I was a member of Hitched as a professional for 2 years. Charging over £175 per month, you'd expect decent results. This could not be further from reality. They promise and promise but never deliver.
From week 1, I had issues with their site in which it was sending me leads from areas I wasn't subscribed to. Often, these were on the other side of the country. When this was reported, I was told that this was the correct behaviour of the site. Can someone explain how someone getting married in Scotland would possibly want to be shown suppliers in Kent?!
When I complained again, I was told that the reason I wasn't getting good leads was because I didn't have enough photos on my profile???
At the end of my first year, they increased pricing and committed to improving the site so like a complete moron, I signed another 12 month contract. Lo and behold, no such improvements came.
Further complaints fell on deaf ears. Once you are in a contract, this joke of a company could not care less about you.
I have also reported Hitched to the Information Commissioner's Office for Data Protection breaches. It is not clear to couples that their data will be shared and I have had a number of irate brides and grooms on the phone asking why I have their details. Hitched will not accept that their site isn't clear. Despite me sending videos to them showing how unclear it is!
Please, for your own benefit, do not engage with these people!
1 month ago
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