Hive Insurance Services Reviews

Name: Hive Insurance Services
Address: The Hive, Almondsbury Business Centre, Bradley Stoke, Bristol
Rating: 4.28

4.3 Rating 240 Reviews

83 %

of reviewers recommend Hive Insurance Services

Company Reviews

Questions

Metrics

4.3

Based on 240 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0800 028 0849

Email:

enquiries@hiveinsure.co.uk

Location:

The Hive, Almondsbury Business Centre, Bradley Stoke
Bristol
BS32 4QH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes, I no longer renewed with hive insurance. Very bad experience with Mr. Ryan Snow, they are interested in selling and then they leave clients adrift, they make mistakes with the policies and do not take responsibility.”

Helpful Report

Posted 1 year ago

“Hive Insurance or whatever they are calling themselves this week are nothing but a poor replica of Combined Insurance who of course were removed from the Irish market for shoddy sales practices and mis selling of their products .The same should be done with this shower. They will try and find loopholes in order not to pay valid claims . If you are with them cancel now and run far far away”

Helpful Report

Posted 2 years ago

“Disgusting ! Nothing short of theft. Paid into this for near 20 years and when I go to make my first claim there's no end of hassle. I send loads of documents. They told they've sent more letters when they haven't then to be told the claim would be rejected. This is not acceptable. I have another insurance company who paid out without quibble for far less monthly premium. AVOID THIS SHOWER COMPLETELY. What a waste of money and time. Policy cancelled forthwith !”

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Posted 3 years ago

“Impossible to cancel”

Helpful Report

Posted 3 years ago

Hello David, thank you for getting in contact with us. I’m really sorry to hear that you have not been able to cancel your policy. So that we can try to stop this happening in the future could you please just tell me which process failed - did you write to us, telephone us, email us, or send an enquiry via our website? If you are able to call us so that we can cancel your policy our lines are open between 10am and 3pm (Monday to Friday) and our number is either 01454 619500 or 0800 028 0849. Alternatively, my direct line is 01454 857908 or if you prefer I could contact you. Many thanks, Lynsey Garland, Customer Services Manager.

Posted 3 years ago

“Extremally efficient company to deal with, totally satisfied with Lynsey who always answered any query I had with accurate information. Would not hesitate to recommend them.”

Helpful Report

Posted 4 years ago

Hello Andrew, thank you so much for taking time out of your day to send us feedback on your experience. We are so pleased that you are happy with the service that you have received. If there is anything else you need, please don't hesitate to contact us. Many thanks, Lynsey Garland, Customer Services Manager.

Posted 4 years ago

“I am absolutely disgusted with Hive. I have always been happy with April Uk until the lockdown. I have sent many documents to DG Creditor so that they can pay me for the time I was shielding. They are now using stall tactics . It is September and I have rung Lynsey at Hive many many times and nothing has been done. Disgusted with them.”

Helpful Report

Posted 4 years ago

Good morning Mrs Burley, thank you for taking the time to contact us. As you’re aware, we employ a separate claims handling company to handle claims on our behalf, however, I am sorry that the process is taking so long. To try to get the matter resolved I will be escalating this to a Senior Manager today and will be in regular contact with her. Please be aware that I am treating your claim as the highest priority and be assured that I will be in regular contact to ensure the matter is resolved. In the meantime, do contact me directly if you have any further queries. Kind regards, Lynsey.

Posted 4 years ago

“Happy with my insurance had a accident and with in a week got sorted Very helpful”

Helpful Report

Posted 4 years ago

Thank you so much for the feedback on your experience, we are pleased that you are happy with the service that you have received from us. If there is anything else you need, please don't hesitate to get in contact. Many thanks, Lynsey Garland, Customer Services Manager.

Posted 4 years ago

“As an ISSA member I had an accident and put in a claim with Hive here in Ireland and i have to say, the service was great and really helpful, but the best bit was my claim was dealt with and paid out within a week! couldn't recommend them enough. Hugh”

Helpful Report

Posted 4 years ago

Hello Hugh, thank you so much for taking the time to send us feedback on your experience, we are very pleased that you are happy with the service that you have received. If there is anything else you need, please don't hesitate to contact us. Many thanks, Lynsey Garland, Customer Services Manager.

Posted 4 years ago

“Had unemployment cover taken with them, raised the price from 50 to 85 first; when it came to claiming, took them 3 months to process and had to go back and ask to recalculate to get a fair view;”

Helpful Report

Posted 4 years ago

Good afternoon. Thank you for taking the time to get in contact with us. Please could you contact me on my direct line so that we can discuss this and so that I can help? My number is 01454 857908. Many thanks, Lynsey Garland, Customer Services Manager.

Posted 4 years ago

“Very happy with April insurance, friendly staff, very easy and fast to deal with.”

Helpful Report

Posted 5 years ago

Hello Ella, thank you for taking the time to send us feedback on your experience, we are so pleased that you are happy with the service that you have received. If there is anything else you need, please don't hesitate to contact us. Many thanks, Lynsey Garland, Customer Services Manager.

Posted 5 years ago

“STAY FAR AWAY! April UK are daylight robbers. I’ve had critical illness and accident insurance with them for years paying £45 per month. The other day I noticed on my DD that they had increased this to £70 per month. When I contacted them they said they had sent me an letter a few months back. I do have my mail forwards from my old address to my new one but never revived one. No email was received either. When I contacted them I’ve asked them if it was not standard procedure to consult the client before such a massive increase and answers was no. I asked them to cancel policy immediately if they could not give me the original price I agreed on. I also asked for a refund for the sum the increased sum over the last months since. Again answers was no. All other insurance companies I have insurance with will email this correspondence as a way to know email has been opened and received but not this scum company. I guess from their stealing position, if they notified everyone and made sure their intention of increasing a policy from £45 til £70 was known- no one would pay another £ £25 for the same product! Thief’s”

Helpful Report

Posted 5 years ago

Dear Miss Gilleberg, Thank you for your review. Further to your conversation with my colleague yesterday it had come to light that we held an old address and an old email address for you on record, therefore the two letters that we had sent to you providing two months notice of the plan changes unfortunately did not reach you. We have copies of these letters on file, I would be happy to send these to you for your records. The insurer has seen a significant increase in claims and administration costs since taking over the product portfolio last year which has unfortunately lead to the premium increase. Despite this, and the changes that the Insurer has made to the policy, Lifestyle Protector plans continue to be one of the most sought-after and popular protection products on the market today, given what they do, namely to provide an income if you become ill or injured and can't work. If you would like to discuss this further please feel free to contact me on my direct line which is 01454 857908. Many thanks, Lynsey Garland, Customer Services Manager.

Posted 5 years ago

“Friendly company, fast response, I am satisfied with the services and contact.”

Helpful Report

Posted 5 years ago

Hi Anna, thank you so much for your review. We're delighted to be of service. Please don't hesitate to contact our Customer Service team if there's anything else we can do to help. Lynsey.

Posted 5 years ago

“Accident, Sickness & Hospitalisation- waste of time I am extremely disappointed with April UK/IE. So hard to get reimbursed, they always have some reason not to reimburse. Already moving to a different company. WOULD NOT RECOMMEND BUYING ANYTHING”

Helpful Report

Posted 5 years ago

Thank you for taking the time to get in contact with us. Are you able to contact me on my direct line so that we can discuss this please? If so my number is 01454 857908, Lynsey Garland, Customer Services Manager. Many thanks for your time.

Posted 5 years ago

“Great service as always x”

Helpful Report

Posted 5 years ago

Good afternoon Deborah. Thank you very much much for the feedback on your experience, we are so pleased that you are happy with the service you have received. If there is anything else you need, please don't hesitate to contact us. Many thanks, Lynsey Garland, Customer Services Manager.

Posted 5 years ago

“Excellent service, claim handled quickly & efficiently. A refreshing change”

Helpful Report

Posted 5 years ago

“I cannot understand how a company like April UK, can treat customers in this manner send a email to the Brokers on Wednesday 26th June and sent out letters to arrive on Saturday morning 29th June, this is totally unfair and uncaring - especially at this time of year:- example holiday season. (This is not the way that we should be treated, increase premiums and reduce cover !!!!) without any real warning!!!! This is not the first time they have acted in this manner example Private Medical Insurance Annoying and no evidence to treating customers fairly.”

Helpful Report

Posted 5 years ago

“I have been a customer of April for around 4 years but no more! I am disgusted with a recent letter stating that my premiums will increase from August by over £30.00 taking my monthly premiums close to £90.00 a month. What a RIP OFF! They have also made a few changes to my policy that state that my monthly benefit cannot exceed 60% of my gross earnings. In other words, I will be paying excessive monthly premiums from August but I will receive a significantly smaller payout if I were to be made redundant. WHAT A CON!!!! This means that I would be receiving just over £500 less in benefit, yet I will be paying more every month! This is a con and I strongly advise that no one uses this company. They are ripping people off. They are better alternatives out there and I strongly suggest you look around. I was surprised what I found on money supermarket. please stay away form April. They are CONS! I can't stress this enough.”

Helpful Report

Posted 5 years ago

Thank you for your review. The insurer has seen a significant increase in claims and administration costs since taking over the product portfolio last year which has unfortunately lead to the premium increase. Despite this, and the changes that the Insurer has made to the policy, Lifestyle Protector plans continue to be one of the most sought-after and popular protection products on the market today, given what they do, namely to provide an income if you become ill or injured and can't work. Naturally we would always encourage you to seek advice in order to make sure that your needs continue to be catered for. Please can you contact me on my direct line so that we can discuss this and so that I can help? My number is 01454 857908. Many thanks, Lynsey Garland, Customer Services Manager.

Posted 5 years ago

“LIFESTYLE PROTECTION PLAN'S....from April UK.....YOU NEED TO CHECK YOUR POLICY....I have had one for a few years, self employed, the policy originally sounded good and at a reasonable monthly cost...... But as From 1 August the policy is changing, not a renewal just a total change to the existing policy.....Substantial increase in monthly premium, and none beneficial changes to terms.....the Reason give, " to many claims & admin costs".........Was not told when taking out the policy that such drastic profiteering changes could/would/might be adopted in the future of this long term policy......WOULD NOT RECOMEND BUYING THROUGHT APRIL UK......Coud this be the next PPI miss sale...”

Helpful Report

Posted 5 years ago

Dear Mr Pennycott Thank you for your review. As you rightly say, the insurer has seen a significant increase in claims and administration costs since taking over the product portfolio last year. But despite this, Lifestyle Protector plans continue to be one of the most sought-after and popular protection products on the market today, given what they do, namely to provide an income if you become ill or injured and can't work. Naturally we would always encourage you to seek advice in order to make sure that your needs continue to be catered for. Please can you contact me on my direct line so that we can discuss this and so that I can help? My number is 01454 857908. Many thanks, Lynsey Garland, Customer Services Manager.

Posted 5 years ago

“Conartist company You take out unemployment insurance. They take 5 months to look into it. Then refuse to pay as they don't cover unemployment only redundancy.”

Helpful Report

Posted 5 years ago

Good morning Mr Tennick, thank you for taking the time to get in contact with us. Please can you contact me on my direct line so that we can discuss this and so that I can help? My number is 01454 857908. Many thanks, Lynsey Garland, Customer Services Manager.

Posted 5 years ago

“My claim was dealt with very well. Staff were helpful on the phone and once I sent my forms in I received payment with the minimum of fuss. Thank you.”

Helpful Report

Posted 5 years ago

Hive Insurance Services is rated 4.3 based on 240 reviews