Highbridge Caravans Reviews

Name: Highbridge Caravans
Rating: 2.36

2.4 Rating 22 Reviews

27 %

of reviewers recommend Highbridge Caravans

Company Reviews

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Phone:

01278 782725

Location:

A38 Bristol Rd, Highbridge United Kingdom
TA9 4EX

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Highbridge Caravans 1 star review on 21st August 2023

Anonymous

Highbridge Caravans 1 star review on 21st September 2020

Anonymous

Anonymous // 01/01/2019

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“I was sold a Bailey caravan from the Devon branch which was unsafe and leaked badly. The hitch was damaged, fridge gas pipes heavily corroded, fridge wiring had completely corroded away and the roof leaked so much the roof, walls and floor were wet. After just a month of ownership we returned the caravan to be told it was not worth repairing because of the extent of the water damage and that we would be refunded. We were offered nothing for our out of pocket expenses, nothing for items we had bought to go with our new caravan that were not transferable. We were offered no apology. To add insult to injury, the caravan was back up for sale at the same money we had paid just two days later. Clearly the repairs to the wet wall, roof and floor panels could not have been made in that amount of time, suggesting to me they are quite happy to sell a knowingly water damaged caravan to another unsuspecting buyer. Buyer beware.”

Helpful Report

Posted 5 years ago

“We were sold not one but two expensive new caravans within two years, both of which had serious faults. The first one had a hole that allowed water to soak the walls, a hole that was proven to be there when it left the factory. We were a bit naive then and allowed Highbridge to virtually get away with it and ordered a new one, leaving the caravan with them until it arrived. When it arrived in April 2017 we went to inspect and finalise the deal only to discover that our Coachman had already been sold! We paid the difference between the px allowance and the new caravan and took it away a couple of weeks later. Whilst away, and well within the 30 day Right to Reject faulty goods under the Consumer Rights Act, we found several faults that were not acceptable to us. Not least the potential for water ingress due to an external locker that showed daylight when closed. Suffice to say, once bitten etc. we decided to reject the caravan as unfit for purpose citing the above act. Lawrence Davis was having none of it, regardless of the law he flatly refused to refund our money saying he was only prepared to repair it! When we said we would be seeking legal advice he invited us to 'bring it on' as they had lawyers of their own! Cutting a long story short we foolishly left the caravan with him and accepted an interim payment whilst we sought legal advice - only for him to 'remember this differently'. You guessed it, they sold this one too, whilst we were (still are) in dispute. To date we haven't recieved the balance of the full value and they have made a second profit on it! Lawrence Davies sets himself above the law and seems to be getting away with it 'carte blance'. In our opinion Highbridge Caravans are great at taking your money but have the worst customer service with regards to genuine claims that we have ever encountered.”

Helpful Report

Posted 7 years ago

Highbridge Caravans is rated 2.4 based on 22 reviews