What can I say, I have placed an order for 5 items couple of weeks ago and 3 of the items arrived relatively quickly. 2 of the items list in the postal service. I called Higher Nature 2 days ago and I have explained the issue.The lady on the other end of the line she was very eager to help with my situation, she understood the importance of the items for my wife's dietary course by her doctor and immediately she assured me that she will re-dispach the missing items right now.Well , just home from work and the missing items are here!! Thanks a lot, I am impressed and really greatful!! I would recommend Higher Nature without any hesitation. Thanks Kind regards George Michael London