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Hobby Lobby Reviews

2.1 Rating 453 Reviews
23 %
of reviewers recommend Hobby Lobby
2.1
Based on 453 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
Went in today, 6/13/25, and a lot of the shelves were empty- like aisles and aisles. And there was Halloween and Christmas being put out! It’s only June!! And there were only 2 registers open and the lines were ridiculous. There should be summer items available and maybe put self checkouts in, since there was no cashiers.
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Posted 2 weeks ago
Went to get a leather dye and of the dozens of colors they had only three...completely wasted trip
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Posted 1 month ago
NEVER order online from them. They make returns not worth effort of cost. You have to fill out forms and mail it back yourself at your cost. The size of the box makes it ridiculously expensive as you CANNOT return to the store. Complete rip off. I will never buy anything from them again.
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Posted 1 month ago
I went to buy chain from the fabric section. The kind of chain that you buy by the yard. I like to make chain belts with them. So I like to measure it around my waist, so I can get a feel of how much I need and how it will lay. There were two ladies working the table. One was an older woman named Tracy and the other one I assume was training. The spool still had plastic wrap around it. So I asked one of the workers if I could take the plastic off so I could measure how much I needed. She told me “no” that you have to buy the entire spool. I tried to explain to her that you purchase it by the yard. She went to up to the woman name Tracy, and was told that you indeed buy it by the yard. They took the spool away from and gave me a tape measurer. Tracy then turned to her coworker and said “no one buys this stuff, it’s nasty stuff”. I asked if I could please have the spool back, because I like to measure it around my waist. Tracy then rudely said to me “What you don’t know how to use a tape measurer”? I explained my reasons, and then she gave it back to me, but made a show of being annoyed.
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Posted 1 month ago
Bought 2 exact pictures, (wall art), but when I got home discovered one was protected and enclosed in glass while the other one wasn’t. I immediately drove back to the store and talked to an employee named missy. Explained the situation and she’s examining the picture not enclosed like it’s the Mona Lisa when she clearly sees it’s not enclosed in glass like the other one. She then said there’s dog hair on it (I don’t own a dog) and I’m not really sure why she even said that, maybe implying I’ve already used it and now want to return it. I pointed out my receipt in her hand shoes I bought it today at 1:00 and it’s now 2:15. I asked her if I had to stand in the long return/exchange line and she stated to get another one and she would do an even exchange. Unfortunately the pictures were all gone and when I came back and told her she said well you’re just going to have to get in line to return it and walked off. I would not write this review if she would have simply said I apologize for the inconvenience of having to return this. After I returned it I spoke to the store who apologized profusely.
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Posted 1 month ago
Will not shop at Hobby lobby there against gays and lesbians!
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Posted 1 month ago
I guess you cant shop on truck day .boxes blocked some displays and part of aisles. My 87 year old mother was looking at fabric trying to decide while a employee stood and close by staring and sighing impatiently. I said i guess we arent suppose to shop on thursdays and she said WELL IT IS TRUCK day! With that attitude maybe you should close on truck day. My mother prefers shopping in stores instead of online and looks forward to me taking her shopping. If we have to switch to online it wont be hobby lobby.
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Posted 2 months ago
Went in to Hobby Lobby to get my Baking supplies as I always do, only to get whispered about by a so called manager! She does it very often with numerous people. Very poor customer service!!! I will be taking my business elsewhere!
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Posted 2 months ago
I went to the hobby lobby in jackson, michigan today early. I went looking for some beads. To make some outdoor decorations. The sign over the decoration set fifty percent off. I purchase four containers of beads, believing that they were fifty percent off. When I checked my receipt, I realized that they had charged me full price. I went back into the store and showed that to him. And they said well the yellow tag good to is already marked off its says it at the very bottom of the fifty percent off sign i said, well, that's pretty sneaky, isn't it? And the lady behind the desk said, why yes, it is. So apparently the yellow tag means it's already been marked down. All of them had yellow tags, but the 50% sign was right above them..
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Posted 2 months ago
I’ve been a customer of Hobby Lobby for years and have always loved the seasonal decorations. Recently, I’ve noticed their stock has completely changed and NOT for the good. Tons of plastic dishes, toys, and just junk. I’m super disappointed- please change your buyers and start stocking quality merchandise!!
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Posted 2 months ago
The last few times I have shopped at Hobby Lobby they have been undergoing changes. Changes are complete and now Hobby Lobby is just another dollar store. The quality unique items I used to see are long gone. What a disappointment! Unless I’m shopping for a kids birthday party, I won’t go back.
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Posted 3 months ago
Order shipped to billing address. Customer rep argued with me. Have proof they sent to wrong address. They finally refunded me, but would not refund shipping cost. Won't shop from Hobby Lobby ever again.
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Posted 3 months ago
Bought a mini singer sewing machine that was absolute trash . Hobby Lobby in Springfield Pa would not let me return because a piece of cardboard was not in the box! I am a crocheter and bought a lot of yarn from them but, I will not be purchasing anything else from them ever again!!!
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Posted 3 months ago
Bought a mini singer sewing machine that was absolute trash . Hobby Lobby in Springfield Pa would not let me return because a piece of cardboard was not in the box! I am a crocheter and bought a lot of yarn from them but, I will not be purchasing anything else from them ever again!!!
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Posted 3 months ago
I was at the Fairview Heights location, and Jocelyn was so rude and unprofessional the whole entire time. Chomping on her gum.
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Posted 4 months ago
I spend a hour or more every time in the line unacceptable
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Posted 5 months ago
I ordered a Alaskan Hauler kit online they sent me a California Hauler which is not even available on their site. They stand behind the caption saying product can differ, which means they can send anything they want and they will not work with you for a return. I will never shop at Hobby Lobby, I hate bait and switching companies like this, I will not miss them when they go under.
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Posted 5 months ago
The employees have ABSOLUTELY ZERO sense of urgency. I'm always waiting 20min+ in the line every time I have to go. I absolutely hate having to visit this Frisco location.
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Posted 5 months ago
I ordered 2 bird feeder protection domes. 1st of all the shipping cost was as much as the price of the domes. 2nd, the domes are cheap pieces of plastic. 3rd, the hardware doesn’t fit the Shepards hook the feeders are hanging on. 4th, the cheap plastic and the small light weight hardware would not hold up to the weight of the feeder. 5th, the refund policy is a joke. I was told by customer service that I can take this hunk of junk to the local Hobby Lobby for store credit and not for the money I paid or I ship it back at my expense and only get credit for the one I didn’t open. I have spent a lot of money down through the years at Hobby Lobby but will never ever spend another penny there again. I wish there was a zero star rating I could give.
Hobby Lobby 1 star review on 17th January 2025
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Posted 5 months ago
I’m writing to you to let you know I have unsubscribe from your ads and will no longer shop at Hobby Lobby. After you donated huge amounts to Trump I realized you don’t represent my values but, rather your bank account. You don’t stand for democracy and are in favor of Trumps oligarchy cabinet! You are an embarrassment to Christ when you support these actions. I too am against abortion but, letting women die in parking lots is not Christian. You don’t represent the teachings of God at all. I think you need to read the Bible once again and align yourself to what Jesus says. My hope is that others follow suit. Michael will get my future business.
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Posted 5 months ago
Hobby Lobby is rated 2.1 based on 453 reviews