On Monday 17th October st 11am I was diverted off the A12 near Kelvedon. I followed a diversion for 30 mins only to return back to where The diversion started albeit travelling in the opposite direction. This process was followed twice adding an hour to my journey. I had a dog in the boot and was visiting my dad who was starting chemotherapy the next morning. I called the highways agency and logged a complaint. I received a call just now (a week later) to receive an apology. No consequence to offset the fuel used driving for an additional hour following the diversion twice! Furthermore, I really wanted to understand how my feedback was to affect the service / procedures going forward. A complete waste of time; ticking boxes and kicking the can down the road. This is the epitome of today - no responsibility taken, nor improvement desired and a dead end line of communication. No holistic oversight or useful feedback or insights acted upon, just another unfulfilled job (and that means an unfulfilled person) and a salary wasted