Noticed a car beginning of a week. Submitted an online query took them several days to get back to me. Should have been my first warning (and looking at reviews this is common practice). Decided I liked a car and a online video was eventually sent 5 days after initially requesting it online. At this point I'd had enough and was ready to walk away (I should have). Spoke to finance man and the next thing they managed to do quickly - suprise suprise - was sorting finance out ££££. Put a deposit down and then changed my mind as I really don't like how the company tewar you as a customer (this is before you buy a car) so was worried about aftercare especially as I'm 300 miles away from the premises. Told them I wished to opt out. Refused to refund my deposit despite distance Selling Rules and motorombudsman website stating they need to. Again no promised call backs. If you must buy from these, do EVERYTHING online or over the phone. Don't visit the showroom until you're ready to pick up the vehicle. Their company policy doesn't overrule UK legislation. "If you’ve placed a deposit on a vehicle at a distance, either online or over the phone, you are entitled to cancel your order within 14 days and receive a full refund of your deposit, regardless of your reasons or any money the retailer has spent." ombudsman website. They've admitted they were wrong in regards distance Selling, however my deposit is yet to be refunded or acknowledged. Happy to take your money, not so happy to give it back!