Yvette C.
December 22, 2020. My experience at Hobby Lobby in Gastonia, NC was not a very pleasant one. The discount signs they have placed in different areas of the store can be misleading at times. When I attempted to question the cashier about a particular item that I thought was on sale, she brushed me off as if I didn't matter. So, I spoke with an associate at the door and she explained to me about the discount signs. Signs are randomly placed throughout the store. This does not mean where they are placed, those items are on sale. You really must read the fine print. I accepted her explanation and thanked her. She responded by saying, "Have a good day hon." Emphasis was put on the word hon and spoken in a sarcastic manner. This was an unnecessary and unprofessional way to address a customer! I had not been rude to her and expected the same treatment. As a consumer, I have a right to ask a question about discount advertisements. I will not be returning to Hobby Lobby in Gastonia. Instead, I will shop at Michaels. They have great sales and respectful employees.
3 years ago
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Hobby Lobby has a 2.0 average rating from 359 reviews

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