I ordered £60 worth of assorted vouchers for an imminent birthday. Due to a glitch on the site, I had to put my credit card details through twice, & was billed but received no vouchers. When I rang to enquire, I was told it was due to a glitch in their system, & was offered either a refund or re-order. It was too late now for the birthday so I opted for the refund. They seem happy to turn away £60 & my future custom: the person I spoke to seemed completely indifferent & didn't even apologise, at least not until I gave them a bad review elsewhere!
7 years ago
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