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Hobby Lobby Reviews

2.1 Rating 492 Reviews
24 %
of reviewers recommend Hobby Lobby
2.1
Based on 492 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 74%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.3 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
I ordered one of your item 1357391, which was supposed to be a Kenworth Conventional W-925. What I received instead was a White Freightliner #AMT1046/16. I also ordered your item 890558, which was supposed to be an Autocar DC-9964B dumpruck. What I received instead was a Tow Truck #AMT1133. The absolute wrong SKU stickers were on these models. Whoever picked these items paid no attention at all to what the AMT number was, or couldn't even read. I like what I received, but that being said, it was not what I ordered. Preposterous way to run a business. Companies like this rely on repeat business. If you continue to conduct business like this you will have no repeat business.
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Posted 1 day ago
The employees are rude the boss is rude don’t wast your time in a place
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Posted 3 days ago
Ordered online. My address is 606 Stauffer Ave but someone decided to send it to 606 Stauffer Street. Why ??? I wont order again online. Thank goodness the people on Stauffer St were nice enough to bring my order to me. Not everyone would take the time or effort to do this.
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Posted 6 days ago
Who ever decided to play Christmas ads in October should rope themselves.
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Posted 6 days ago
The art supplies at Hobby Lobby are absolutely worthless . There DecoColor paint pens are garbage. Your lucky if it will work 25% of the time before clogging up . Then if you use it afterwards it will come out in blobs, if it come out at all . Destroying your art work . You have been warned
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Posted 1 week ago
I was under the understanding that they take personal checks nothing wrong with sending it straight through like Walmart I looked it up one line and it was said they did🫣 was not a good thing to find out after choosing products
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Posted 1 week ago
Accidentally left my brand new packaged croquet infant hat with frog eyeballs and 24 mo.old green sweat shirt and pants - also in bag- bought at Amazon. We went to hobby lobby to get what we needed to make his Halloween costume based on these items. We placed them on the fabric cutting table. This was 8:00 last night. Called store when realized they were missing. STORE POLICY - toss anything that is not hobby lobby merchandise. Night clerk confirmed he threw away my 2 new items. Beware- never leave anything behind at paramus ( corporate policy) hobby lobby- it will be thrown away. Anything - according to the store manager. They DO NOT have a lost and found.
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Posted 2 weeks ago
I love Hobby Lobby, but sadly, I had a very unpleasant experience. There was a horribly rude manager who was on a power trip, abusing her power, lying about prices, gossiping with other employees about customers, and secretly sending another employee to collect all items so we could not show proof of said price. It was such a distasteful experience, and I would highly recommend checking your employees' customer service, working ethics, and management before hiring or promoting them. She had little knowledge about the store she worked and managed in and yet was so haughty and rude. I sadly most likely will not be shopping here again because of this atrocious shopping experience. At the store on Grape Rd, Mishawaka, IN 46545.
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Posted 2 weeks ago
I order items from their online website. Where the sent me a order number and no tracking information. I later look up the items through hobby lobby where it says that the items were already delivered and had been sitting in the mail room for a week. Found that the item had been sitting outside of luxer secure lockers for about a week and had been opened and re-taped. I never received a tracking number and never received a confirmation that the item was delivered. In addition it came from amazon, which their delivery practices are very questionable.
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Posted 3 weeks ago
They do not refund online purchases to the original payment. Only store credit! Such BS. I checked the return policy before I bought stuff knowing I would be returning some of and it says with receipt you will receive a refund. That means money back not store credit Hobby Lobby! You are a horrible company. Total BS.
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Posted 3 weeks ago
I’ve had nothing but great experiences at hobby lobby.From the moment I walked in till the time of check out. I thanked the manager for my great experience.
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Posted 3 weeks ago
Went to Canton Ohio Hobby Lobby today....I have always bought tons of floss here over the years since this store opened...I had over 100 regular floss.....which is usually what I purchase for projects...At the register, the cashier was confused about the floss...The manager and cashier spent over 20 minutes sorting thru the floss.....All the floss I get is regular floss, not special...I have always paid 0.51 per floss.....They spent all that time sorting thru floss that was all the same.......Apparently, the bands on the floss which give the codes all look alike....The cashier could not figure out the difference...neither could I....Never ran into this before....again, all the bands on each floss is the same....But, the manager was pointing out that on some, there are this tiny slight difference, etc....WHAT? So, another 10 minutes to sort and try and figure out the price....What is this??????? ALL THE FLOSS WAS THE SAME....but...now, the bands have this or that....You cannot see this.... so, I find out that most of my regular floss that I have been buying for years, is now $1.29 per floss...So, how is any customer suppose to figure out the price of floss???????!!!!!!!!!! Bait and switch here....I told the rude manager that I have never spent over 0.51 per floss before...She actually argued with me that $1.29 has always been the price...implying I am stupid....in fact, so stupid that I don't know the price I have paid for floss for years.....Really? I did not buy the floss...I can go online and pay less.....is Hobby Lobby now deciding that since Joann's has left here that they can balloon the prices? This is ridiculous.....I know so many people who buy regular floss...they are not going to buy it at Hob Lob.....shame on Hob lob.
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Posted 4 weeks ago
The company makes it difficult and costly to return damaged goods that were ordered online. I ordered an ornate picture frame, 36”x24”, not sold in their stores. It arrived well packed but the glass was cracked. Their return policy: Damaged goods cannot be returned to my local store, I must repackage and ship to their return center, I pay shipping and they will not refund the original shipping cost. So I am out $60 for shipping, have no picture frame, and endure major hassles.
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Posted 1 month ago
what a nightmare! Every time I come to Hobby Lobby. The merchandise has been moved to different locations. The staff is rude and obnoxious. I asked if they sell tape for pleating drapes, since they sell drapery material. The clerk very haughtily replied that I must have th confused with Michael’s. No one to ask for where merchandise has been relocated. Bunch of unqualified people running around acting very important but no knowledge of their merchandise whatsoever. Obviously, customers are “Persona non gratis”
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Posted 1 month ago
(Benton harbor ,Mi) I went in for some frames because they were 50% off. It was a beautiful clear store. My cashier name was (Coco) she was very friendly and helpful & funny I will definitely be back again!
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Posted 1 month ago
This review is being submitted for outstanding customer service in the framing department at the Ranch 1890 in Cedar Park, Texas. Raul works in the framing department (his manager is Gerri), and he helped me select custom frames for two pieces of art and framed the other art I brought in — in ready-made frames. He has years of experience working at Home Decor beginning in the 1980s. He explained how he created the Prototypes for frame displays for in-house displays and at trade shows. He also created art and lettered signage for the company—before computers—as a decor consultant for advertising and marketing at trade shows. I highly recommend him for inclusion in your monthly newsletter—employee spotlight. Hobby Lobby is lucky to have him working in the frame department. He made the selection process seamless, and I’m thrilled with the new art.
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Posted 1 month ago
Although this establishment has a great selection of crafts that are fairly expensive and employees that are generally kind, behind the scenes the workers get treated very, very poorly. I had a relative work here who didn’t receive proper training, was thrown in without any idea what they were doing, treated unkindly by managers or other workers with more experience, and not given any days off work. They were also expected to stay overtime often when they were not available. Overall, it’s sad how the people who make Hobby Lobby function are treated so bad.
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Posted 1 month ago
Danielle 💕at the Richmond Aliana store was fantastic! She had great proactive ideas and helped to ensure I had everything I needed. She confirmed prices and even celebrated with me over my savings! Thank you Danielle from one very tired but satisfied cake decorator! ❤️
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Posted 1 month ago
They post signs on shelves for discounts but the discount doesn't actually apply to many of the products. Any permanent price sticker marked "your price" does not get the posted discount
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Posted 1 month ago
They post signs on shelves for discounts but the discount doesn't actually apply to many of the products. Any permanent price sticker marked "your price" does not get the posted discount
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Posted 1 month ago
Hobby Lobby is rated 2.1 based on 492 reviews