Recently I made a claim and it took altogether about 2 mounts before I got payed. I know this is Not only down to you. It took the doctor 4 weeks to fill-in the claim-form; and Why do I have to pay him £ 34.00. But Why did it take You ( April ) almost 4 weeks to obtain information. I know from colleges that this is why they don't claim; to much hassle, and paying money upfront. ( doctors fee ). April is a very good and fare insurance; have always payed with no hassle in the past years. I hope to be stay a happy costumer for may years to come. Thanks Very Much. Yours; Erik Ruesink.