Hive Insurance Services Reviews

4.3 Rating 240 Reviews

83 %

of reviewers recommend Hive Insurance Services

Company Reviews

Questions

Metrics

4.3

Based on 240 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0800 028 0849

Email:

enquiries@hiveinsure.co.uk

Location:

The Hive, Almondsbury Business Centre, Bradley Stoke
Bristol
BS32 4QH

Write Your review

Tell us how Hive Insurance Services made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called their customer service and after 35 minutes of ringing, annoying music and annoying updates, I just gave up. This is not the service I expected, totally puts me off with dealing (or not dealing) with April UK again.”

Helpful Report

Posted 6 years ago

Hello, thank you for contacting us. I understand you have been speaking to a colleague via Facebook. Please do not hesitate to contact us on 01454 619500 as previously stated, if you have any further queries. Kind Regards, Ellie.

Posted 6 years ago

“My premium increased by 44% this year. I had not made any claim. When pressed, April UK stood resolutely behind their increase and attempted to explain it through two reasons (one being insurance premium tax) that proved to have proved to be misleading. In the end, April reduced the increase to 22%, stating that they had made an 'arithmetic error'. It took the personal intervention of the Chairman of Spire Hospitals for them to do this. I STRONGLY URGE CUSTOMERS TO AVOID THIS COMPANY. In my opinion April UK entirely lack integrity and it is astounding to me that 'arithmetic errors' of this nature can be made (and then resolutely defended even at senior levels).”

Helpful Report

Posted 6 years ago

“Mis sold policy, asking for tax details, which has no bearing on accident, no mention in policy, taking legal advice”

Helpful Report

Posted 6 years ago

“This is the second private health insurer I used and all they seemed to be concerned with is to find ways why you're not eligible for the claim. I switched to this provided as I had an extremely good experience with an Inspire hospital and April UK has a policy geared towards them. I had an accident (smashed toe) while under cover from April UK with their Inspire focused product. When I called them about the incident, all the staff was concerned about was "when did it happen - am I sure it was during the cover period and not before - and did I show any previous symptoms before the cover started?". I was asked these questions several times even though I've confirmed the date on multiple occasions. Having not received an answer to what "previous symptoms" of a smashed toe look like and, even though I could clearly see it smashed on the X-Ray, they insisted I need a GP referral. Separately, "having assessed my condition" they need further reports from my treating doctor before they can progress with my claim. I called bull on this and am waiting to see the result! To put this in perspective, I used another insurer (starts with B) for several year during which time I had two claims with them and never was I asked to wait 1-2 weeks to see a GP - fun fact, a fracture treated on the same day costs way less to treat than waiting weeks before you are seen, but only if your business model is geared towards treating and not to weasel out of claims. The level of cover with the other insurer was at least 30-50% less than with April UK/ Inspire and we may go back to them soon.”

Helpful Report

Posted 6 years ago

Hi Adrian, sorry to hear about your toe and about your issue claiming. Unfortunately, we are unable to discuss individual cases publicly but if you wish to discuss this further, please contact me directly on 01454 857908. Kind regards, Lynsey Garland Customer Service Manager.

Posted 6 years ago

“This company raised my premium almost 200% after having taken the policy out one year earlier and despite reassurance that the maximum premiums would go up was by medical inflation or in the region of about 5-10%.”

Helpful Report

Posted 6 years ago

“I am disgusted that they have tripled our premiums this year. Nobody has made a claim/had a significant birthday and nothing has changed. I would also have thought they could have written to us pointing out why? Although they had our personal addresses they have used our London Company addresses for everyone in the company, on the policy this year, which has also put up the premium. Incompetent in every way, we will be cancelling.”

Helpful Report

Posted 7 years ago

Hi, sorry to hear about your bad experience. If you would like to discuss this issue further, please contact me directly on 01454 857908. Kind regards, Lynsey Garland, Customer Service Manager.

Posted 7 years ago

“Took the spire cover 2 years ago, did not claim anything during the first 12 months, the rate was still competitive after the first renewal, took a number of claims on year 2 with constant struggle once you go pass the initial consultation, healix handles the claims and the process is extremely stressful specially when you have to go outside spire (when treatments are not available at Spire). Policy covers spire hospital fees but many shortfalls related to surgeons, consultants, local anaesthetic, etc. The authorisation process is too long as the senior nurses keep questioning the consultants recommendations. The fee also jumped by 40% this year and I am stuck with it as I am unable to switch to different provider due to existing case.”

Helpful Report

Posted 7 years ago

Hi, we are so sorry to hear about your bad experience. If you would like to discuss this issue further, please contact me directly on 01454 857908. Kind regards, Lynsey Garland, Customer Service Manager.

Posted 7 years ago

“Everything was going ok, had authorisation for consultant etc. Problems after this include - lack of call back\information from April UK. A day before surgery I had to call yet again chasing for another authorisation number for the operation - turned out they hadnt contacted the consultant to get procedure codes etc. I had to continually chase thoughout the day. Then April UK flatly refused cover using a typical "get out of paying" - using a symptom listed 7 years ago - but not linked to actual diagnosis! I am moving all my company insurance policies away from April UK after this experience! Will never use them again! And April - please dont reply "please contact us to discuss" because if you really wanted to correct this - you would have better customer service to prevent such things happening in the first place! April UK have treated me disgustingly and they should be ashamed of their money grabbing ways!!”

Helpful Report

Posted 7 years ago

Hi, we are so sorry to hear about your bad experience. We would like to discuss this issue further, please contact me directly on 01454 857908. Kind regards, Lynsey Garland, Customer Service Manager.

Posted 7 years ago

“I will never use this company again and its policy is useless... Avoid this company at all lcosts”

Helpful Report

Posted 7 years ago

“Dreadful. They stopped my treatment and billed me for going over my outpatient limit. I had to contact them over 10 times over 2 months then they finally admitted I was not over my limit and should have continued treatment. They don't reply to emails and if you call them they constantly contradict themselves. To add insult to injury they bill me 3-% more than my physio bills them for each session. They say it is an admin fee. I think it is a rip-off!”

Helpful Report

Posted 7 years ago

“I took out the policy after reading good reviews about April and what they told me and sold me seemed to be what I wanted. Absolutely disgusted with what I was told when I claimed. Symptoms more than 2 year old so we cannot pay out for time of work or for my hospitalisation. Quick to sell quick to take your premiums but dont bother claimiming as you wont get anything. Very disgruntled customer Paul Chapman.”

Helpful Report

Posted 7 years ago

Hi Paul, we are so sorry to hear that the plan did not perform as your broker may have discussed. Please contact us directly if you wish to discuss this further. Kind regards, Lynsey Garland 01454 857 908

Posted 7 years ago

“They don't reply to emails in time and have left me hanging around for 8 weeks during which time I've had to cancel two appointments and have still not been seen. Really disappointed I read good reviews about them, it just hasn't been my experience.”

Helpful Report

Posted 7 years ago

Hi, so sorry to hear about your bad experience. If you would like to discuss this issue further, please contact me directly on 01454 857908. Kind regards, Lynsey Garland, Customer Service Manager.

Posted 7 years ago

“Joined as the pricing was good in comparison to others and initial call was excellent. There is a reason for this Pricing!!!!! First time we tried to claim they said it my wife had experienced symptoms 2 yrs ago even though she hadnt and therefore it was classified as a previous condition even though she did not know she had the issue until 7 days ago via her GP apt! COMPLETE WASTE OF MONEY AND TIME. They will try and get out of any claim”

Helpful Report

Posted 7 years ago

Hi, We are so sorry to hear about your bad experience. We understand you are in contact with our teams about this issue and we hope that this can be resolved. Kind regards, Lynsey Garland, Customer Service Manager

Posted 7 years ago

“Joined April UK last year because of their good price and policy was acceptable to what I required. Have not made a claim accept for 3 nights cashback benefit for staying in a NHS hospital. My premium has gone up £600 this year. Been told it's because I have gone into another age bracket and medical inflation and the overall amount of claims people have made. When I purchased the policy I was told "claim as many times as you like. It won't affect your premium". What they didn't tell me was everyone else's claims will.”

Helpful Report

Posted 8 years ago

Hi Gill, Sorry to hear about this. If you would like to discuss this further, please contact me directly on 01454 857908. Kind regards, Lynsey Garland Customer Service Manager

Posted 8 years ago

“My first and what will be my last experience with April . The first time i try to make a claim and it was a disaster. My 11 year old son fractures his jaw on a Sunday which is confirmed by a x ray in A&E. The Hospital in form me he needs further assessment from a Maxillofacial doctor. So this is when i contact April who tell me they do not see a problem with the claim and promise with confirm before 4.00 o clock on Monday . In the meantime they email me a consent form to release details of my sons treatment at the A&E on Sunday. I return this to the within 30 mins. 4 o clock comes and goes and at 4.45 i get a email telling me it will take a further 2/3 days before they will confirm weather i can make a claim. With everything now closed and In total despair i call my insurance broker, the next morning. He comes back to me to 2 /3 later to tell the reason for the delay are checking out this is not a previous injury. Well I am sorry my son is looking like the Elephant Man with has a fracture !!! How can this be a previous injury before a policy was taken out ????. They also tell me they are waiting for a form they sent me to access the medical records and they have been trying to contact me. Well i tell him unless all the phones services are not working or they have forgot how to email anyone i have received nothing. I told him i sent yesterday and 30 mins later i get a email to confirm they found it !!!!. The NHS have been incredible and once i spoke the doctor wanted to see my son Immediately and we have since had the required scan needed. SO PLEASE DO NOT WASTE YOUR MONEY WITH THIS COMPANY !!!!!!!!”

Helpful Report

Posted 8 years ago

Hive Insurance Services is rated 4.3 based on 240 reviews