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Hobby Lobby Reviews

2.1 Rating 453 Reviews
23 %
of reviewers recommend Hobby Lobby
2.1
Based on 453 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
CSM store front manager Mrs. Tina, McDonough, GA location, help me and assist in making my arrangement and vase with flowers and ribbons for my wife birthday party. Mrs. Tina made the arrangement so perfectly and beautiful that it made me smile and made my wife eyes lit up so extravagant and different from all other flowers I purchased over the years. I praise Mrs. Tina and if you need any assistance or professional advice for your love ones please see Mrs. Tina at the McDonough GA location and she will set you straight. She need her own business or run her own hobby lobby franchise and definitely she will have my services. Thank you and always help people when in need. You are bless and Thank God for you in Jesus name Amen 🙏.
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Posted 2 weeks ago
Cincinnati Ohio Colerain Ave store - i recently had two pictures framed and the gentleman was extremely helpfull in picking out the frames and customizing the frames to our water color art work. They turned out perfect and the hanging hardware was expertly installed on back of frame. After I had them up and perfectly matched height wise, you guessed it, the boss wanted them swapped. I was amazed after I made the swapped the height was still good. Who ever wired up these frames really new what they were doing. Thank you Hobby Lobby for a job well done,
Hobby Lobby 5 star review on 18th June 2025
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Posted 2 weeks ago
Michelle from the store in Layton Utah (1080 N Main St.) deserves to be recognized for her customer service. I had an issue with a purchase and she went above & beyond to solve the issue. She was polite, courteous and professional. Kudos Michelle!!
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Posted 2 weeks ago
Great new Tribeca location.NYC needs a craft store that sells fabrics and sewing notions. Store is huge and clean and there are weekly sales. I meant just to browse but ended up buying stuff. The staff need better training, as they do not seem to know much about craft supplies. I asked 3 people about flatback rhinestone crystals, and not one knew what I was talking about. They need some kind of lookup system so staff can look up an item and find out where it is. It would boost sales. The Staten Island location seems to have more staff that care and know about arts and crafts. Employees at Tribeca location are sweet but seem clueless about craft items and don't really care to find out. I love the variety here and sales. I would shop here again.
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Posted 1 month ago
I needed help with embellishments for my grandsons prom jacket. LINDA at store#948 was amazing. I called prior to arriving at the store and she waited for my arrival and took me to the appropriate areas to select my items!! She is amazing!
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Posted 1 month ago
I went to the East Lansing store today to purchase a doll house for my wife and the staff was so kind and supportive. I informed them I had concerns about getting this item home safely as it was raining. They proceeded in wrapping the doll house in plastic and assisted me loading it in my truck and I made it home without issue and my wife was very happy. I really appreciate the support I received from the staff at East Lansing Hobby Lobby location.
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Posted 1 month ago
Today I dealt with the mgr of the West Cola, SC store - Brandon was just super nice and could not have been more accommodating. I did get an opportunity to give shoutouts to 2 of his employees - Nakia and Josephine - they went over and beyond their normal responsibilities to ensure what I’d bought was wrapped up good enough to make it home without getting broken (and it was a LOT of stuff). They were so patient and pleasant.
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Posted 2 months ago
I have been frequently going to the Hobby Lobby store in Ft. Worth, Presidio location for over two years now. I became a frequent customer when I started my art business, "Art by Ana." I want to praise two of the ladies in their framing department. Both Tiffany and Summer have become friends; they help me make color choices when framing my art. They are knowledgeable and competent, with excellent artistic skills. But besides being great at what they do, they always welcome me with a smile, regardless of how busy they are. They are always friendly, helpful, and extremely courteous. I want both Tiffany and Summer to know that I am always appreciative of their willingness to help me, especially with meeting my deadlines. You ladies are the best, and I hope you get a raise! 🙏🏼❤️
Hobby Lobby 5 star review on 11th April 2025
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Posted 2 months ago
I have to say every employee I have encountered at Hobby Lobby in Lombard on Roosevelt are wonderful. Never have I been in the store and met a rude employee. I recently went to the framing the department. The patient welcoming service I received from Leo in the department made me again - appreciate the employees they hire.
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Posted 2 months ago
Hobby Lobby Employee Ilene was extremely helpful; she went above and beyond my expectations. In today’s world, it seems like everyone is too busy to care about customer service; but not with Ilene. I came to get a mat for my picture I bought from a local artist earlier in the day. When I came to Hobby Lobby I was greeted by Ilene with a smile and a genuine interest in meeting my needs. Ilene listened intently about my request and told me that she would have it in 20 minutes. I told Ilene that I want her to do her best and that I would come back to the store when it was finished. Ilene took my number and I left the store. I barely got out of the store before Ilene came running out calling me back into the store and telling me that she had finished with my request. When I got to the counter, Ilene brought out my picture with the new mat she had installed and I was overwhelmed at the quality of job Ilene completed. Ilene is a great employee and positive asset to the Hobby Lobby Corporation. In my opinion, she would make a great manger in the future. Great job Ilene and thank you!
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Posted 3 months ago
I had a problem with the way my picture looked after framing it . It took 2 weeks to complete the project. I brought it back not very satisfied with the end results. Amy McDowel waited on me at the Grand Jct store. She went out of her way to make things right with me with an excellent attitude. Thank u Amy for your Customer Service skills that speaks volumes, I will shop here again because of her.
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Posted 3 months ago
I had a problem with the way my picture looked after framing it . It took 2 weeks to complete the project. I brought it back not very satisfied with the end results. Amy McDowel waited on me at the Grand Jct store. She went out of her way to make things right with me with an excellent attitude. Thank u Amy for your Customer Service skills that speaks volumes, I will shop here again because of her.
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Posted 3 months ago
Fabrics dept. has a most helpful and truly kind person. Brenda helped me to quickly get the material measurements for my first baby quilt. She was so knowledgeable and disarmed me totally about the frustration of having to make this quilt for my great grandson. I thank y’all for the warmth and smiles. This my favorite place to shop for everything I need and more . God Bless !
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Posted 4 months ago
The custom framing dept, associate name Janet helped tremendously with my canvas questions, she provided all kinds of options she was very kind and helpful and to top it off she did it the same day within an hour my order was done and I was very happy. If you have any canvas questions or framing this lady works wonders. Thank you Janet for your work. Very satisfied customer here.
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Posted 5 months ago
The framing department is absolutely fabulous. Jay and the young lady that work there that helped me on various projects that I knew would be difficult to frame because they were fabric embroideries. I had six large embroideries that they framed for me and they looked absolutely fabulous when I went to pick them up. I asked them what they thought I should use for matting colors to go with my project and they offered insight and suggestions that made me feel really comfortable with decision that I made. I couldn't be happier with them as they went that extra mile and the outcome is absolutely beautiful. My thank you to the framing department.
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Posted 5 months ago
Grace M was amazing she helped me with my Christmas item. Any questions I ask her she was very helpful. Thanks Grace you are amazing.God bless you 🙏🏼
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Posted 5 months ago
Visited the Selma NC location and Drake was stocking the isles. He seen us looking at Christmas trees and asked if he could help. He took our selection to the front counter so we did not have to try to shop with the tree in the chart. He was up front when we were checking out and brought the tree over to our checkout. He also was very quick when we asked for an item that was high on the shelf. He came with a latter and smile. Offered if he could help with anything else. Refreshing to see someone with such great customer service and willing to help. As other employees in the store walked right by us and never made eye contact. Great job Drake.
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Posted 7 months ago
I bought beautiful fall wreaths from hobby lobby, saved me time from making them.
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Posted 7 months ago
I bought all my Christmas decorations here. Had a great selection.
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Posted 7 months ago
I shop at the Newark Hobby Lobby often. There is a employee there and her name is Toni. Toni is very kind helpful and very knowledgeable about her store. Hobby Lobby needs to know what a awesome/ great employee they have there. She knows where every item is when asked and she also can help more than one person at a time. Toni is just great. Thank you for having such a great employee.
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Posted 9 months ago
Hobby Lobby is rated 2.1 based on 453 reviews