“Called into the Devon branch a couple times to look at a motorhome that's been on site for at least nine months trying to strike a deal. Salesmen look at you and disappear in another direction. Have rung in promises of a call back but nothing. Obviously not interested in selling hence why this home has been sat there for so long.”
“We purchase a caravan from highbridge caravans in October last year during the year we had two long lockdown we were told the warranty would be extended by at least 3 months only to find out the director's have told the staff not to extend any warranties
This as pulled this company down from a 4* company to a 2* company”
“We had been a loyal customer both purchase and servicing for 8yrs. We needed to buy a new caravan for a different bed layout. We spoke to the sales team several times over 8 months but they were unable to get us the new caravan we wanted due to allocation & limited stock. So we ended up having to purchase the one we wanted further afield. Went to change our booked service date from old to the new caravan, only to be told sorry directive is "if you didn't buy from us we won't service it!"
We have sent a letter of complaint and asked for a response! Needless to say 3 weeks on and nothing. Absolutely dreadful.
We are in touch with Bailey as Highbridge is a registered Bailey Service & Warranty center
Even the Service Staff were apologetic and emphatic about the policy decision that had been made.”
“Sales team good as you would expect
If you find any issue with the motor home and ask for the issues to be repaired in my experience you will have a long wait, I am left feeling the are only after your cash once they have it they do not seem to care. Very poor customer service.
I am nervous about giving my e mail address as I am still waiting for a number of issue to be resolved”
