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Hobby Lobby Reviews

2.1 Rating 438 Reviews
22 %
of reviewers recommend Hobby Lobby
2.1
Based on 438 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
I think sometimes it’s misleading to have floral stems on sale and not other flowering stems. Why not lessen the confusion and make them all on sale or not…….. seems misleading
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Posted 1 month ago
I asked many staff (6) where I could locate an item I was sent mant locations, 1 staff was a manager he sent me to the other side of the store & told me there were people over there that could help me. The 6th person finally took the time to TAKE ME to the item. Staff need more training on customer assistance, not telling people they don't know or sending people on a wild goose hunt. Shame on your management team for not knowing store merchandise.
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Posted 2 months ago
Every time I go to hobby lobby, there lines are extremely long. Usually only have 1register open.Its extremely frustrating.
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Posted 5 months ago
I am a hobby lobby shopper. I used to love hobby lobby and word go any time I needs a cool gift. Lately I cant stand the store. You don't have any metal signs with the great sayings. To me it looks like a different store. Nothing good. Also hobby lobby always had something 50%off. Now Nothings 50% ONLY 40%. NOW Hobby lobby like just like every other store and I liked it when it had different things. Unique things . Fun stuff and fun gift ideas now nothing. Whoever is the store buyer has the say of what is trending they are off.
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Posted 6 months ago
Please don’t ever buy the diamond art work kit because I bought one and it was missing colors and so I got another one and it was also missing colors and so that is going back for a full refund along with the 3rd one I bought because I’m afraid is not going to be all there either/gave up 😡
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Posted 9 months ago
Had to return one item, and I had to stand in a long checkout line to do the return. A Employee was just walking around the front doing nothing.
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Posted 9 months ago
I didn't have a bad experience at all. I love(d) my store when it was a CRAFT store. Why are you turning it into a homegoods store with all the cheap China imports? Bedsheets and dishes and all the same junk you can buy at HomeGoods right next door. Looks like the yarn selection is shrinking, too.
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Posted 10 months ago
Your store says 50% off on items. Although if they say the word "gift" on the tag they are FULL PRICE. When you get to register they tell you that the item isn't 50% off due to this word gift. Not fair. Move the non sale items somewhere else. This is all new to me. I just said I don't want if full price. Management need to change this. Wonder how many people know this is going on?
Hobby Lobby 2 star review on 22nd May 2024
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Posted 11 months ago
What is going on at Hobby Lobby?! I have shopped at Hobby Lobby since I bought my first house in the late 80’s. For years I have had Hobby Lobby in my monthly budget - food, gas, clothes, utilities, HOBBY LOBBY! Today I went in there to find a gift for a friend’s birthday, and what a change! I had to hunt and hunt for anything good, it was so full of junk! All that kitchen stuff - I would go to a kitchen store if I wanted that! It looks like the inside of a Bed, Bath and Beyond and there is a reason why that store went out of business. No one liked it! I guess everything has to end, and today my love affair with Hobby Lobby died a fast death. So sad.
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Posted 11 months ago
While I like the products and prices, I have a complaint about a particular employee at the store located in the Landmark Plaza in Alexandria VA. Deborah is a cashier and on several occasions I've seen her be rude and unhelpful to costumers. I recently noticed acts this way to non-Americans or those that speak another language other than English. If there were a convenient store, I would stop shopping at Hobby Lobby
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Posted 1 year ago
Disappointed in customer service and the manager during recent visit to purchase yarn on sale for 30% off ALL yarn. I asked a very sweet lady in that dept if a box set of yarn was included she said yes. The cashier called her and got confirmation, and said sorry, it was her mistake, but to let me have it because she had told me it was. but the cashier told her front end supervisor who yelled NO! It's not, then called the store director and told her, and was told NO its not. I walked out after telling the two up front to keep my basket full of stuff. I'll go to Michael's. I only gave more than 1 star for the sweet lady who works back in that department, who sadly will probably get the blame. I'd give zeros to the two girls up front and the manager who allowed this kind of customer service. I worked in public 40 years old school ways...keep customer happy so they will come back again. The signs hanging up says ALL YARN 30% off. No mention of any exclusions. My daughter was so angry about it, she almost took her $51 yarn purchase back for a refund. Guess Hobby Lobby Abilene can afford to lose customers. Very disappointing shopping trip after driving 25 miles to shop with granddaughter who loves to crochet. I called corporate and got an apology. That's all.
Hobby Lobby 2 star review on 22nd March 2024
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Posted 1 year ago
Albany Oregon store would not open the door into the mall making everybody walk in the rain what is with this you lose in business You people are running a business you need a smart up
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Posted 1 year ago
I bought a small glass cube and didn't notice that one corner was badly chipped. I was in a hurry to make a gift for a friend and quickly etched it only to notice the chip. I understand since it was etched H.L. may not accept the return but the manager (I'm assuming she was the manager) in the Attleboro, MA store said they couldn't accept it because it was etched but didn't answer me when I asked, would you re-sell it if I just returned it damaged? If the store is returning to the manufacture because of the damage, would the etching really be an issue? Anyway, I rarely shop at H.L. I prefer Michael's and really miss AC Moore.
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Posted 3 years ago
I visited the Hawthorne, Ca store and I feel this store has serious racist undertones, which seems out of character since it is a store that actually represents Christ, with gospel music always playing! The people are aerogant and unfriendly, they seem as if you're distrubing them when you ask for help, they are rude and just plan old cold, totally opposite of what Christ represents. I hope someone else opens a store with a similar idea but better atmosphere, somewhere that I feel good spending my money in. These people do not represent God in any way except all the merchandise they have.
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Posted 3 years ago
people at the 800 # for customer service are useless. I was having an issue placing an online order on their site as it kept saying there is a problem please check back later. Two hours later same thing and no help from them. I purchased elsewhere
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Posted 3 years ago
I ordered 4 yards of fabric to make curtains…I received one piece that was just over 3 yards, and a second piece that was just over 1 yard. I sent and email to customer service and got “sorry, we understand the importance of getting one continuous piece. Here’s a return label if you want to return it.” Poorest customer service…apparently retuning it to a store not an option? Making it right not an option? To mail it back is a hassle…buy something to ship it in, pack it, drive to PO…hardly worth it for a $20.00 purchase….
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Posted 3 years ago
High prices except when on sale. Website ordering is a joke,, they advertise free shipping in their banner,, then later in small print it tells you it is actually free only with $59 purchase. Website is hard to navigate. I used to stop by every week,, but since stopping their 40% coupons, I rarely go there, instead use Michael's or other online stores.
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Posted 3 years ago
Every time I pick out a project using Honey Bee yarn you discontinue it in the middle of my project. Very aggravating.
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Posted 3 years ago
You would think that Hobby Lobby would get with the program and install bar code scanners. I feel so bad for the employees having to try and remember what’s on sale each week and having to group items trying to make ringing up items easier. It never fails that I get overcharged for sale items every EVERY time I shop there. Now that you’ve gotten rid of coupons and insist on the dinosaur cashier ways I’m taking my business elsewhere. Care more about your employees and customers for a change!
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Posted 3 years ago
I have been a florist for 25 years and I am in possession of a TAX ID number issued by the state of Indiana. I picked up a satin wedding pillow and was told that the document could not be used and that it was necessary to fill out one of theirs...fine, it was the same document I've filled out many times before in many different retail stores. I agreed to fill one out expecting to return for other items in the future but was told I was not allowed to fill out theirs and I had to come up with one of my own!!! REALLY??? These are the documents retail stores give to tax exempt customers to obtain a card for future use. They acted as though these 'copies' cost them money! Despite my tax exempt status, I was charged the sales tax. I will NOT be returning to do future business.
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Posted 3 years ago
Hobby Lobby is rated 2.1 based on 438 reviews