyer. Buyer beware.”

Helpful Report

Posted 4 years ago

“sold caravan not fit for purpose. spent £35000.00p on a brand new lunar alaria caravan. after the first 14 months the window all cracked all at the same point they expected me to pay for this. I wanted my money back and still waiting as they wont help at all”

Helpful Report

Posted 3 years ago

“We were sold not one but two expensive new caravans within two years, both of which had serious faults. The first one had a hole that allowed water to soak the walls, a hole that was proven to be there when it left the factory. We were a bit naive then and allowed Highbridge to virtually get away with it and ordered a new one, leaving the caravan with them until it arrived. When it arrived in April 2017 we went to inspect and finalise the deal only to discover that our Coachman had already been sold! We paid the difference between the px allowance and the new caravan and took it away a couple of weeks later. Whilst away, and well within the 30 day Right to Reject faulty goods under the Consumer Rights Act, we found several faults that were not acceptable to us. Not least the potential for water ingress due to an external locker that showed daylight when closed. Suffice to say, once bitten etc. we decided to reject the caravan as unfit for purpose citing the above act. Lawrence Davis was having none of it, regardless of the law he flatly refused to refund our money saying he was only prepared to repair it! When we said we would be seeking legal advice he invited us to 'bring it on' as they had lawyers of their own! Cutting a long story short we foolishly left the caravan with him and accepted an interim payment whilst we sought legal advice - only for him to 'remember this differently'. You guessed it, they sold this one too, whilst we were (still are) in dispute. To date we haven't recieved the balance of the full value and they have made a second profit on it! Lawrence Davies sets himself above the law and seems to be getting away with it 'carte blance'. In our opinion Highbridge Caravans are great at taking your money but have the worst customer service with regards to genuine claims that we have ever encountered.”

Helpful Report

Posted 6 years ago

Highbridge Caravans is rated 2.3 based on 20 reviews