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Hobby Lobby Reviews

2.1 Rating 468 Reviews
24 %
of reviewers recommend Hobby Lobby
2.1
Based on 468 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
Anonymous …. staffer in custom framing was helpful to a point, then became condescending when I did not readily agree with her suggestions. She implied that I was taking too much of her time in thinking on my options. I should have taken my artwork and left the store at that point. I felt uneasy. I’ve learned my lesson and will not return to that store for custom framing. Collierville, Tn
Helpful Report
Posted 2 days ago
On 8/22/25 I shopped at Hobby Lobby in East Hanover. I had a great experience with Jane B helping me shop for my needs. Thank you Jane B your the Best!
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Posted 1 week ago
The last few times we've been in, including last night, August 12, 2025. store #527, We were 9 th in line. One cashier, with another employee standing looking at the line. We stood there 20 plus minutes with no movement. We finally put our item down and left.
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Posted 2 weeks ago
Employees Ginger and Tom at store number 0270 in the custom framing department went above and beyond my expectations and made my experience most pleasurable and more importantly my artwork most presentable. They didn't rush me making my decisions and seemed genuinely interested in my project and gave their honest opinions about what they felt looked best, which I appreciated and my project turned out better than I anticipated and was very cost efficient due to their help. I will definitely go back there whenever I need anything in the future.
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Posted 2 weeks ago
I am very pleased with exemplary customer service I received from Robert Figiel @ the Bloomingdale Store #570. Robert was extremely helpful with my custom framing project. I had six (6) large original prints from my personal travels abroad. Robert's guidance and consultation was greatly appreciated! He was very knowledgeable of the framing products and has a keen eye for detail and design. He kept me informed of the progress. He made the process fun and stress-free!! Robert is the absolute BEST!!!! Sandra Holder
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Posted 3 weeks ago
I went to Hobby lobby in Medina and there were two cashiers, and everyone was in one line so I went to the other cashier that had no one in line. She told me that she was pulling people from the one line that I’ve been waiting after I left and said OK, she proceeded to allow other people to cut the line so she was choosing who she checked out and allowing those people in the one line to wait even longer.
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Posted 4 weeks ago
I recently had the pleasure of visiting the Research Hobby Lobby. I was greeted warmly by Habibe and she also helped me picked out a few items in the floral area to spruce up my house. I was so impressed by her professionalism and expertise. She is a gem!
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Posted 1 month ago
I recently had the pleasure of visiting the Research Hobby Lobby. I was greeted warmly by Habibe and she also helped me picked out a few items in the floral area to spruce up my house. I was so impressed by her professionalism and expertise. She is a gem!
Helpful Report
Posted 1 month ago
Horrible company! I ordered and paid for delivery and its been over 2 wks and still in transit! Where the hell is this coming from China! Never ordering again! Hard pass!
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Posted 1 month ago
Kristina and Ally in the Custom Frames Dept of Hobby Lobby Store at 1511 Woodruff Road Greenville, SC are AMAZING. They provided expert advise on selection of mat and then matted, framed, and installed frame wire for three pictures. The pictures look exquisite, and the experience working with these two store associates made the process so easy with a fond memory of their interaction.
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Posted 1 month ago
Great selection, great prices, friendly staff!
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Posted 1 month ago
I am an artist who has multiple mats cut weekly. The past few times I have gone to Hobby Lobby I have had to wait over 2 weeks to get the mats I have ordered. They tell me that they have to put out merchandise from the truck. I was very disappointed with their customer service. I retrieved my paintings and Michael's was able to cut them that day. I won't be back to the framing shop at Hobby Lobby in Johnson City, TN
Helpful Report
Posted 1 month ago
1. Poor communication by first framing employee when taking order, resulting in mistake with final product. 2. Rudeness from second employee when brought to their attention and requested to repair. 3. Overpricing and hidden fees with framing. I will never use Hobby Lobby framing again. I will use a boutique framing service in my city known for excellent work and reasonable price.
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Posted 1 month ago
I like hobby lobby but I feel they are just another business pretending to be under Christian umbrella.. most things they sell are from china which don’t even allow freedom of religion and they support them financially.. they should stick to their Christian faith and support where there is freedom to believe in God, stop playing with minds of the Christian community and okaying Christian card.
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Posted 1 month ago
Sharon T (and her crew) in the frame shop at store 694 in Titusville, FL built me 11 ea. shadow boxes. They are great. The service was excellent and so is the art. Thank you!
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Posted 1 month ago
CSM store front manager Mrs. Tina, McDonough, GA location, help me and assist in making my arrangement and vase with flowers and ribbons for my wife birthday party. Mrs. Tina made the arrangement so perfectly and beautiful that it made me smile and made my wife eyes lit up so extravagant and different from all other flowers I purchased over the years. I praise Mrs. Tina and if you need any assistance or professional advice for your love ones please see Mrs. Tina at the McDonough GA location and she will set you straight. She need her own business or run her own hobby lobby franchise and definitely she will have my services. Thank you and always help people when in need. You are bless and Thank God for you in Jesus name Amen 🙏.
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Posted 2 months ago
Cincinnati Ohio Colerain Ave store - i recently had two pictures framed and the gentleman was extremely helpfull in picking out the frames and customizing the frames to our water color art work. They turned out perfect and the hanging hardware was expertly installed on back of frame. After I had them up and perfectly matched height wise, you guessed it, the boss wanted them swapped. I was amazed after I made the swapped the height was still good. Who ever wired up these frames really new what they were doing. Thank you Hobby Lobby for a job well done,
Hobby Lobby 5 star review on 18th June 2025
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Posted 2 months ago
Michelle from the store in Layton Utah (1080 N Main St.) deserves to be recognized for her customer service. I had an issue with a purchase and she went above & beyond to solve the issue. She was polite, courteous and professional. Kudos Michelle!!
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Posted 2 months ago
Went in today, 6/13/25, and a lot of the shelves were empty- like aisles and aisles. And there was Halloween and Christmas being put out! It’s only June!! And there were only 2 registers open and the lines were ridiculous. There should be summer items available and maybe put self checkouts in, since there was no cashiers.
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Posted 2 months ago
I used to live in Shreveport, LA, and my experience with Hobby Lobby there was quite good. But I relocated to Dallas and for the past few months I have been going frequently to their newly opened store on Park Lane. Customer service is generally poor. The shop is understaffed and the staff are ineffective and not very courteous. As a matter of detail, much of my interactions have been with the framing department.
Helpful Report
Posted 2 months ago
Hobby Lobby is rated 2.1 based on 468 reviews