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Hobby Lobby Reviews

2.1 Rating 438 Reviews
22 %
of reviewers recommend Hobby Lobby
2.1
Based on 438 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
Today I dealt with the mgr of the West Cola, SC store - Brandon was just super nice and could not have been more accommodating. I did get an opportunity to give shoutouts to 2 of his employees - Nakia and Josephine - they went over and beyond their normal responsibilities to ensure what I’d bought was wrapped up good enough to make it home without getting broken (and it was a LOT of stuff). They were so patient and pleasant.
Helpful Report
Posted 1 day ago
I guess you cant shop on truck day .boxes blocked some displays and part of aisles. My 87 year old mother was looking at fabric trying to decide while a employee stood and close by staring and sighing impatiently. I said i guess we arent suppose to shop on thursdays and she said WELL IT IS TRUCK day! With that attitude maybe you should close on truck day. My mother prefers shopping in stores instead of online and looks forward to me taking her shopping. If we have to switch to online it wont be hobby lobby.
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Posted 5 days ago
Went in to Hobby Lobby to get my Baking supplies as I always do, only to get whispered about by a so called manager! She does it very often with numerous people. Very poor customer service!!! I will be taking my business elsewhere!
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Posted 1 week ago
I went to the hobby lobby in jackson, michigan today early. I went looking for some beads. To make some outdoor decorations. The sign over the decoration set fifty percent off. I purchase four containers of beads, believing that they were fifty percent off. When I checked my receipt, I realized that they had charged me full price. I went back into the store and showed that to him. And they said well the yellow tag good to is already marked off its says it at the very bottom of the fifty percent off sign i said, well, that's pretty sneaky, isn't it? And the lady behind the desk said, why yes, it is. So apparently the yellow tag means it's already been marked down. All of them had yellow tags, but the 50% sign was right above them..
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Posted 2 weeks ago
I have been frequently going to the Hobby Lobby store in Ft. Worth, Presidio location for over two years now. I became a frequent customer when I started my art business, "Art by Ana." I want to praise two of the ladies in their framing department. Both Tiffany and Summer have become friends; they help me make color choices when framing my art. They are knowledgeable and competent, with excellent artistic skills. But besides being great at what they do, they always welcome me with a smile, regardless of how busy they are. They are always friendly, helpful, and extremely courteous. I want both Tiffany and Summer to know that I am always appreciative of their willingness to help me, especially with meeting my deadlines. You ladies are the best, and I hope you get a raise! 🙏🏼❤️
Hobby Lobby 5 star review on 11th April 2025
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Posted 2 weeks ago
I have to say every employee I have encountered at Hobby Lobby in Lombard on Roosevelt are wonderful. Never have I been in the store and met a rude employee. I recently went to the framing the department. The patient welcoming service I received from Leo in the department made me again - appreciate the employees they hire.
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Posted 2 weeks ago
I’ve been a customer of Hobby Lobby for years and have always loved the seasonal decorations. Recently, I’ve noticed their stock has completely changed and NOT for the good. Tons of plastic dishes, toys, and just junk. I’m super disappointed- please change your buyers and start stocking quality merchandise!!
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Posted 3 weeks ago
Hobby Lobby Employee Ilene was extremely helpful; she went above and beyond my expectations. In today’s world, it seems like everyone is too busy to care about customer service; but not with Ilene. I came to get a mat for my picture I bought from a local artist earlier in the day. When I came to Hobby Lobby I was greeted by Ilene with a smile and a genuine interest in meeting my needs. Ilene listened intently about my request and told me that she would have it in 20 minutes. I told Ilene that I want her to do her best and that I would come back to the store when it was finished. Ilene took my number and I left the store. I barely got out of the store before Ilene came running out calling me back into the store and telling me that she had finished with my request. When I got to the counter, Ilene brought out my picture with the new mat she had installed and I was overwhelmed at the quality of job Ilene completed. Ilene is a great employee and positive asset to the Hobby Lobby Corporation. In my opinion, she would make a great manger in the future. Great job Ilene and thank you!
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Posted 1 month ago
I had a problem with the way my picture looked after framing it . It took 2 weeks to complete the project. I brought it back not very satisfied with the end results. Amy McDowel waited on me at the Grand Jct store. She went out of her way to make things right with me with an excellent attitude. Thank u Amy for your Customer Service skills that speaks volumes, I will shop here again because of her.
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Posted 1 month ago
I had a problem with the way my picture looked after framing it . It took 2 weeks to complete the project. I brought it back not very satisfied with the end results. Amy McDowel waited on me at the Grand Jct store. She went out of her way to make things right with me with an excellent attitude. Thank u Amy for your Customer Service skills that speaks volumes, I will shop here again because of her.
Helpful Report
Posted 1 month ago
The last few times I have shopped at Hobby Lobby they have been undergoing changes. Changes are complete and now Hobby Lobby is just another dollar store. The quality unique items I used to see are long gone. What a disappointment! Unless I’m shopping for a kids birthday party, I won’t go back.
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Posted 1 month ago
Order shipped to billing address. Customer rep argued with me. Have proof they sent to wrong address. They finally refunded me, but would not refund shipping cost. Won't shop from Hobby Lobby ever again.
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Posted 1 month ago
I've shopped at Hobby Lobby for years. When there wasn't one in our city, I traveled to shop at their store in another city. Their service here has gone so far down hill. Never enough check outs, stand in line for ever. I order a lot of merchandise through a dept. and never had problems until now. Shifting help, dept. heads, no one knows anything. Very put out and a great let down. Merchandise in this dept. gets down to nothing before replaced. It tells me I need to seek out other suppliers of the type of merchandise I need. Shape up Hobby Lobby!!
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Posted 1 month ago
I think sometimes it’s misleading to have floral stems on sale and not other flowering stems. Why not lessen the confusion and make them all on sale or not…….. seems misleading
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Posted 1 month ago
Bought a mini singer sewing machine that was absolute trash . Hobby Lobby in Springfield Pa would not let me return because a piece of cardboard was not in the box! I am a crocheter and bought a lot of yarn from them but, I will not be purchasing anything else from them ever again!!!
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Posted 1 month ago
Bought a mini singer sewing machine that was absolute trash . Hobby Lobby in Springfield Pa would not let me return because a piece of cardboard was not in the box! I am a crocheter and bought a lot of yarn from them but, I will not be purchasing anything else from them ever again!!!
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Posted 1 month ago
I was at the Fairview Heights location, and Jocelyn was so rude and unprofessional the whole entire time. Chomping on her gum.
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Posted 1 month ago
I asked many staff (6) where I could locate an item I was sent mant locations, 1 staff was a manager he sent me to the other side of the store & told me there were people over there that could help me. The 6th person finally took the time to TAKE ME to the item. Staff need more training on customer assistance, not telling people they don't know or sending people on a wild goose hunt. Shame on your management team for not knowing store merchandise.
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Posted 2 months ago
Fabrics dept. has a most helpful and truly kind person. Brenda helped me to quickly get the material measurements for my first baby quilt. She was so knowledgeable and disarmed me totally about the frustration of having to make this quilt for my great grandson. I thank y’all for the warmth and smiles. This my favorite place to shop for everything I need and more . God Bless !
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Posted 2 months ago
I spend a hour or more every time in the line unacceptable
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Posted 3 months ago
Hobby Lobby is rated 2.1 based on 438 reviews