“My father purchased a Rapido motorhome from Highbridge, this is the second one from them. Sadly after purchase he became disabled and never had the chance to use it more than once. I've come to own it and today testing the towbar lighting I noticed the passenger tail light not working. Upon inspection I found the 2 wires from the light dangling! Then the 3 wires from the harness cut! So the light never worked at the PDI and when I did get it temp illuminated it was an orange indicator one! So that was the reason why it was never ever working. Calling Highbridge I was told to drive it from Southampton to Somerset in an illegal condition for them to assess it! OK fine if you give me a letter stating you supplied the vehicle in faulty condition when sold. Or why can't you simply just look at my pictures of the light and the harness and send the correct red tail/brake stop light? Sorry no we can't do that as it was working at PDI! I'd like to see the 12v electricity jump 12" to do that! Some buyers do try things on if they have damaged an item due to their ham fistedness and I get that all the time in my business. However when someone can clearly show that 3 wires are required to operate the correct light as per the working off side it stands to reason the 2 wire nearside with colour coded wiring as the indicators isn't going to work, especially as it's orange!”
“I visited the shop yesterday and was disappointed to have such a rude grey hair man behind the till, not only was he making personal phone calls to a doctor he made me wait for 10 minutes without any response. A lovely lady came in from somewhere and did apologise for my wait and was able to help us. This lady gave as 10 % off and again issued a apology for the wait. I decided to come back in to the store to ask about a caravan to be greeted with "you are stood in the shop that is not my apartment" and the man went back to his computer. Again the lovely lady was able to help us and showed me to a salesman desk. (Who was very helpful too)
I can not believe that you can have a man so rude and a staff member so lovely , friendly and kind.
personally I will not be back which is a shame personally his manner spoilt my experience.
The young lady needs to be a Saint to work with such a person.
I will not be back but again thank-you to the female that did try and make it a good Visit”
“Reluctant 3 stars ,what has happened to the friendly firm they used to be ,got to big?,purchased our forth van last year mirror inthe bath room chipped told it will be changed before collection it wasn't to take it back it involved a 160 mile round trip.We had a problem with the nearside indicator booked it in to drop the van of on a Wednesday and informed the service department that we would collect on our way home on the following Monday they agreed ,on arrival to collect our van I was told that if they had not called me to say it was ready, it might not have been repaired, we have the window sign which clearly states the collection day ,sorry Highbridge you are slipping with your standards”
“We have been waiting for replacement windows in our 2020 caravan since last year we have been promised on 5 or 6 times that the enginee would be coming our to fit them we have stay in all day waiting for him, it's cost us money to be in the caravan at all these times.Latest was Friday 13 I have phone today Monday 16 and am waiting for a phone call I have been told by a lot of people that there after sales service is rubbish.The sales Consultant who sold us the van Will was excellent it a pity he not in the service department”
“Over the years I have spent my life savings with Highbridge on various vans. The sales team are always great for a sale , but if any issues arise trying to talk to someone has become increasingly impossible. Today I have made multiple calls (Teigngrace) , but no one at Highbridge has had the common decency to call me back despite promises. Based on my personal experience , I would no longer recommend Highbridge .”
“My parents are in there 70s and you can not fault Highbridge staff, my dad couldn't get his water pump working so they sent someone out to sort this. Even when my mum had an asthma attack in the shop and they was amazing, thank you Highbridge staff, my parents are so happy in there new caravan”
“Called into the Devon branch a couple times to look at a motorhome that's been on site for at least nine months trying to strike a deal. Salesmen look at you and disappear in another direction. Have rung in promises of a call back but nothing. Obviously not interested in selling hence why this home has been sat there for so long.”
“We purchase a caravan from highbridge caravans in October last year during the year we had two long lockdown we were told the warranty would be extended by at least 3 months only to find out the director's have told the staff not to extend any warranties
This as pulled this company down from a 4* company to a 2* company”
“We have been customers of highbridge caravans for some time now, it has been due to superb service from James Long in sales, he has always gone the extra mile for us hence we are on caravan number 6 all purchased from James, all staff at highbridge have always been very professional and pleasant to us would highly recommend them all , a big thank you.”
“We had been a loyal customer both purchase and servicing for 8yrs. We needed to buy a new caravan for a different bed layout. We spoke to the sales team several times over 8 months but they were unable to get us the new caravan we wanted due to allocation & limited stock. So we ended up having to purchase the one we wanted further afield. Went to change our booked service date from old to the new caravan, only to be told sorry directive is "if you didn't buy from us we won't service it!"
We have sent a letter of complaint and asked for a response! Needless to say 3 weeks on and nothing. Absolutely dreadful.
We are in touch with Bailey as Highbridge is a registered Bailey Service & Warranty center
Even the Service Staff were apologetic and emphatic about the policy decision that had been made.”
“I was very pleased with the service I received from Highbridge caravans. Mike and the team was very friendly and helpful, and made the process of purchasing my new caravan and part exchanging my old caravan with ease. Thank you all.
Also, I would like to say a big thank you to Phil the mobile technician.”
“Sales team good as you would expect
If you find any issue with the motor home and ask for the issues to be repaired in my experience you will have a long wait, I am left feeling the are only after your cash once they have it they do not seem to care. Very poor customer service.
I am nervous about giving my e mail address as I am still waiting for a number of issue to be resolved”
“sold caravan not fit for purpose.
spent £35000.00p on a brand new lunar alaria caravan. after the first 14 months the window all cracked all at the same point they expected me to pay for this.
I wanted my money back and still waiting as they wont help at all”
“Would like to shout out about the team at highbridge caravan centre. The staff are friendly professional and so helpful. You feel part of a family. Things happen with our motorhome/caravans beyond anyone's control. But it's the response you get when needed. And that's where the staff excel in this area. Special mention goes out to Will Darren Ross. For the support and care shown over issues with our motorhome. Could not of wished for better team. Always reasurred us and dealt quickly to our concerns. Yesterday was exceptional, which enabled us to upgrade our motorhome. Thanks Will especially and in truth the team. It feels like your on a family run holiday park and everyone knows each other. Just a brilliant place. We are lucky.”
“I was sold a Bailey caravan from the Devon branch which was unsafe and leaked badly. The hitch was damaged, fridge gas pipes heavily corroded, fridge wiring had completely corroded away and the roof leaked so much the roof, walls and floor were wet.
After just a month of ownership we returned the caravan to be told it was not worth repairing because of the extent of the water damage and that we would be refunded.
We were offered nothing for our out of pocket expenses, nothing for items we had bought to go with our new caravan that were not transferable. We were offered no apology.
To add insult to injury, the caravan was back up for sale at the same money we had paid just two days later. Clearly the repairs to the wet wall, roof and floor panels could not have been made in that amount of time, suggesting to me they are quite happy to sell a knowingly water damaged caravan to another unsuspecting buyer.
Buyer beware.”
“We were sold not one but two expensive new caravans within two years, both of which had serious faults. The first one had a hole that allowed water to soak the walls, a hole that was proven to be there when it left the factory. We were a bit naive then and allowed Highbridge to virtually get away with it and ordered a new one, leaving the caravan with them until it arrived. When it arrived in April 2017 we went to inspect and finalise the deal only to discover that our Coachman had already been sold! We paid the difference between the px allowance and the new caravan and took it away a couple of weeks later. Whilst away, and well within the 30 day Right to Reject faulty goods under the Consumer Rights Act, we found several faults that were not acceptable to us. Not least the potential for water ingress due to an external locker that showed daylight when closed. Suffice to say, once bitten etc. we decided to reject the caravan as unfit for purpose citing the above act. Lawrence Davis was having none of it, regardless of the law he flatly refused to refund our money saying he was only prepared to repair it! When we said we would be seeking legal advice he invited us to 'bring it on' as they had lawyers of their own! Cutting a long story short we foolishly left the caravan with him and accepted an interim payment whilst we sought legal advice - only for him to 'remember this differently'. You guessed it, they sold this one too, whilst we were (still are) in dispute. To date we haven't recieved the balance of the full value and they have made a second profit on it! Lawrence Davies sets himself above the law and seems to be getting away with it 'carte blance'. In our opinion Highbridge Caravans are great at taking your money but have the worst customer service with regards to genuine claims that we have ever encountered.”
