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Hobby Lobby Reviews

2.1 Rating 468 Reviews
24 %
of reviewers recommend Hobby Lobby
2.1
Based on 468 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
The last few times we've been in, including last night, August 12, 2025. store #527, We were 9 th in line. One cashier, with another employee standing looking at the line. We stood there 20 plus minutes with no movement. We finally put our item down and left.
Helpful Report
Posted 2 weeks ago
I went to Hobby lobby in Medina and there were two cashiers, and everyone was in one line so I went to the other cashier that had no one in line. She told me that she was pulling people from the one line that I’ve been waiting after I left and said OK, she proceeded to allow other people to cut the line so she was choosing who she checked out and allowing those people in the one line to wait even longer.
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Posted 4 weeks ago
Horrible company! I ordered and paid for delivery and its been over 2 wks and still in transit! Where the hell is this coming from China! Never ordering again! Hard pass!
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Posted 1 month ago
I am an artist who has multiple mats cut weekly. The past few times I have gone to Hobby Lobby I have had to wait over 2 weeks to get the mats I have ordered. They tell me that they have to put out merchandise from the truck. I was very disappointed with their customer service. I retrieved my paintings and Michael's was able to cut them that day. I won't be back to the framing shop at Hobby Lobby in Johnson City, TN
Helpful Report
Posted 1 month ago
1. Poor communication by first framing employee when taking order, resulting in mistake with final product. 2. Rudeness from second employee when brought to their attention and requested to repair. 3. Overpricing and hidden fees with framing. I will never use Hobby Lobby framing again. I will use a boutique framing service in my city known for excellent work and reasonable price.
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Posted 1 month ago
Went in today, 6/13/25, and a lot of the shelves were empty- like aisles and aisles. And there was Halloween and Christmas being put out! It’s only June!! And there were only 2 registers open and the lines were ridiculous. There should be summer items available and maybe put self checkouts in, since there was no cashiers.
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Posted 2 months ago
Went to get a leather dye and of the dozens of colors they had only three...completely wasted trip
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Posted 3 months ago
NEVER order online from them. They make returns not worth effort of cost. You have to fill out forms and mail it back yourself at your cost. The size of the box makes it ridiculously expensive as you CANNOT return to the store. Complete rip off. I will never buy anything from them again.
Helpful Report
Posted 3 months ago
I went to buy chain from the fabric section. The kind of chain that you buy by the yard. I like to make chain belts with them. So I like to measure it around my waist, so I can get a feel of how much I need and how it will lay. There were two ladies working the table. One was an older woman named Tracy and the other one I assume was training. The spool still had plastic wrap around it. So I asked one of the workers if I could take the plastic off so I could measure how much I needed. She told me “no” that you have to buy the entire spool. I tried to explain to her that you purchase it by the yard. She went to up to the woman name Tracy, and was told that you indeed buy it by the yard. They took the spool away from and gave me a tape measurer. Tracy then turned to her coworker and said “no one buys this stuff, it’s nasty stuff”. I asked if I could please have the spool back, because I like to measure it around my waist. Tracy then rudely said to me “What you don’t know how to use a tape measurer”? I explained my reasons, and then she gave it back to me, but made a show of being annoyed.
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Posted 3 months ago
Bought 2 exact pictures, (wall art), but when I got home discovered one was protected and enclosed in glass while the other one wasn’t. I immediately drove back to the store and talked to an employee named missy. Explained the situation and she’s examining the picture not enclosed like it’s the Mona Lisa when she clearly sees it’s not enclosed in glass like the other one. She then said there’s dog hair on it (I don’t own a dog) and I’m not really sure why she even said that, maybe implying I’ve already used it and now want to return it. I pointed out my receipt in her hand shoes I bought it today at 1:00 and it’s now 2:15. I asked her if I had to stand in the long return/exchange line and she stated to get another one and she would do an even exchange. Unfortunately the pictures were all gone and when I came back and told her she said well you’re just going to have to get in line to return it and walked off. I would not write this review if she would have simply said I apologize for the inconvenience of having to return this. After I returned it I spoke to the store who apologized profusely.
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Posted 3 months ago
Will not shop at Hobby lobby there against gays and lesbians!
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Posted 3 months ago
I guess you cant shop on truck day .boxes blocked some displays and part of aisles. My 87 year old mother was looking at fabric trying to decide while a employee stood and close by staring and sighing impatiently. I said i guess we arent suppose to shop on thursdays and she said WELL IT IS TRUCK day! With that attitude maybe you should close on truck day. My mother prefers shopping in stores instead of online and looks forward to me taking her shopping. If we have to switch to online it wont be hobby lobby.
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Posted 4 months ago
Went in to Hobby Lobby to get my Baking supplies as I always do, only to get whispered about by a so called manager! She does it very often with numerous people. Very poor customer service!!! I will be taking my business elsewhere!
Helpful Report
Posted 4 months ago
I went to the hobby lobby in jackson, michigan today early. I went looking for some beads. To make some outdoor decorations. The sign over the decoration set fifty percent off. I purchase four containers of beads, believing that they were fifty percent off. When I checked my receipt, I realized that they had charged me full price. I went back into the store and showed that to him. And they said well the yellow tag good to is already marked off its says it at the very bottom of the fifty percent off sign i said, well, that's pretty sneaky, isn't it? And the lady behind the desk said, why yes, it is. So apparently the yellow tag means it's already been marked down. All of them had yellow tags, but the 50% sign was right above them..
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Posted 4 months ago
I’ve been a customer of Hobby Lobby for years and have always loved the seasonal decorations. Recently, I’ve noticed their stock has completely changed and NOT for the good. Tons of plastic dishes, toys, and just junk. I’m super disappointed- please change your buyers and start stocking quality merchandise!!
Helpful Report
Posted 4 months ago
The last few times I have shopped at Hobby Lobby they have been undergoing changes. Changes are complete and now Hobby Lobby is just another dollar store. The quality unique items I used to see are long gone. What a disappointment! Unless I’m shopping for a kids birthday party, I won’t go back.
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Posted 5 months ago
Order shipped to billing address. Customer rep argued with me. Have proof they sent to wrong address. They finally refunded me, but would not refund shipping cost. Won't shop from Hobby Lobby ever again.
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Posted 5 months ago
Bought a mini singer sewing machine that was absolute trash . Hobby Lobby in Springfield Pa would not let me return because a piece of cardboard was not in the box! I am a crocheter and bought a lot of yarn from them but, I will not be purchasing anything else from them ever again!!!
Helpful Report
Posted 5 months ago
Bought a mini singer sewing machine that was absolute trash . Hobby Lobby in Springfield Pa would not let me return because a piece of cardboard was not in the box! I am a crocheter and bought a lot of yarn from them but, I will not be purchasing anything else from them ever again!!!
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Posted 5 months ago
I was at the Fairview Heights location, and Jocelyn was so rude and unprofessional the whole entire time. Chomping on her gum.
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Posted 6 months ago
Hobby Lobby is rated 2.1 based on 468 reviews