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Hobby Lobby Reviews

2.1 Rating 468 Reviews
24 %
of reviewers recommend Hobby Lobby
2.1
Based on 468 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
Thanks to Amy in the Holyoke Mall for framing my Mom's cross stitch! It looks great!!
Helpful Report
Posted 1 year ago
I was being followed throughout the store and didn't appreciate it at all! The person who they hired was an idiot and made it blatant they were watching me! Why???? Because I have tattoos? because I'm a POC? Because I'm not a person of faith? I was NOT there to steal I bought some glue. I should be able to walk around a store and not be harassed!!!!
Helpful Report
Posted 1 year ago
I am black and I get followed all through the store the store in flint Michigan on linden road
Helpful Report
Posted 1 year ago
Absolutely terrible business. They were willing to sacrifice their entire company for their very bigoted beliefs. GOD is a MYTH! There is ZERO evidence that jesus existed and when you die it's completely over. Accept it!
Helpful Report
Posted 1 year ago
At one time Hobby Lobby was a very good craft store. Then you guys started to mess everything up so bad. PEOPLE THIS IS CRAFT STORE, NOT A HOME DECOR STORE OR SMALL APPLIANCE STORE OR A SHEET AND BLANKET STORE!!! YOU HAVE DONE AWAY WITH SO MUCH OF CRAFT ITEMS! YOU HAVE NARROWED FABRIC SELECTION CROCHET/KNITTING ITEMS (YARNS AND ASSORTMENTS)! ALSO ALL OF THE "CRAFT ITEMS" HAS SUFFERED. There is Walmarts for sheets and blankets and small appliances and cook wear! There speciality store for wall hangings and glass doo-dads. The specialty shops are CHEAPER than you and better qualities! Get your heads on straight and quit cutting back on the craft depth! Cut out all these home decor crud, appliances (toasters, pop corn poppers and ect) my friends and I don't need that crud. We want our craft items back! I probably wrote this and this corporation won't even read it. This allowed me vent just a little.bit! We just want our craft items and our yarn and fabric depth back the way that they use yo be!
Helpful Report
Posted 1 year ago
This was my last visit to Hobby Lobby! I'll shop stores where friendly helpful professionals work in the future. I have been shopping there every few months to buy artificial flowers to change out for my mother's vase at the cemetery. I bought $65 worth of flowers today and when I got to the register, the woman stopped, asked another man in a separate line to come get in front of me??? She told him he'd been in that line longer. Ok. Just dumb since I was obviously in front of him in my line. No big deal. But what was a big deal was that I asked for several extra plastic bags. I explained that the funeral director had taught me that the flowers stay in the vase at the headstone better if you wrap them in plastic bags with rubber bands around them. They don't blow away with wind or rain. The cashier said how many? I said 4-5, please. She said I'll have to ask... so she asks another woman standing around talking to yet a third woman. The second woman said: how many do you want? The second woman turned to the third woman and asked her if she could give me extra plastic bags. The third woman said no. She explained that the company would not allow it. I bought 7 pieces of flowers and gift wrap and was given 2 bags. Lady 3 said Hobby Lobby won't even let their employees take extra paper at the desk. I looked at them all for what it seemed: dumb, dumber and dumbest! I left as two pieces of paper blew to the floor as the door automatically opened. I suggest shopping at WalMart and/ or Harris Teeter, both places that happily gave me an extra handful of plastic bags. There are good people working in good companies. Hobby Lobby is NOT one of them!
Helpful Report
Posted 1 year ago
Bought an item from hobby lobby about a month and a half ago for my husband it was the leather pair of moccasins that you can custom make yourself I grabbed the wrong size and didn't realize it. Brought it back to the store to exchange it for a smaller size and come to find out they discontinued the product so I told the lady that was standing up front doing absolutely nothing besides walking back and forth and she told me to stand in line and either the first or second lane both lines were long and ended up standing there about 20 minutes before I even got waited on. Explain to the cashier that I went to find a smaller pair and they did not have any also spoke to workers that was one aisle overstocking the shelf she pulled it up on her little computer tablet. Come to find out they just continued the item I explained that to the cashier when I got to the front the cashier called the manager over and the manager told them just to do a store credit so is the cashier was getting ready to do the store credit he walks back over and says oh also take 75% off of that so the item that I purchased for $35.99 not including tax just got knocked down 75% off so the cashier tells me that they were going to put it on a card for store credit then turns around and tells me that she can't do a store credit because it's not that much my refund for I don't that I paid $35.99 plus tax for I got back $9 and 50 cents does anybody see how that's fair? Is that my problem that it was discontinued they couldn't even find it in their system my husband called corporate corporate pulled it up corporate scene that it was $35.99 corporate also said that for something like that they will give you the lowest price they were selling them for before it was discontinued in corporate said that was $35.99 so corporate had called the store and for them being so religious and for being a religious company they lie because they told corporate that it came up in the system as 75% off when we were standing right there and they said they could not find it in their system but corporate could and corporate seen that it was $35.99 very disappointed with hobby lobbying being that I shop there a lot goodbye hobby lobby hello Michaels
Hobby Lobby 1 star review on 29th July 2024 Hobby Lobby 1 star review on 29th July 2024 Hobby Lobby 1 star review on 29th July 2024
Helpful Report
Posted 1 year ago
Applied for a job. Had all the qualifications and good references but the interview even admitted they weren't going to check references. Hoping they would, I wanted to give an updated phone number. The ONLY employees they hired are Black and White. Racist fake "Christian" company. Had they hired me, I would've also been a customer but refusing to hire employees who know crafts, they lost out on a lot of other potential customers too.
Helpful Report
Posted 1 year ago
Not enough cashiers.. Waiting in 2 different lines because of pricing check.. a man cashier takes the person behind me and then states the person in front of you is almost done.. which they were not... was that suppose to make me feel better? What happened to next in line... Disappointing to say the least and the side comment didn't help matters....
Helpful Report
Posted 1 year ago
Webster hobby lobby fabric department especially, the worst customer service ever. Always rude, will not help and proud to say they will not help with anything.most cashiers are rude and miserable.
Helpful Report
Posted 1 year ago
Please don’t ever buy the diamond art work kit because I bought one and it was missing colors and so I got another one and it was also missing colors and so that is going back for a full refund along with the 3rd one I bought because I’m afraid is not going to be all there either/gave up 😡
Helpful Report
Posted 1 year ago
What has happened to my favorite craft place? Full of useless kitchen items. I haven't shopped here in several months. I was really disappointed to see what this store has become
Helpful Report
Posted 1 year ago
I went to Hobby lobby for my custom framing. Alexa at Fruitville pike, Lancaster store did my frames. She is the BEST! She is knowledgeable, talented, listen to customers. Very precise & very pleasant. 5/5 star rating. Thanks.
Helpful Report
Posted 1 year ago
Had to return one item, and I had to stand in a long checkout line to do the return. A Employee was just walking around the front doing nothing.
Helpful Report
Posted 1 year ago
I went today with 4 framing projects, all requiring special attention! The person that deserves GREAT praise and Thank You is Isaac Zabalza-Valenzuela! He works at hobby lobby on the west side of ABQ, store #70! He is charming, incredibly GOOD at his job, pays attention to every detail, has great suggestions, listens to your needs and questions and answers them with his knowledge! He is an AMAZING asset to the framing department and will definitely look forward for his help in the next venture of framing projects! BRAVO to Hobby Lobby for a GREAT asset to your company! Ive attached 2 of the 4 pictures (still wrapped in store plastic), other 2 were personal friend pictures. Michelle
Hobby Lobby 5 star review on 3rd July 2024 Hobby Lobby 5 star review on 3rd July 2024
Helpful Report
Posted 1 year ago
I went thru checkout and when I looked at my receipt on the way to car I noticed I had been overcharged a little over $20. I went back in and yes she had charged me 19.99 each for two 1.99 items. So now I have to wait again in a long line to get my refund. I no people make mistakes but now I am the one that has to wait in a long line again because only one register does refunds. Well guess what lady in front of me has a no receipt refund. So they have to call manager. Well she took 15 minutes to get there after I had already been in line 10 minutes. Then the manager apologies to the lady that had no receipt. The whole point is I did not make the mistake so it should have been taken care of without me going back thru a long line. Customer service is supposed to be number one.
Helpful Report
Posted 1 year ago
We just got a new Store in Middlesboro KY was do excited for it But there are 2 managers there that should not be in this type of work. One is a man I only know his name as Aaron cause I saw it on his name tag. Very rude not only to customers but the way he talks to the other employees. I was in a isle next to him and he was talking to a young man in the most hateful manner whe I walked around he shut up and acted so nice like nothing was happening but the look on the young mans face broke my heart. That's so wrong. And then a lady who apparently is also a manager when i ask for help finding something she just more or less ignored me and I ask again and she said she would find someone to help me but never returned. Then when I did check out both of these managers were up front just laughing having a good time. I won't go back there I will go to Morristown tho it is a drive for me. Poor attitudes in this store will ruin its business and most have been going to Tennessee before this one came so better change the attitudes.
Helpful Report
Posted 1 year ago
I didn't have a bad experience at all. I love(d) my store when it was a CRAFT store. Why are you turning it into a homegoods store with all the cheap China imports? Bedsheets and dishes and all the same junk you can buy at HomeGoods right next door. Looks like the yarn selection is shrinking, too.
Helpful Report
Posted 1 year ago
I went to pick up a custom frame picture at your Madison, MS store 6/26/24. I walked by a sales person in the framing department she wasn't friendly at all; never looked at me and never spoke. She is in full view of the framing desk and saw me standing there. I range the bell and she kept rearranging something on a shelf. About 2-3 minutes an employee from the arts & craft section asked if I was waited on yet and did I ring the bell. She paged out that customer needed help in framing and the employee that ignored me still ignored her page. NOT a friendly store.
Helpful Report
Posted 1 year ago
15 days to recieve an online order. I get no response the service department after 3 emails. Never again.
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Posted 1 year ago
Hobby Lobby is rated 2.1 based on 468 reviews