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Hobby Lobby Reviews

2.2 Rating 500 Reviews
24 %
of reviewers recommend Hobby Lobby
2.2
Based on 500 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 74%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.3 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
I love hobby lobby for all my decor and crafting needs, HOWEVER, get with the times hobby lobby. Your cashiers are soooo slow because they have to manually type in every single item. I found they often make errors because of that, I had to correct my cashier the other day 6 different times because she would keep typing in $12.49 instead of $2.49...so on and so forth. Its time to update you cashier system. I promise you everyone would be happy.
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Posted 1 hour ago
I love going to the Hobby Lobby in McComb, MS. They always have what I'm looking for and the employees are very helpful. I must admit I miss the coupons. The manager Shawn is always pleasant and always ask about my husband when he is not with me when I visit the store. We are both retired and in Hobby Lobby so much the employees recognize our faces.
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Posted 1 day ago
The only thing that was bad was there women’s restroom on 10/21/25 it was so bad trash over flowing on the floors all toilets so nasty and the worst thing no soap! I told an employee and all she did was agree about how bad it was!!
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Posted 2 days ago
Am so glad to shopping at hobby lobby King of Prussia There was a employee Ayesha She was so kind and helpful she was helping me to find my stuff I am so thankful to her
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Posted 3 days ago
Well, I was inline and was told by I supposed a manager that the lane was closed, so I moved to the first line and waiting, she then motion for two customers to come over to where she was, from the third line, she open up a register. I only had one item to finish my decorations, and she didn’t even tell me to come to her register. What I think should have happen, is when she told me the person on the register was closing(cause he had a customer to finish) then I should have been instructed to come to her register at that moment. I was not jumping line but she put me back two spots in both lines. With that said, I put the ribbon down and decided not to get it. The wait is always lengthy and to close registers when so many are Christmas shopping doesn’t seem wise. It is like this quite a lot in my area. Nice store but be prepared to wait in line and unfairly moved.
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Posted 5 days ago
Lots of items but the slowest check out ever!! Thought Walmart was bad.. Nope they beat them
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Posted 6 days ago
Very disappointed in my yarn purchased today 11/11/25, HL # 1671932 Yarn Bee (Dream Spun) lot #5050177. I just am starting to knit with it, and already have had 3 complete splits in the yarn. I’ve never experienced this with so many splits in the skein. Disappointed customer.
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Posted 1 week ago
Hobby lobby sells sub standard goods. I stopped shopping there a few years ago because of this, but I didn’t have another option. So I went in and bought a customized picture frame. I’m normally allowed to watch but this time I was told that it wouldn’t be ready for a couple of days. I said tomorrow? The assistant said .. that’s was fine. When I picked it up it was covered in plastic, I paid for it and took it home. I unwrapped it yesterday and the “ Pexi glass is warped, what happened to using glass? I can’t see the what was framed. Now I know I can go back and get it hopefully fixed. My problem is the inconvenience!!! I called corporate, there’s no courtesy compensation, no matter how much you have been put out. I don’t recommend Hobby Lobby .. Why should I?
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Posted 2 weeks ago
I ordered one of your item 1357391, which was supposed to be a Kenworth Conventional W-925. What I received instead was a White Freightliner #AMT1046/16. I also ordered your item 890558, which was supposed to be an Autocar DC-9964B dumpruck. What I received instead was a Tow Truck #AMT1133. The absolute wrong SKU stickers were on these models. Whoever picked these items paid no attention at all to what the AMT number was, or couldn't even read. I like what I received, but that being said, it was not what I ordered. Preposterous way to run a business. Companies like this rely on repeat business. If you continue to conduct business like this you will have no repeat business.
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Posted 2 weeks ago
The employees are rude the boss is rude don’t wast your time in a place
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Posted 2 weeks ago
Ordered online. My address is 606 Stauffer Ave but someone decided to send it to 606 Stauffer Street. Why ??? I wont order again online. Thank goodness the people on Stauffer St were nice enough to bring my order to me. Not everyone would take the time or effort to do this.
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Posted 3 weeks ago
Who ever decided to play Christmas ads in October should rope themselves.
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Posted 3 weeks ago
The art supplies at Hobby Lobby are absolutely worthless . There DecoColor paint pens are garbage. Your lucky if it will work 25% of the time before clogging up . Then if you use it afterwards it will come out in blobs, if it come out at all . Destroying your art work . You have been warned
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Posted 3 weeks ago
I was under the understanding that they take personal checks nothing wrong with sending it straight through like Walmart I looked it up one line and it was said they did🫣 was not a good thing to find out after choosing products
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Posted 3 weeks ago
Accidentally left my brand new packaged croquet infant hat with frog eyeballs and 24 mo.old green sweat shirt and pants - also in bag- bought at Amazon. We went to hobby lobby to get what we needed to make his Halloween costume based on these items. We placed them on the fabric cutting table. This was 8:00 last night. Called store when realized they were missing. STORE POLICY - toss anything that is not hobby lobby merchandise. Night clerk confirmed he threw away my 2 new items. Beware- never leave anything behind at paramus ( corporate policy) hobby lobby- it will be thrown away. Anything - according to the store manager. They DO NOT have a lost and found.
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Posted 1 month ago
I love Hobby Lobby, but sadly, I had a very unpleasant experience. There was a horribly rude manager who was on a power trip, abusing her power, lying about prices, gossiping with other employees about customers, and secretly sending another employee to collect all items so we could not show proof of said price. It was such a distasteful experience, and I would highly recommend checking your employees' customer service, working ethics, and management before hiring or promoting them. She had little knowledge about the store she worked and managed in and yet was so haughty and rude. I sadly most likely will not be shopping here again because of this atrocious shopping experience. At the store on Grape Rd, Mishawaka, IN 46545.
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Posted 1 month ago
I order items from their online website. Where the sent me a order number and no tracking information. I later look up the items through hobby lobby where it says that the items were already delivered and had been sitting in the mail room for a week. Found that the item had been sitting outside of luxer secure lockers for about a week and had been opened and re-taped. I never received a tracking number and never received a confirmation that the item was delivered. In addition it came from amazon, which their delivery practices are very questionable.
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Posted 1 month ago
They do not refund online purchases to the original payment. Only store credit! Such BS. I checked the return policy before I bought stuff knowing I would be returning some of and it says with receipt you will receive a refund. That means money back not store credit Hobby Lobby! You are a horrible company. Total BS.
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Posted 1 month ago
I’ve had nothing but great experiences at hobby lobby.From the moment I walked in till the time of check out. I thanked the manager for my great experience.
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Posted 1 month ago
Went to Canton Ohio Hobby Lobby today....I have always bought tons of floss here over the years since this store opened...I had over 100 regular floss.....which is usually what I purchase for projects...At the register, the cashier was confused about the floss...The manager and cashier spent over 20 minutes sorting thru the floss.....All the floss I get is regular floss, not special...I have always paid 0.51 per floss.....They spent all that time sorting thru floss that was all the same.......Apparently, the bands on the floss which give the codes all look alike....The cashier could not figure out the difference...neither could I....Never ran into this before....again, all the bands on each floss is the same....But, the manager was pointing out that on some, there are this tiny slight difference, etc....WHAT? So, another 10 minutes to sort and try and figure out the price....What is this??????? ALL THE FLOSS WAS THE SAME....but...now, the bands have this or that....You cannot see this.... so, I find out that most of my regular floss that I have been buying for years, is now $1.29 per floss...So, how is any customer suppose to figure out the price of floss???????!!!!!!!!!! Bait and switch here....I told the rude manager that I have never spent over 0.51 per floss before...She actually argued with me that $1.29 has always been the price...implying I am stupid....in fact, so stupid that I don't know the price I have paid for floss for years.....Really? I did not buy the floss...I can go online and pay less.....is Hobby Lobby now deciding that since Joann's has left here that they can balloon the prices? This is ridiculous.....I know so many people who buy regular floss...they are not going to buy it at Hob Lob.....shame on Hob lob.
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Posted 1 month ago
Hobby Lobby is rated 2.2 based on 500 reviews