I have been a Higher Nature customer for over 30 years and I have always found their products to be excellent. However, lately I have found them far less efficient than they used to be. There is definitely a lack of communication now. For example, as a member with a repeat order I asked for my free membership gift to be sent with my latest quarterly order. It didn’t arrive. I had been waiting for this repeat order product since September. When my next order (Last December) didn’t arrive, I had to contact Higher Nature to find out why, only to be told that that product wasn’t available at that time. So I was left without and had to make alternative arrangements. FYI I have rarely received my members free gift even if I have chosen one and told Higher Nature.