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Hobby Lobby Reviews

2.1 Rating 455 Reviews
23 %
of reviewers recommend Hobby Lobby
2.1
Based on 455 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
Very expensive. Long lines. Employees can't answer questions. Got rid of 40 percent coupon. Back to Michael's.
Helpful Report
Posted 4 years ago
I went to hoppy lobby for the first time with my Esa being that the store is pet friendly. I was in the store for over 30 minutes. When I went to go pay at the register a manager by the name of Trish walked by my dog and made a rude comment under her breath. I left my merchandise due to due customer service. I will never go back.
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Posted 4 years ago
Hobby Lobby is giving their full-time employees a raise from$17 to $18.50, however, after the Christmas holiday season which is only about six weeks, the full-time employees will barely get 30 hours and the part-time employees will barely get 12 hours. Hobby Lobby's own employee handbook stipulates 35 hours or more as full-time. The public does not know this.
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Posted 3 years ago
Hobby Lobby is a Greedy company. The most recent thing they did was take away the 40% off coupon that they offered since for one regularly priced item and they have had that since the day they I opened. During a pandemic while people are hurting financially they take that away they should be ashamed and to call themselves a Christian company they are far from that. I will no longer shop there and Michael’s and Jo Ann fabric will get all my business now
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Posted 4 years ago
Hobby Lobby customer service is poor. I waited in line for 30 minutes. Informed the floor manager that the two ladies at the register are very slow. She was not friendly and told me to just wait patiently you for the are trainees at the register. I told her to open another register for the line was getting longer and people are waiting for so long. The store is at Landmark Plaza. This is suppose to be a Christian store but the manager is not at all kind and sympathetic to the customer. I’m not impressed with this company.
Helpful Report
Posted 4 years ago
This place is what gives Christians a bad name. I’m disappointed and quite frankly mad. I ordered my stuff on the 27th. I had slowly been shopping the days prior. It’s set up top if I spend $50 or more I get free shipping so I added a few more things to my cart and after I placed my order I was surprised to see that the shipping was $11. I spent over $50 and it stated at the top it would be free shipping. I still haven’t received my order and today is 5 February. I just called wondering about the free shipping and she said that my order was shipped out on the 28th which was a free shipping day but the prior day wasn’t a free shipping day. WHAT?! The fact that I still don’t have my stuff when everyday when I track it it says it will be here that day. I’ve called 5 times now and it’s still days away. I won’t be shopping with them again.
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Posted 4 years ago
I won’t go to a store that supports a con man for President. There’s no reason to support anyone much less him.
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Posted 4 years ago
Racist company. Knowingly and actively excludes products that acknowledge the existence of people other than whites.
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Posted 4 years ago
i went in to buy glue with my grandma, immediately upon entering one of the workers grabbed her by the arm and then drop kicked her into isle 7.
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Posted 5 years ago
Do you know some stores you go into, and immediately you feel uncomfortable for being 'different' well that's Hobby Lobby! They treat you like garbage if you're anything but white and their pricing is ridiculous. I went to store (last time mind you) and wanted to buy a indoor pot since they have 50 percent of all pots and when I went to check out and use the coupon, they said it was a 'your price' item you can't use with that. I felt like smacking me head because EVERY pot had 'your price' on it and this happened to me every time I try to check out their and i've had it, enough is enough. This white racist company won't be getting any of my money.
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Posted 5 years ago
Hobby Lobby is a sh*thole!! On 3 separate occasions I’ve visited hobby lobby and been VERBALLY ABUSED by its workers. As a minor, this is extremely unsettling and made me feel unsafe to be there. They also claim to have “religious morals” but I’ve seen them be deliberately racist, sexist, and homophobic. If that wasn’t enough, hobby lobby donated over 14 million dollars to white lives matter. They are a disgusting company and I have filed reports about them again and again. My safety and well-being is threatened whenever I enter a hobby lobby store and somehow they’re still getting away with it. Go to michael’s, joanne’s, anywhere else. Hobby lobby you suck *ss.
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Posted 5 years ago
What type of irresponsible "christian" company defies a state ordered mandate (Ohio) to close, and puts NON ESSENTIAL workers at risk? So tired of hypocritical evangelical wingnuts like these owners. May God "bless" them with everything they so richly deserve.
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Posted 5 years ago
As an employee for four years, I would just like to compliment the staff I had the pleasure to work with due to my decision to move on. The location is in Las Vegas at the Fort Apache and Tropicana. To the manager I have to say that there is no manager working that cares more about the presentation and cleanliness of their workplace more than him. As for the comanagers, they to were fun to get to know and the co-workers made the workplace a joy with hard work coming constantly. Thank you for the retail experience and Jesus Lives ....j
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Posted 6 years ago
At one time Hobby Lobby was a very good craft store. Then you guys started to mess everything up so bad. PEOPLE THIS IS CRAFT STORE, NOT A HOME DECOR STORE OR SMALL APPLIANCE STORE OR A SHEET AND BLANKET STORE!!! YOU HAVE DONE AWAY WITH SO MUCH OF CRAFT ITEMS! YOU HAVE NARROWED FABRIC SELECTION CROCHET/KNITTING ITEMS (YARNS AND ASSORTMENTS)! ALSO ALL OF THE "CRAFT ITEMS" HAS SUFFERED. There is Walmarts for sheets and blankets and small appliances and cook wear! There speciality store for wall hangings and glass doo-dads. The specialty shops are CHEAPER than you and better qualities! Get your heads on straight and quit cutting back on the craft depth! Cut out all these home decor crud, appliances (toasters, pop corn poppers and ect) my friends and I don't need that crud. We want our craft items back! I probably wrote this and this corporation won't even read it. This allowed me vent just a little.bit! We just want our craft items and our yarn and fabric depth back the way that they use yo be!
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Posted 11 months ago
I’ve never been the one to pull the race card, but yesterday I was racially profiled/humiliated/embarrassed. My son and I went to purchase supplies for his business at Hobby Lobby I paid for the supplies with a hundred dollar bill. The cashier instantly call for a manager. Manager took my money, to another register, came back to me, holding the hundred in the air, loudly telling me, she wasn’t gonna accept my money, because it wouldn’t scan, and I should maybe take it to the bank, maybe they will take it, maybe not, insinuating I was trying to pass a counterfeit bill. I politely asked her to scan it again. She then told me, that she couldn’t, because their machines wasn’t warmed up. “Make this make sense” 🤔 So that means, she never scanned my money in the first place. I then told her, to warm all the machines up and I’ll wait for her to verify my real money!!! She also told another employee that, I could say whatever, she don’t care. She totally embarrassed me in front of a line full of people. After her last statement, I told her to stop talking to me, and get to verifying that money. She then said she will take the money, only because she’s choosing to. Wow Hobby Lobby, in Cedar Hill, Texas store number 247, “Ms Marilyn” is a real racist!!!! Hobby Lobby need to get it together!!! 😡 I am a hard working, black mother, thank you for disrespecting me in front of my 15 year old son!!!
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Posted 1 year ago
These people saying to boycott Hobby Lobby because they're homophobic or anything else to do with politics are idiots, they hire all kids of degenerates. The reason you should boycott Hobby Lobby because they treat their employees like garbage and they're not truly a Christian company in any sense. I wouldn't treat a dog the way they treat employees. Warehouse and instore both. Shame on David Green for letting this company be run the way it is. Every single manager needs to be fired and rehired as an associate to actually work for their position. I guarantee 90% of them wouldn't make it back to where they were by the sweat of their brow.
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Posted 2 years ago
Extremely disgusted to see metal letters on one of Hobby Lobby's ads showing "TRUMP." He is a threat to America's democracy and that little bit of subtle endorsement made me decide to never shop there again. Think about it!
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Posted 3 years ago
I was ready to check out. One cash register was busy. I walked to a vacant register at the SAME time as another customer walked up to the busy resister. I was told by one of three employees, all chit-chatting together, that I had to use register one. As soon as I got in line, the employee who refused to help me walked over to the lady in front of me, who came up at the SAME time I did, to come to the other register and she would check her out. I laid my stuff down and left.
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Posted 3 years ago
I have ordered hundreds of knobs from Hobby Lobby in the past. My last order one of the glass gold antique knobs which broke as soon as I installed on my bathroom drawer. I contacted customer service, sent a picture of the broken knob as requested and simply asked for a $2.99 knob replacement. They refused, stating that once it is taken out of the package they are not responsible! So now I need to pay for shipping for one knob and the knob replacement! Not so much the $2.99 knob and shipping, it’s the principle! I’ve been a loyal customer and they didn’t even have the courtesy to reply to my dissatisfied follow up email after them telling me they will not replace. Sorry Hobby Lobby, terrible customer service and you just lost another loyal customer.
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Posted 4 years ago
Ordered merchandise from Hobby Lobby. Never received my merchandise. Hobby a Lobby recused to file a claim for list/stolen merchandise. According to Fed Ex Hobby Lobby is suppose to file a list/Stolen claim with its Fed Ex Account representative to investigate. Fed Ex alleges they left merchandise at my front door Friday. Not true at all. One item from this order was delivered by UPS. I received the item with no problem. The other 9 items were never delivered by fed ex. Hobby Lobby online customer service Reps and Sups are rude, nasty, and unprofessional. They basically told me I have to take a list and stated that they are not going to file a claim because fed ex is not going to investigate. Both of these companies are horrible and have terrible reviews. I personally feel that they are in cahoots. A lot of these companies are taking advantage of the pandemic and trying to make up for lost revenue by preying on their very own customers. I will never deal with this company again, but I will file a complaint with every agency possible. This is totally unfair.
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Posted 4 years ago
Hobby Lobby is rated 2.1 based on 455 reviews