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Hobby Lobby Reviews

2.2 Rating 517 Reviews
24 %
of reviewers recommend Hobby Lobby
2.2
Based on 517 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.3 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
So upon visiting quite a few, Hobby lobbies in my state I went out of state and encountered some of the best customer service in Holyoke mass the people there went out of their way to help me especially a girl named Jazz. I want to thank them again for their awesome service, I always look forward to seeing them.
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Posted 6 days ago
I work down the street from this location and absolutely love it!! I went on break to get some things i need and when i went to check out i started putting my stuff on the counter to pay from my things and the person in front was giving me a dirty look and starting calling me rude because i was putting my items on the counter to be rang up I did say sorry even though i didn't do anything wrong she said i should say sorry for being rude and the man who was ringing us up (who I found out was the store manager) jump in stating the customer was being rude to me and the customer was disagreeing and he ask her respectfully to leave he store because she wouldn't and he said if she was going to be rude to the other customers she needed to leave and i truly appreciate him for defending me! definitely a amazing store manager
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Posted 1 week ago
Sheri at the Huber Heights store in the framing department was just wonderful. She helped 2 people before me, and I watched how kind and knowledgeable she was. She cut a border for a frame I have while I waited! Great customer service!!
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Posted 3 weeks ago
​"I had a wonderful experience at the Hobby Lobby in Greenville, Texas thanks to Vincent in the framing department. He is incredibly knowledgeable and professional, taking the time to offer expert advice that truly elevated my project. It’s clear he cares about the quality of his work and his customers’ satisfaction. If you need custom framing done right, I highly recommend asking for Vincent!"
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Posted 2 months ago
There customer service was so good cashier was so helpful Employee name Ayesha was so nice and good behaved she was very polite and helpful me i am very thankful to her
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Posted 2 months ago
The new Hobby Lobby in Brick NJ, is wonderful the managers and staff were very helpful. Keep up the good work. So glad Hobby Lobby is in Brick NJ
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Posted 3 months ago
I love going to the Hobby Lobby in McComb, MS. They always have what I'm looking for and the employees are very helpful. I must admit I miss the coupons. The manager Shawn is always pleasant and always ask about my husband when he is not with me when I visit the store. We are both retired and in Hobby Lobby so much the employees recognize our faces.
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Posted 3 months ago
Am so glad to shopping at hobby lobby King of Prussia There was a employee Ayesha She was so kind and helpful she was helping me to find my stuff I am so thankful to her
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Posted 3 months ago
I’ve had nothing but great experiences at hobby lobby.From the moment I walked in till the time of check out. I thanked the manager for my great experience.
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Posted 4 months ago
(Benton harbor ,Mi) I went in for some frames because they were 50% off. It was a beautiful clear store. My cashier name was (Coco) she was very friendly and helpful & funny I will definitely be back again!
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Posted 5 months ago
This review is being submitted for outstanding customer service in the framing department at the Ranch 1890 in Cedar Park, Texas. Raul works in the framing department (his manager is Gerri), and he helped me select custom frames for two pieces of art and framed the other art I brought in — in ready-made frames. He has years of experience working at Home Decor beginning in the 1980s. He explained how he created the Prototypes for frame displays for in-house displays and at trade shows. He also created art and lettered signage for the company—before computers—as a decor consultant for advertising and marketing at trade shows. I highly recommend him for inclusion in your monthly newsletter—employee spotlight. Hobby Lobby is lucky to have him working in the frame department. He made the selection process seamless, and I’m thrilled with the new art.
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Posted 5 months ago
Danielle 💕at the Richmond Aliana store was fantastic! She had great proactive ideas and helped to ensure I had everything I needed. She confirmed prices and even celebrated with me over my savings! Thank you Danielle from one very tired but satisfied cake decorator! ❤️
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Posted 5 months ago
Had wonderful service and received helpful ideas from staff member Ms. Sue Owens in the fabric dept. Very pleasant woman and saw her being kind to all her customers. I will be stopping by fabrics again for her assistance.
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Posted 5 months ago
Mrs. Annie ( Tomball, TX)that work in fabric she is so amazing and knows her job very well. She always have smile on her face that it very pleasant to shop there.
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Posted 5 months ago
The workers in the fabric department were not only professional and friendly but they went far beyond our expectations. It was our pleasure working with them
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Posted 6 months ago
On 8/22/25 I shopped at Hobby Lobby in East Hanover. I had a great experience with Jane B helping me shop for my needs. Thank you Jane B your the Best!
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Posted 6 months ago
Employees Ginger and Tom at store number 0270 in the custom framing department went above and beyond my expectations and made my experience most pleasurable and more importantly my artwork most presentable. They didn't rush me making my decisions and seemed genuinely interested in my project and gave their honest opinions about what they felt looked best, which I appreciated and my project turned out better than I anticipated and was very cost efficient due to their help. I will definitely go back there whenever I need anything in the future.
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Posted 6 months ago
I am very pleased with exemplary customer service I received from Robert Figiel @ the Bloomingdale Store #570. Robert was extremely helpful with my custom framing project. I had six (6) large original prints from my personal travels abroad. Robert's guidance and consultation was greatly appreciated! He was very knowledgeable of the framing products and has a keen eye for detail and design. He kept me informed of the progress. He made the process fun and stress-free!! Robert is the absolute BEST!!!! Sandra Holder
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Posted 6 months ago
I recently had the pleasure of visiting the Research Hobby Lobby. I was greeted warmly by Habibe and she also helped me picked out a few items in the floral area to spruce up my house. I was so impressed by her professionalism and expertise. She is a gem!
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Posted 7 months ago
I recently had the pleasure of visiting the Research Hobby Lobby. I was greeted warmly by Habibe and she also helped me picked out a few items in the floral area to spruce up my house. I was so impressed by her professionalism and expertise. She is a gem!
Helpful Report
Posted 7 months ago
Hobby Lobby is rated 2.2 based on 517 reviews