Hobby Lobby Reviews

2.0 Rating 342 Reviews
21 %
of reviewers recommend Hobby Lobby
2.0
Based on 342 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 35%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.1 out of 5

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Hobby Lobby 5 star review on 9th July 2022
Fahti H.
Hobby Lobby 5 star review on 9th July 2022
Fahti H.
Hobby Lobby 1 star review on 12th February 2022
Camping Hints And Tips
Hobby Lobby 1 star review on 3rd October 2021
Anonymous
Hobby Lobby 1 star review on 26th May 2021
Chelsa Moore
Hobby Lobby 1 star review on 26th May 2021
Chelsa Moore
Hobby Lobby 1 star review on 26th May 2021
Chelsa Moore
16
Anonymous
Anonymous  // 01/01/2019
Albany Oregon store would not open the door into the mall making everybody walk in the rain what is with this you lose in business You people are running a business you need a smart up
Helpful Report
Posted 2 months ago
I bought a small glass cube and didn't notice that one corner was badly chipped. I was in a hurry to make a gift for a friend and quickly etched it only to notice the chip. I understand since it was etched H.L. may not accept the return but the manager (I'm assuming she was the manager) in the Attleboro, MA store said they couldn't accept it because it was etched but didn't answer me when I asked, would you re-sell it if I just returned it damaged? If the store is returning to the manufacture because of the damage, would the etching really be an issue? Anyway, I rarely shop at H.L. I prefer Michael's and really miss AC Moore.
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Posted 2 years ago
I visited the Hawthorne, Ca store and I feel this store has serious racist undertones, which seems out of character since it is a store that actually represents Christ, with gospel music always playing! The people are aerogant and unfriendly, they seem as if you're distrubing them when you ask for help, they are rude and just plan old cold, totally opposite of what Christ represents. I hope someone else opens a store with a similar idea but better atmosphere, somewhere that I feel good spending my money in. These people do not represent God in any way except all the merchandise they have.
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Posted 2 years ago
people at the 800 # for customer service are useless. I was having an issue placing an online order on their site as it kept saying there is a problem please check back later. Two hours later same thing and no help from them. I purchased elsewhere
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Posted 2 years ago
I ordered 4 yards of fabric to make curtains…I received one piece that was just over 3 yards, and a second piece that was just over 1 yard. I sent and email to customer service and got “sorry, we understand the importance of getting one continuous piece. Here’s a return label if you want to return it.” Poorest customer service…apparently retuning it to a store not an option? Making it right not an option? To mail it back is a hassle…buy something to ship it in, pack it, drive to PO…hardly worth it for a $20.00 purchase….
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Posted 2 years ago
High prices except when on sale. Website ordering is a joke,, they advertise free shipping in their banner,, then later in small print it tells you it is actually free only with $59 purchase. Website is hard to navigate. I used to stop by every week,, but since stopping their 40% coupons, I rarely go there, instead use Michael's or other online stores.
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Posted 2 years ago
Every time I pick out a project using Honey Bee yarn you discontinue it in the middle of my project. Very aggravating.
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Posted 2 years ago
You would think that Hobby Lobby would get with the program and install bar code scanners. I feel so bad for the employees having to try and remember what’s on sale each week and having to group items trying to make ringing up items easier. It never fails that I get overcharged for sale items every EVERY time I shop there. Now that you’ve gotten rid of coupons and insist on the dinosaur cashier ways I’m taking my business elsewhere. Care more about your employees and customers for a change!
Helpful Report
Posted 2 years ago
I have been a florist for 25 years and I am in possession of a TAX ID number issued by the state of Indiana. I picked up a satin wedding pillow and was told that the document could not be used and that it was necessary to fill out one of theirs...fine, it was the same document I've filled out many times before in many different retail stores. I agreed to fill one out expecting to return for other items in the future but was told I was not allowed to fill out theirs and I had to come up with one of my own!!! REALLY??? These are the documents retail stores give to tax exempt customers to obtain a card for future use. They acted as though these 'copies' cost them money! Despite my tax exempt status, I was charged the sales tax. I will NOT be returning to do future business.
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Posted 2 years ago
Very expensive. Long lines. Employees can't answer questions. Got rid of 40 percent coupon. Back to Michael's.
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Posted 2 years ago
Items are great, customer service not so great! Saw a shelf that had broken part and asked if I could get a discount, the lady said no cause they can just fix it there themselves but then never even offered to have it fixed and made me pay full price for a broken item.
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Posted 2 years ago
Cashier rang up an item and said is that it? As I was still unloading the cart, I let that go. I bought 3 clocks, a mirror, and home decor. She did not wrap any of the items!! She had the packing paper right there on the counter. I also had to ask her to put items in a bag! She was too busy chatting with 2 other cashiers and ready to go. There was also a woman and her adult son behind me in line- with no masks on in Minnesota! No more coupons emailed to me is also disappointing.
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Posted 2 years ago
Hard bummer that Hobby Lobby no longer does the weekly 40% off coupon. That was the main reason I always chose Hobby Lobby over the other craft stores.
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Posted 2 years ago
Hobby lobby states that they took their 40% coupon away so that they can have prices on other items be more reasonable but the past two times i have been there the items i have wanted to purchase were not on sale and were full price with no discounts. I looked on amazon and can get those same items for at least $7 cheaper, and that adds up when you are wanting several of that item. I unfortunatley walked out both times without purchasing anything and i guess im going to have to shop at amazon now for my craft supplies because without some sort of coupon or discount the prices are just way too high compared to many online websites. The discounts at least make it seem a little more reasonably priced and i can justify that kind of spending in my mind. I love hobby lobby and used to go there all the time but i just cant see doing it when the prices are significantly higher than i would have to pay to shop elsewhere...plus have it shipped to my house for free. It is really disappointing.
Helpful Report
Posted 2 years ago
This is only for the S Lamar, Austin, TX location. I first called to ask if they had a certain size of a sketchbook I had bought in a smaller size before. The woman in the art department on the phone was so abrupt and clearly showed that she had no interest in helping me. I asked if they had the size they usually have and she said no, and that's all. I could tell she was lying, so I went to the store and found what I was looking for, no thanks to her. After finding what I wanted, I needed help in finding something else that I thought the framing department would be able to assist me with. I walked past the door where the employee was working in the back. I stood at the counter waiting, until I realized he wasn't going to come out and help me. So I went over and asked him for help. He huffed, like actually huffed, and said, "no, we don't have that." And I asked if he had anything similar or something he thought might work as well, and said, "nope." It's hobby lobby, of course you have SOMETHING. Anyway, I was frustrated with the two laziest employees at Hobby Lobby today because usually I love that place. The only reason I gave it 2 stars and not 1 is for that reason, and also because of the nice cashier woman at the front. P.S. I'm not a Karen, nor one in the making. I'm a Gen Z artist who loves happy people and colorful things. It's just frustrating when grumpy people make something that could be so simple, difficult.
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Posted 2 years ago
My Two Sons Were Looking Forward To By Two Items And When We Got To The Cash Register They Said They Were No Longer Doing Coupons.I Am Very Disappointed With Their Service Because They Were I Bit Rude. This Was The One On Hobby Lobby, Northlake Boulevard, Lake Park, FL
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Posted 2 years ago
The wedding invitation templates are not user friendly. Even with selecting the correct invitation, the print did not line up like it was supposed to. The rsvp’s were worse. Ending up winging it. Took way too much time.
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Posted 3 years ago
December 22, 2020. My experience at Hobby Lobby in Gastonia, NC was not a very pleasant one. The discount signs they have placed in different areas of the store can be misleading at times. When I attempted to question the cashier about a particular item that I thought was on sale, she brushed me off as if I didn't matter. So, I spoke with an associate at the door and she explained to me about the discount signs. Signs are randomly placed throughout the store. This does not mean where they are placed, those items are on sale. You really must read the fine print. I accepted her explanation and thanked her. She responded by saying, "Have a good day hon." Emphasis was put on the word hon and spoken in a sarcastic manner. This was an unnecessary and unprofessional way to address a customer! I had not been rude to her and expected the same treatment. As a consumer, I have a right to ask a question about discount advertisements. I will not be returning to Hobby Lobby in Gastonia. Instead, I will shop at Michaels. They have great sales and respectful employees.
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Posted 3 years ago
Customer service was ruined by cashier, Aliyah C. She never acknowledged my presence. No greeting, no thank u. However, the person behind me got the customer service that I expected. She was not a minority. Overland park store, kansas, 119th metcalf
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Posted 3 years ago
I am currently standing in line at store #73 where I have in line for almost 20 minutes.. There were only 2 check out persons available.. Of course there were lots of employees milling around restocking their showcases.. This is my last time at this particular location.
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Posted 3 years ago
Hobby Lobby is rated 2.0 based on 342 reviews