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Hobby Lobby Reviews

2.2 Rating 484 Reviews
24 %
of reviewers recommend Hobby Lobby
2.2
Based on 484 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.4 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
I’ve had nothing but great experiences at hobby lobby.From the moment I walked in till the time of check out. I thanked the manager for my great experience.
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Posted 3 days ago
(Benton harbor ,Mi) I went in for some frames because they were 50% off. It was a beautiful clear store. My cashier name was (Coco) she was very friendly and helpful & funny I will definitely be back again!
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Posted 2 weeks ago
This review is being submitted for outstanding customer service in the framing department at the Ranch 1890 in Cedar Park, Texas. Raul works in the framing department (his manager is Gerri), and he helped me select custom frames for two pieces of art and framed the other art I brought in — in ready-made frames. He has years of experience working at Home Decor beginning in the 1980s. He explained how he created the Prototypes for frame displays for in-house displays and at trade shows. He also created art and lettered signage for the company—before computers—as a decor consultant for advertising and marketing at trade shows. I highly recommend him for inclusion in your monthly newsletter—employee spotlight. Hobby Lobby is lucky to have him working in the frame department. He made the selection process seamless, and I’m thrilled with the new art.
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Posted 3 weeks ago
Danielle 💕at the Richmond Aliana store was fantastic! She had great proactive ideas and helped to ensure I had everything I needed. She confirmed prices and even celebrated with me over my savings! Thank you Danielle from one very tired but satisfied cake decorator! ❤️
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Posted 3 weeks ago
Had wonderful service and received helpful ideas from staff member Ms. Sue Owens in the fabric dept. Very pleasant woman and saw her being kind to all her customers. I will be stopping by fabrics again for her assistance.
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Posted 1 month ago
Mrs. Annie ( Tomball, TX)that work in fabric she is so amazing and knows her job very well. She always have smile on her face that it very pleasant to shop there.
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Posted 1 month ago
The workers in the fabric department were not only professional and friendly but they went far beyond our expectations. It was our pleasure working with them
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Posted 1 month ago
On 8/22/25 I shopped at Hobby Lobby in East Hanover. I had a great experience with Jane B helping me shop for my needs. Thank you Jane B your the Best!
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Posted 1 month ago
Employees Ginger and Tom at store number 0270 in the custom framing department went above and beyond my expectations and made my experience most pleasurable and more importantly my artwork most presentable. They didn't rush me making my decisions and seemed genuinely interested in my project and gave their honest opinions about what they felt looked best, which I appreciated and my project turned out better than I anticipated and was very cost efficient due to their help. I will definitely go back there whenever I need anything in the future.
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Posted 2 months ago
I am very pleased with exemplary customer service I received from Robert Figiel @ the Bloomingdale Store #570. Robert was extremely helpful with my custom framing project. I had six (6) large original prints from my personal travels abroad. Robert's guidance and consultation was greatly appreciated! He was very knowledgeable of the framing products and has a keen eye for detail and design. He kept me informed of the progress. He made the process fun and stress-free!! Robert is the absolute BEST!!!! Sandra Holder
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Posted 2 months ago
I recently had the pleasure of visiting the Research Hobby Lobby. I was greeted warmly by Habibe and she also helped me picked out a few items in the floral area to spruce up my house. I was so impressed by her professionalism and expertise. She is a gem!
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Posted 2 months ago
I recently had the pleasure of visiting the Research Hobby Lobby. I was greeted warmly by Habibe and she also helped me picked out a few items in the floral area to spruce up my house. I was so impressed by her professionalism and expertise. She is a gem!
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Posted 2 months ago
Kristina and Ally in the Custom Frames Dept of Hobby Lobby Store at 1511 Woodruff Road Greenville, SC are AMAZING. They provided expert advise on selection of mat and then matted, framed, and installed frame wire for three pictures. The pictures look exquisite, and the experience working with these two store associates made the process so easy with a fond memory of their interaction.
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Posted 3 months ago
Great selection, great prices, friendly staff!
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Posted 3 months ago
Sharon T (and her crew) in the frame shop at store 694 in Titusville, FL built me 11 ea. shadow boxes. They are great. The service was excellent and so is the art. Thank you!
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Posted 3 months ago
CSM store front manager Mrs. Tina, McDonough, GA location, help me and assist in making my arrangement and vase with flowers and ribbons for my wife birthday party. Mrs. Tina made the arrangement so perfectly and beautiful that it made me smile and made my wife eyes lit up so extravagant and different from all other flowers I purchased over the years. I praise Mrs. Tina and if you need any assistance or professional advice for your love ones please see Mrs. Tina at the McDonough GA location and she will set you straight. She need her own business or run her own hobby lobby franchise and definitely she will have my services. Thank you and always help people when in need. You are bless and Thank God for you in Jesus name Amen 🙏.
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Posted 3 months ago
Cincinnati Ohio Colerain Ave store - i recently had two pictures framed and the gentleman was extremely helpfull in picking out the frames and customizing the frames to our water color art work. They turned out perfect and the hanging hardware was expertly installed on back of frame. After I had them up and perfectly matched height wise, you guessed it, the boss wanted them swapped. I was amazed after I made the swapped the height was still good. Who ever wired up these frames really new what they were doing. Thank you Hobby Lobby for a job well done,
Hobby Lobby 5 star review on 18th June 2025
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Posted 3 months ago
Michelle from the store in Layton Utah (1080 N Main St.) deserves to be recognized for her customer service. I had an issue with a purchase and she went above & beyond to solve the issue. She was polite, courteous and professional. Kudos Michelle!!
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Posted 4 months ago
Great new Tribeca location.NYC needs a craft store that sells fabrics and sewing notions. Store is huge and clean and there are weekly sales. I meant just to browse but ended up buying stuff. The staff need better training, as they do not seem to know much about craft supplies. I asked 3 people about flatback rhinestone crystals, and not one knew what I was talking about. They need some kind of lookup system so staff can look up an item and find out where it is. It would boost sales. The Staten Island location seems to have more staff that care and know about arts and crafts. Employees at Tribeca location are sweet but seem clueless about craft items and don't really care to find out. I love the variety here and sales. I would shop here again.
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Posted 4 months ago
I needed help with embellishments for my grandsons prom jacket. LINDA at store#948 was amazing. I called prior to arriving at the store and she waited for my arrival and took me to the appropriate areas to select my items!! She is amazing!
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Posted 5 months ago
Hobby Lobby is rated 2.2 based on 484 reviews