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Hobby Lobby Reviews

2.2 Rating 518 Reviews
24 %
of reviewers recommend Hobby Lobby
2.2
Based on 518 reviews
Shipping & Delivery
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Courier, Postal Service
Customer Service
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Live Chat, Telephone, Email

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
I like the company as a whole, but the Indian Land, SC location is just rude and not customer friendly. On many occasions I’ve found the staff unhelpful and almost like they are running from customers searching for things. And if you are in an isle when they are restocking, forget it- you are invisible to them. Last, if you’re there near closing, their only priority is getting you out. They practically threw the receipt in my face before I was able to get my credit card back in my wallet.
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Posted 1 week ago
So upon visiting quite a few, Hobby lobbies in my state I went out of state and encountered some of the best customer service in Holyoke mass the people there went out of their way to help me especially a girl named Jazz. I want to thank them again for their awesome service, I always look forward to seeing them.
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Posted 3 weeks ago
I work down the street from this location and absolutely love it!! I went on break to get some things i need and when i went to check out i started putting my stuff on the counter to pay from my things and the person in front was giving me a dirty look and starting calling me rude because i was putting my items on the counter to be rang up I did say sorry even though i didn't do anything wrong she said i should say sorry for being rude and the man who was ringing us up (who I found out was the store manager) jump in stating the customer was being rude to me and the customer was disagreeing and he ask her respectfully to leave he store because she wouldn't and he said if she was going to be rude to the other customers she needed to leave and i truly appreciate him for defending me! definitely a amazing store manager
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Posted 1 month ago
Sheri at the Huber Heights store in the framing department was just wonderful. She helped 2 people before me, and I watched how kind and knowledgeable she was. She cut a border for a frame I have while I waited! Great customer service!!
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Posted 1 month ago
If I could give them no stars I would. Placed a sizable order and one of the packages of cut glass was broken open and all over the box and coming out the corners. I got approx 1/2 of the package after gathering up what I could. Sent an email and they wanted so much information it was stupid They had the invoice number and I told them the exact package that was broke open. Will never shop with them again. Other crafts stores had more integrity
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Posted 1 month ago
I'm disappointed that you no longer have the sectional picture frames, you need to bring them back
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Posted 1 month ago
Enjoy shopping Hobby Lobby. It is the only craft store in North Myrtle Beach. Disappointed that they charge extra for bags to carry merchandise.
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Posted 2 months ago
​"I had a wonderful experience at the Hobby Lobby in Greenville, Texas thanks to Vincent in the framing department. He is incredibly knowledgeable and professional, taking the time to offer expert advice that truly elevated my project. It’s clear he cares about the quality of his work and his customers’ satisfaction. If you need custom framing done right, I highly recommend asking for Vincent!"
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Posted 2 months ago
Although items in store are nice, they do not have a tap to pay option. Which is why we have stopped shopping completely at the store or online. Twice I have made the mistake of bringing young children, who picked out beautiful gifts and were excited to buy them. Twice we had an equally excited cashier tell us we couldn't purchase anything because we didn't have card or cash. No one in my family wants to go to Hobby Lobby now. At least the staff was pleasant and cheerful for the whole experience.
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Posted 2 months ago
I just went with my dogs, I was told it was a pet friendly store. The Woodbridge, VA area one of the workers gave very dirty looks, I felt so unwelcome there so much for being a pet friendly store.
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Posted 3 months ago
They sold us a damaged Christmas tree and wouldn’t let me exchange for a new one a few days before Christmas. They sent us home to call the manufacturer number instead. Poor customer service at its worst. Rude service
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Posted 3 months ago
There customer service was so good cashier was so helpful Employee name Ayesha was so nice and good behaved she was very polite and helpful me i am very thankful to her
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Posted 3 months ago
I keep seeing the 2025 Christmas ads for this company, and all I can think is how sad. If I didn't know better I would think I was watching a Walmart ad showing the clueless, ugly stuff that they sell. This company is losing its way, they're becoming quite the joke...
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Posted 3 months ago
What happen to greeting customers and saying thank you for their business, I fined myself thanking them, for ringing me up? Somehow I don't think that is right. Plus today I had someone ring up my purchases, the whole time him was chewing gum with his mouth opened. I don't want to see that!! Bring back customer service!!!
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Posted 3 months ago
Well I do love going to hobby lobby and I always go to the hobby lobby in northport Fla but they didn’t have nonpareils I needed for baking so I went to the Sarasota store at 8195 S. Tamiami Trail in Sarasota.I went down the aisle and got what I needed and there was a sign that said 50% off All Christmas items, so I grab 3 bags of the Christmas nonpareils and when I get to the register, the lady Victoria B said these are $9.99 I said no they are on sale for 499 and I showed her the online ad. She said no that’s only online then she was very nasty telling me that the nonpariels are an food item and are not on sale then a manager came over and he said yes give her the $4.99 price, I know for a fact that my store in northport has them for $4.99. I don’t know the woman Victoria B had to be so nasty, if it’s a “ Food” item would she eat a bowl of it for dinner? If she can not be nice to people she should work in the back room stocking shelves, where she will not see any people. I know I will definitely be shopping at my store. I will not go to that store again. I do love Hobby lobby, but it’s a shame that the woman is a nasty person!
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Posted 3 months ago
Went to Hobby Lobby to purchase a Christmas tree. Pulled card for tree and after further shopping went to checkout. Paid for purchases with my debit card and waited for tree to brought from stock. After at least 15 minutes was approached by an associate who informed me that the display tree was the only one that was available. This was AFTER I had already paid for the tree. Rather than go thru the hassle of picking another tree or having to go thru the process of getting refund. We agreed to take the display tree. Was not offered reduced price for display item or any apology for the mixup. Therefore I have decided to NEVER shop at Hobby Lobby again!!!!
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Posted 3 months ago
I went to check out and the cashier, didn't offer me a bag with my breakable items that weren't wrapped in tissue either. The items were left on the counter near her, I had to asked them to be wrapped. Have better customer service. No smile, no greetings, nothing She looked like she didn't even want to be there.
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Posted 3 months ago
The new Hobby Lobby in Brick NJ, is wonderful the managers and staff were very helpful. Keep up the good work. So glad Hobby Lobby is in Brick NJ
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Posted 4 months ago
I love hobby lobby for all my decor and crafting needs, HOWEVER, get with the times hobby lobby. Your cashiers are soooo slow because they have to manually type in every single item. I found they often make errors because of that, I had to correct my cashier the other day 6 different times because she would keep typing in $12.49 instead of $2.49...so on and so forth. Its time to update you cashier system. I promise you everyone would be happy.
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Posted 4 months ago
I love going to the Hobby Lobby in McComb, MS. They always have what I'm looking for and the employees are very helpful. I must admit I miss the coupons. The manager Shawn is always pleasant and always ask about my husband when he is not with me when I visit the store. We are both retired and in Hobby Lobby so much the employees recognize our faces.
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Posted 4 months ago
Hobby Lobby is rated 2.2 based on 518 reviews