Ordered item that showed as stock on the website. Received a follow-up email clarifying that it was back-ordered from the manufacturer,... which I understand -- but, that there would be a 20% upcharge once it was available. I was asked via email how I would like to proceed, and I followed up with 2 emails that I wanted it cancelled. To date, and it has now been a week, I have not received a reply, nor seen the credit. I have disputed the payment with the credit card company, and will contact the BBB next. It's ridiculous --- either ship the item, or cancel the order. They billed the credit card without shipping the item, even after having asked for clarification as to my directive -- and have not credited it back. Not the end of the world, as I won't pay it,... but still. Sucks that companies choose to operate this way.