Hive Insurance Services Reviews

Name: Hive Insurance Services
Address: The Hive, Almondsbury Business Centre, Bradley Stoke, Bristol
Rating: 4.28

4.3 Rating 240 Reviews

83 %

of reviewers recommend Hive Insurance Services

Company Reviews

Questions

Metrics

4.3

Based on 240 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800 028 0849

Email:

enquiries@hiveinsure.co.uk

Location:

The Hive, Almondsbury Business Centre, Bradley Stoke
Bristol
BS32 4QH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes, I no longer renewed with hive insurance. Very bad experience with Mr. Ryan Snow, they are interested in selling and then they leave clients adrift, they make mistakes with the policies and do not take responsibility.”

Helpful Report

Posted 1 year ago

“Hive Insurance or whatever they are calling themselves this week are nothing but a poor replica of Combined Insurance who of course were removed from the Irish market for shoddy sales practices and mis selling of their products .The same should be done with this shower. They will try and find loopholes in order not to pay valid claims . If you are with them cancel now and run far far away”

Helpful Report

Posted 1 year ago

“Disgusting ! Nothing short of theft. Paid into this for near 20 years and when I go to make my first claim there's no end of hassle. I send loads of documents. They told they've sent more letters when they haven't then to be told the claim would be rejected. This is not acceptable. I have another insurance company who paid out without quibble for far less monthly premium. AVOID THIS SHOWER COMPLETELY. What a waste of money and time. Policy cancelled forthwith !”

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Posted 2 years ago

“Impossible to cancel”

Helpful Report

Posted 3 years ago

Hello David, thank you for getting in contact with us. I’m really sorry to hear that you have not been able to cancel your policy. So that we can try to stop this happening in the future could you please just tell me which process failed - did you write to us, telephone us, email us, or send an enquiry via our website? If you are able to call us so that we can cancel your policy our lines are open between 10am and 3pm (Monday to Friday) and our number is either 01454 619500 or 0800 028 0849. Alternatively, my direct line is 01454 857908 or if you prefer I could contact you. Many thanks, Lynsey Garland, Customer Services Manager.

Posted 3 years ago

“I am absolutely disgusted with Hive. I have always been happy with April Uk until the lockdown. I have sent many documents to DG Creditor so that they can pay me for the time I was shielding. They are now using stall tactics . It is September and I have rung Lynsey at Hive many many times and nothing has been done. Disgusted with them.”

Helpful Report

Posted 3 years ago

Good morning Mrs Burley, thank you for taking the time to contact us. As you’re aware, we employ a separate claims handling company to handle claims on our behalf, however, I am sorry that the process is taking so long. To try to get the matter resolved I will be escalating this to a Senior Manager today and will be in regular contact with her. Please be aware that I am treating your claim as the highest priority and be assured that I will be in regular contact to ensure the matter is resolved. In the meantime, do contact me directly if you have any further queries. Kind regards, Lynsey.

Posted 3 years ago

“Had unemployment cover taken with them, raised the price from 50 to 85 first; when it came to claiming, took them 3 months to process and had to go back and ask to recalculate to get a fair view;”

Helpful Report

Posted 4 years ago

Good afternoon. Thank you for taking the time to get in contact with us. Please could you contact me on my direct line so that we can discuss this and so that I can help? My number is 01454 857908. Many thanks, Lynsey Garland, Customer Services Manager.

Posted 4 years ago

“STAY FAR AWAY! April UK are daylight robbers. I’ve had critical illness and accident insurance with them for years paying £45 per month. The other day I noticed on my DD that they had increased this to £70 per month. When I contacted them they said they had sent me an letter a few months back. I do have my mail forwards from my old address to my new one but never revived one. No email was received either. When I contacted them I’ve asked them if it was not standard procedure to consult the client before such a massive increase and answers was no. I asked them to cancel policy immediately if they could not give me the original price I agreed on. I also asked for a refund for the sum the increased sum over the last months since. Again answers was no. All other insurance companies I have insurance with will email this correspondence as a way to know email has been opened and received but not this scum company. I guess from their stealing position, if they notified everyone and made sure their intention of increasing a policy from £45 til £70 was known- no one would pay another £ £25 for the same product! Thief’s”

Helpful Report

Posted 4 years ago

Dear Miss Gilleberg, Thank you for your review. Further to your conversation with my colleague yesterday it had come to light that we held an old address and an old email address for you on record, therefore the two letters that we had sent to you providing two months notice of the plan changes unfortunately did not reach you. We have copies of these letters on file, I would be happy to send these to you for your records. The insurer has seen a significant increase in claims and administration costs since taking over the product portfolio last year which has unfortunately lead to the premium increase. Despite this, and the changes that the Insurer has made to the policy, Lifestyle Protector plans continue to be one of the most sought-after and popular protection products on the market today, given what they do, namely to provide an income if you become ill or injured and can't work. If you would like to discuss this further please feel free to contact me on my direct line which is 01454 857908. Many thanks, Lynsey Garland, Customer Services Manager.

Posted 4 years ago

“Accident, Sickness & Hospitalisation- waste of time I am extremely disappointed with April UK/IE. So hard to get reimbursed, they always have some reason not to reimburse. Already moving to a different company. WOULD NOT RECOMMEND BUYING ANYTHING”

Helpful Report

Posted 4 years ago

Thank you for taking the time to get in contact with us. Are you able to contact me on my direct line so that we can discuss this please? If so my number is 01454 857908, Lynsey Garland, Customer Services Manager. Many thanks for your time.

Posted 4 years ago

“I cannot understand how a company like April UK, can treat customers in this manner send a email to the Brokers on Wednesday 26th June and sent out letters to arrive on Saturday morning 29th June, this is totally unfair and uncaring - especially at this time of year:- example holiday season. (This is not the way that we should be treated, increase premiums and reduce cover !!!!) without any real warning!!!! This is not the first time they have acted in this manner example Private Medical Insurance Annoying and no evidence to treating customers fairly.”

Helpful Report

Posted 4 years ago

“I have been a customer of April for around 4 years but no more! I am disgusted with a recent letter stating that my premiums will increase from August by over £30.00 taking my monthly premiums close to £90.00 a month. What a RIP OFF! They have also made a few changes to my policy that state that my monthly benefit cannot exceed 60% of my gross earnings. In other words, I will be paying excessive monthly premiums from August but I will receive a significantly smaller payout if I were to be made redundant. WHAT A CON!!!! This means that I would be receiving just over £500 less in benefit, yet I will be paying more every month! This is a con and I strongly advise that no one uses this company. They are ripping people off. They are better alternatives out there and I strongly suggest you look around. I was surprised what I found on money supermarket. please stay away form April. They are CONS! I can't stress this enough.”

Helpful Report

Posted 4 years ago

Thank you for your review. The insurer has seen a significant increase in claims and administration costs since taking over the product portfolio last year which has unfortunately lead to the premium increase. Despite this, and the changes that the Insurer has made to the policy, Lifestyle Protector plans continue to be one of the most sought-after and popular protection products on the market today, given what they do, namely to provide an income if you become ill or injured and can't work. Naturally we would always encourage you to seek advice in order to make sure that your needs continue to be catered for. Please can you contact me on my direct line so that we can discuss this and so that I can help? My number is 01454 857908. Many thanks, Lynsey Garland, Customer Services Manager.

Posted 4 years ago

“LIFESTYLE PROTECTION PLAN'S....from April UK.....YOU NEED TO CHECK YOUR POLICY....I have had one for a few years, self employed, the policy originally sounded good and at a reasonable monthly cost...... But as From 1 August the policy is changing, not a renewal just a total change to the existing policy.....Substantial increase in monthly premium, and none beneficial changes to terms.....the Reason give, " to many claims & admin costs".........Was not told when taking out the policy that such drastic profiteering changes could/would/might be adopted in the future of this long term policy......WOULD NOT RECOMEND BUYING THROUGHT APRIL UK......Coud this be the next PPI miss sale...”

Helpful Report

Posted 4 years ago

Dear Mr Pennycott Thank you for your review. As you rightly say, the insurer has seen a significant increase in claims and administration costs since taking over the product portfolio last year. But despite this, Lifestyle Protector plans continue to be one of the most sought-after and popular protection products on the market today, given what they do, namely to provide an income if you become ill or injured and can't work. Naturally we would always encourage you to seek advice in order to make sure that your needs continue to be catered for. Please can you contact me on my direct line so that we can discuss this and so that I can help? My number is 01454 857908. Many thanks, Lynsey Garland, Customer Services Manager.

Posted 4 years ago

“Conartist company You take out unemployment insurance. They take 5 months to look into it. Then refuse to pay as they don't cover unemployment only redundancy.”

Helpful Report

Posted 4 years ago

Good morning Mr Tennick, thank you for taking the time to get in contact with us. Please can you contact me on my direct line so that we can discuss this and so that I can help? My number is 01454 857908. Many thanks, Lynsey Garland, Customer Services Manager.

Posted 4 years ago

“Was informed a couple of months ago that April UK will no longer be offering health cover. I have had the policy for 3 years and currently have existing ongoing cases. Switching over to AXA is not affordable as the rates jumps by 300%. I would have chosen a different provider 3 years ago (such as BUPA) if there was any hints that April UK was only a short term solution. Not happy.”

Helpful Report

Posted 5 years ago

Dear sir/madam, thank you for your comments. As explained in your letter, the situation is unfortunately beyond our control. Nevertheless, we will be more than happy to raise your complaint directly with the Insurer. Please contact our Customer Services team on 0800 028 0849 so that we can take your details, and we will then be able to support you in the matter.

Posted 5 years ago

“I am extremely disappointed with April UK. So hard to get reimbursed, they always have a reason not to reimburse you (or at least they won't reimburse most part of the bill). I paid my lesson by paying them almost 2000 euros per year! Flee from this terrible company!”

Helpful Report

Posted 5 years ago

Good morning Jane, thank you for taking the time to get in contact with us. Are you please able to contact me on my direct line so that we can discuss this? If so my number is 01454 857908, Lynsey Garland, Customer Services Manager. Many thanks.

Posted 5 years ago

“Just been told that April UK will no longer be offering health cover. Paid out for 2 years, never made a claim and recently had a small operation with the same consultant in the same hospital that April UK would have covered, but told it was the same waiting time. Had a renewal through and was informed that Axa would accept previous April UK customers with pre-existing conditions, but the price offered is £200 a month which is disgraceful. I'm now looking at taking this to the Financial Ombudsman, unless April UK are willing to offer some sort of compensation.”

Helpful Report

Posted 5 years ago

Good morning Paul, many thanks for taking the time to get in touch with us. We will raise your dissatisfaction with this situation with the Insurer as a complaint on your behalf as unfortunately there is nothing that we are able to do in relation to this. Are you please able to contact me on my direct line so that we can discuss? My direct line is 01454 857908. Lynsey Garland, Customer Services Manager.

Posted 5 years ago

“Not impressed with April UK at all. Having had a few claims, not one has been accepted and paid in full since I am told each time, the consultant fees are not considered to be reasonable and customary. Latest claim is for a consultant charge of just 800 which my own research shows is most certainty "reasonable and customary" and yet April UK will only cover up to £303 ...... just 38% of the actual cost. They have added 10% as a "goodwill" but still only 42% cover. I can find no consultant at all charging anywhere near just £303 for the identical procedure as defined by the recognised code. The cheapest found is £700 but usually the costs are upwards of £1000 and often nearly £1200 Disgraceful treatment from April UK. I may as well have self insured. I did not envisage paying vast premiums simply for a mere contribution to my consultant costs. April UK are not health insurers at all and will certainly be no loss to me!”

Helpful Report

Posted 5 years ago

Dear Mr Saunders, thank you for taking the time to send to us your review. Following your email to me yesterday and my reply to you today, I will be back in touch with you as promised as soon as I can. Many thanks, Lynsey Garland, Customer Service Manager.

Posted 5 years ago

“I've been trying to get approval for coverage for about 4 weeks now. The incompetence of this company is staggering. They don't seem to follow-up with my overworked GP to get confirmation, leaving that task to me. They don't respond to my emails. They take days to take any action. I don't know if they are under-staffed or if the company is just horrible. Never had such poor, glacial treatment from an insurance company before. WOULD NOT RECOMMEND”

Helpful Report

Posted 5 years ago

Dear sir/madam, I’m sorry you feel our service has not been of a high standard. We pride ourselves on delivering excellent customer service, so please can you email enquiries@april-uk.com or call me on 0800 028 0849 and I will review the issue immediately. Kind regards, Lynsey Garland, Customer Services Manager.

Posted 5 years ago

“Been a loyal customer for several years and never made a claim before now. Was sick in October and off work till 3/01/18 . The claim forms arrived promptly and I returned them with doctors section and accountants section completed at my expense, the forms asked for "your latest tax return " which for me was for year ending April 16 . My year ending April 17 is not due until at latest 31st Jan 2018 as per hmrc guidelines - like many self employed the month of Jan is when I my accounts are processed every year. Have now been told by insurance that "your latest tax return " is not good enough even though this is my most recent . I Have been left with no income right through Xmas and new year. I can't afford to return to accountants having already paid them for "you latest tax return " and various other requested pieces of information to have the other options of 3 months accounts leaning up to illness prepared seperately. I have been seriously ill and unable to speed up the process of my next tax return (don't think I am being treated fairly in expecting me to change the month in which I do my tax return whilst I'll and during my period of illness", my accountants were also very busy with the run up to the festive period .I had also supplied a further covering letter from chartered accountants stating that my next tax years turnover and profits would be similar to year ending April 2016 and bank statements for the period of illness, I feel very let down by this company. I have never missed a monthly instalment or made a claim with April . 😡 Happy new year -”

Helpful Report

Posted 6 years ago

Hi Derek, sorry to hear that you feel you have been let down. Can you please send us an email to enquiries@april-uk.com. I will then be able to review your query and help you. Kind Regards, Ellie

Posted 6 years ago

“Awful customer service, each advisor tells you something different. Once you jump through all different hoops for them you might get a referral but then they wont cover the next consultation! Stick with Bupa”

Helpful Report

Posted 6 years ago

Dear Matt. We are sorry to hear the problems that you are experiencing when attempting to make a claim. We will contact you directly to see how we can assist you. Kind regards, Ellie.

Posted 6 years ago

“Not happy as my premiums have shot up by £12 a month.”

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Posted 6 years ago

Hello, thank you for getting in contact with us. We will email you separately regarding your query. Kind Regards, Ellie.

Posted 6 years ago

Hive Insurance Services is rated 4.3 based on 240 reviews