My first and what will be my last experience with April . The first time i try to make a claim and it was a disaster. My 11 year old son fractures his jaw on a Sunday which is confirmed by a x ray in A&E. The Hospital in form me he needs further assessment from a Maxillofacial doctor. So this is when i contact April who tell me they do not see a problem with the claim and promise with confirm before 4.00 o clock on Monday . In the meantime they email me a consent form to release details of my sons treatment at the A&E on Sunday. I return this to the within 30 mins. 4 o clock comes and goes and at 4.45 i get a email telling me it will take a further 2/3 days before they will confirm weather i can make a claim. With everything now closed and In total despair i call my insurance broker, the next morning. He comes back to me to 2 /3 later to tell the reason for the delay are checking out this is not a previous injury. Well I am sorry my son is looking like the Elephant Man with has a fracture !!! How can this be a previous injury before a policy was taken out ????. They also tell me they are waiting for a form they sent me to access the medical records and they have been trying to contact me. Well i tell him unless all the phones services are not working or they have forgot how to email anyone i have received nothing. I told him i sent yesterday and 30 mins later i get a email to confirm they found it !!!!. The NHS have been incredible and once i spoke the doctor wanted to see my son Immediately and we have since had the required scan needed. SO PLEASE DO NOT WASTE YOUR MONEY WITH THIS COMPANY !!!!!!!!