Hobby Lobby Reviews

Name: Hobby Lobby
Rating: 2.04

2.0 Rating 412 Reviews

22 %

of reviewers recommend Hobby Lobby

Company Reviews

Questions

Metrics

2.0

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Hobby Lobby made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The employees have ABSOLUTELY ZERO sense of urgency. I'm always waiting 20min+ in the line every time I have to go. I absolutely hate having to visit this Frisco location.”

Helpful Report

Posted 15 hours ago

“The framing department is absolutely fabulous. Jay and the young lady that work there that helped me on various projects that I knew would be difficult to frame because they were fabric embroideries. I had six large embroideries that they framed for me and they looked absolutely fabulous when I went to pick them up. I asked them what they thought I should use for matting colors to go with my project and they offered insight and suggestions that made me feel really comfortable with decision that I made. I couldn't be happier with them as they went that extra mile and the outcome is absolutely beautiful. My thank you to the framing department.”

Helpful Report

Posted 5 days ago

“I ordered 2 bird feeder protection domes. 1st of all the shipping cost was as much as the price of the domes. 2nd, the domes are cheap pieces of plastic. 3rd, the hardware doesn’t fit the Shepards hook the feeders are hanging on. 4th, the cheap plastic and the small light weight hardware would not hold up to the weight of the feeder. 5th, the refund policy is a joke. I was told by customer service that I can take this hunk of junk to the local Hobby Lobby for store credit and not for the money I paid or I ship it back at my expense and only get credit for the one I didn’t open. I have spent a lot of money down through the years at Hobby Lobby but will never ever spend another penny there again. I wish there was a zero star rating I could give.”

Hobby Lobby 1 star review on 17th January 2025

Helpful Report

Posted 6 days ago

“Grace M was amazing she helped me with my Christmas item. Any questions I ask her she was very helpful. Thanks Grace you are amazing.God bless you 🙏🏼”

Helpful Report

Posted 6 days ago

“I’m writing to you to let you know I have unsubscribe from your ads and will no longer shop at Hobby Lobby. After you donated huge amounts to Trump I realized you don’t represent my values but, rather your bank account. You don’t stand for democracy and are in favor of Trumps oligarchy cabinet! You are an embarrassment to Christ when you support these actions. I too am against abortion but, letting women die in parking lots is not Christian. You don’t represent the teachings of God at all. I think you need to read the Bible once again and align yourself to what Jesus says. My hope is that others follow suit. Michael will get my future business.”

Helpful Report

Posted 6 days ago

“I ordered a specific model truck from Hobby Lobby and I received a completely different item, yes it was a truck model but not at all what I wanted. This was such a waste of time for me now I have to go return the items I received and I am so disappointed that I did not get what I ordered. I never would have expected a store like this would do bait and switch to get rid of old stock in place of what you ordered, this is crazy and this is what I told them. I will never ever buy anything from Hobby Lobby D Gifford Pgh Pa 15216”

Helpful Report

Posted 1 week ago

“Good afternoon I very rarely shop with your store due to all the negative reviews that I hear about, but I was given a gift card for the holidays and figured why not. First off what I don't understand is why you don't ship from a regional Warehouse like the rest of the world does, therefore there would be no reason to wait several days up to 2 weeks for something to come out of Texas that is clearly older (possibly outdated) merchandise ridiculously overpriced. Secondly, very agitated to see the item purchased and other items, that I chose to purchase somewhere else due to the price, instantly 40% off when I went online verify my package was going to make it here today. Third, and my biggest problem is every time I go on FedEx to confirm it's location.. it says that it left Texas yesterday has no update of being in my area, has no update of when it could be delivered, it doesn't even show that it's in the same state. This is not good for my business nor is it good for my customers who depend on me to deliver their wants and needs in an efficient time so therefore I will not recommend your company to any of my followers, friends, or clients until such time y'all have reorganized your shipping and delivery system. Thank you for your time hope you work out these problems and that one day I may not only be able to use your services and the materials that you sell for my items but I can promote to my people and suggest that they go to you for all their needs instead of Amazon and other places.”

Helpful Report

Posted 2 weeks ago

“I purchased a craft for my nieces ages 3 and 5 years old. The craft was damaged. I tried to return it and get store credit. They wouldn’t give me either the cashier was rude and the manager was rude .”

Helpful Report

Posted 2 weeks ago

“There is a rogue parking lot attendant that is taking pictures of people's license plates honking at them telling them they can't sit on the curb, that they can't park their car waiting on an elderly companion to come out who doesn't walk so well to get in the car. Despicable Behavior and Hobby Lobby does nothing to rectify this disgusting! I will no longer be shopping at any Hobby Lobby ever again. He is harassing people.”

Hobby Lobby 1 star review on 27th December 2024

Helpful Report

Posted 3 weeks ago

“Product shipment appears to be lost. Told they won’t do anything until 5 BUSINESS DAYS without the package being scanned somewhere in the shipping process. At that point they will open an investigation to determine what happened to my shipment. The help line simply hung upon me after saying they can only follow company policy…. Period! I’m out $30 plus $10 for shipping costs…. And no Christmas gift.”

Helpful Report

Posted 1 month ago

“Hobby lobby has almost everything you need for all seasons and occasions.”

Helpful Report

Posted 1 month ago

“Do not waste your time looking online for anything at hobby lobby if it's out of stock. That's why they're offering 60% off because you can't get it. Very disappointed. Christmas special was out of stock before Thanksgiving. Can't get it. Found one an hour and a half away in a store but couldn't purchase on the phone or have it held for me. Absolutely no response but corporate blah blah blah when I expressed my concern. Kind of a modern-day bait and switch. Save your time”

Helpful Report

Posted 1 month ago

“Visited the Selma NC location and Drake was stocking the isles. He seen us looking at Christmas trees and asked if he could help. He took our selection to the front counter so we did not have to try to shop with the tree in the chart. He was up front when we were checking out and brought the tree over to our checkout. He also was very quick when we asked for an item that was high on the shelf. He came with a latter and smile. Offered if he could help with anything else. Refreshing to see someone with such great customer service and willing to help. As other employees in the store walked right by us and never made eye contact. Great job Drake.”

Helpful Report

Posted 1 month ago

“Please make a check out line ONLY for returns. Even at this very busy time of year, waiting behind a line of 20, then being treated badly when l thought that l finally reached the front? More than one associate was more than unkind. I was told several different directions as to what line was even for returns. First it was one, two, and three, then l found out l waited forever for nothing. I decided to just donate the items. Your associates are obviously WAY overworked or underpaid.”

Helpful Report

Posted 1 month ago

“I bought beautiful fall wreaths from hobby lobby, saved me time from making them.”

Helpful Report

Posted 1 month ago

“I bought all my Christmas decorations here. Had a great selection.”

Helpful Report

Posted 1 month ago

“How many times a day must we see your commercials about the the 2 neighbors and the Xmas ornaments…it’s on 7-10 times a day…it’s ridiculous…as well as your reputation …I would pmt set foot in any of your stores..”

Helpful Report

Posted 1 month ago

“Hobby Lobby sucks to begin with but now you guys want to be racist huh wow hopefully that gets you guys nowhere your stores pathetic the people who own Hobby Lobby are pathetic so pretty much you guys are saying you pick and choose who can celebrate what holidays cause you don't want to Carrie hanakusta I hope this is your downfall so if u Celebrate anything but Christmas Hobby Lobby doesn't want your businesses what they're saying allegedly but we all know what that means”

Helpful Report

Posted 1 month ago

“Every time I go to hobby lobby, there lines are extremely long. Usually only have 1register open.Its extremely frustrating.”

Helpful Report

Posted 1 month ago

“Support Michael’s Great stores. Great people , great selection. Accepting to all as the Bible says unlike Hobby Lobby”

Helpful Report

Posted 1 month ago

Hobby Lobby is rated 2.0 based on 412 reviews