Reasons why this business deserves 5 stars. -Extremely exceptional communication between the company's rep and myself. Anytime I had a question, they had answered almost immediately. Also throughout the entire building process, I was continuously updated. -Neon sign was well packaged, and not damaged. -Quality of the sign is superior. Exactly to my specifications. I look for flaws in every corner of a new product. This thing is MINT. -Considering this is a custom piece, from communication, payment, and build to shipping, it was very fast. -Built and assembled in Canada. This is something I specifically was looking for when making this purchase. Would highly recommend HiNeon to anyone.