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Hobby Lobby Reviews

2.2 Rating 528 Reviews
25 %
of reviewers recommend Hobby Lobby
2.2
Based on 528 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
Great prices wonderful choices. For the love of goodness hire more staff to work the check out counter. People have 30 items vs those that have 2. Every single time I’m here there’s always an issue with price on items that people dispute
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Posted 5 days ago
I went into the Saverna Park MD store to purchase one item. After I had retrieved my item I went to the register was standing there for a few minutes when the cashier slammed her sign and said this is my last customer. You need to move. Okay..... So I moved to Josiah's register. The woman in front of me had a few items and paid cash. It Seemed to annoy him. He rang up my one item, told me my total. Nothing else. Just stared fwd. No thanks, no have a nice day... so i said you're welcome. He says just doing my job. I said , well , you could try a little harder. And left.
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Posted 2 weeks ago
If I could give them no stars I would. Placed a sizable order and one of the packages of cut glass was broken open and all over the box and coming out the corners. I got approx 1/2 of the package after gathering up what I could. Sent an email and they wanted so much information it was stupid They had the invoice number and I told them the exact package that was broke open. Will never shop with them again. Other crafts stores had more integrity
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Posted 2 months ago
Although items in store are nice, they do not have a tap to pay option. Which is why we have stopped shopping completely at the store or online. Twice I have made the mistake of bringing young children, who picked out beautiful gifts and were excited to buy them. Twice we had an equally excited cashier tell us we couldn't purchase anything because we didn't have card or cash. No one in my family wants to go to Hobby Lobby now. At least the staff was pleasant and cheerful for the whole experience.
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Posted 4 months ago
They sold us a damaged Christmas tree and wouldn’t let me exchange for a new one a few days before Christmas. They sent us home to call the manufacturer number instead. Poor customer service at its worst. Rude service
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Posted 4 months ago
I keep seeing the 2025 Christmas ads for this company, and all I can think is how sad. If I didn't know better I would think I was watching a Walmart ad showing the clueless, ugly stuff that they sell. This company is losing its way, they're becoming quite the joke...
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Posted 4 months ago
What happen to greeting customers and saying thank you for their business, I fined myself thanking them, for ringing me up? Somehow I don't think that is right. Plus today I had someone ring up my purchases, the whole time him was chewing gum with his mouth opened. I don't want to see that!! Bring back customer service!!!
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Posted 5 months ago
Went to Hobby Lobby to purchase a Christmas tree. Pulled card for tree and after further shopping went to checkout. Paid for purchases with my debit card and waited for tree to brought from stock. After at least 15 minutes was approached by an associate who informed me that the display tree was the only one that was available. This was AFTER I had already paid for the tree. Rather than go thru the hassle of picking another tree or having to go thru the process of getting refund. We agreed to take the display tree. Was not offered reduced price for display item or any apology for the mixup. Therefore I have decided to NEVER shop at Hobby Lobby again!!!!
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Posted 5 months ago
I went to check out and the cashier, didn't offer me a bag with my breakable items that weren't wrapped in tissue either. The items were left on the counter near her, I had to asked them to be wrapped. Have better customer service. No smile, no greetings, nothing She looked like she didn't even want to be there.
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Posted 5 months ago
The only thing that was bad was there women’s restroom on 10/21/25 it was so bad trash over flowing on the floors all toilets so nasty and the worst thing no soap! I told an employee and all she did was agree about how bad it was!!
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Posted 5 months ago
Lots of items but the slowest check out ever!! Thought Walmart was bad.. Nope they beat them
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Posted 5 months ago
Hobby lobby sells sub standard goods. I stopped shopping there a few years ago because of this, but I didn’t have another option. So I went in and bought a customized picture frame. I’m normally allowed to watch but this time I was told that it wouldn’t be ready for a couple of days. I said tomorrow? The assistant said .. that’s was fine. When I picked it up it was covered in plastic, I paid for it and took it home. I unwrapped it yesterday and the “ Pexi glass is warped, what happened to using glass? I can’t see the what was framed. Now I know I can go back and get it hopefully fixed. My problem is the inconvenience!!! I called corporate, there’s no courtesy compensation, no matter how much you have been put out. I don’t recommend Hobby Lobby .. Why should I?
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Posted 5 months ago
I ordered one of your item 1357391, which was supposed to be a Kenworth Conventional W-925. What I received instead was a White Freightliner #AMT1046/16. I also ordered your item 890558, which was supposed to be an Autocar DC-9964B dumpruck. What I received instead was a Tow Truck #AMT1133. The absolute wrong SKU stickers were on these models. Whoever picked these items paid no attention at all to what the AMT number was, or couldn't even read. I like what I received, but that being said, it was not what I ordered. Preposterous way to run a business. Companies like this rely on repeat business. If you continue to conduct business like this you will have no repeat business.
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Posted 6 months ago
The employees are rude the boss is rude don’t wast your time in a place
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Posted 6 months ago
Ordered online. My address is 606 Stauffer Ave but someone decided to send it to 606 Stauffer Street. Why ??? I wont order again online. Thank goodness the people on Stauffer St were nice enough to bring my order to me. Not everyone would take the time or effort to do this.
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Posted 6 months ago
Who ever decided to play Christmas ads in October should rope themselves.
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Posted 6 months ago
The art supplies at Hobby Lobby are absolutely worthless . There DecoColor paint pens are garbage. Your lucky if it will work 25% of the time before clogging up . Then if you use it afterwards it will come out in blobs, if it come out at all . Destroying your art work . You have been warned
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Posted 6 months ago
Accidentally left my brand new packaged croquet infant hat with frog eyeballs and 24 mo.old green sweat shirt and pants - also in bag- bought at Amazon. We went to hobby lobby to get what we needed to make his Halloween costume based on these items. We placed them on the fabric cutting table. This was 8:00 last night. Called store when realized they were missing. STORE POLICY - toss anything that is not hobby lobby merchandise. Night clerk confirmed he threw away my 2 new items. Beware- never leave anything behind at paramus ( corporate policy) hobby lobby- it will be thrown away. Anything - according to the store manager. They DO NOT have a lost and found.
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Posted 6 months ago
I love Hobby Lobby, but sadly, I had a very unpleasant experience. There was a horribly rude manager who was on a power trip, abusing her power, lying about prices, gossiping with other employees about customers, and secretly sending another employee to collect all items so we could not show proof of said price. It was such a distasteful experience, and I would highly recommend checking your employees' customer service, working ethics, and management before hiring or promoting them. She had little knowledge about the store she worked and managed in and yet was so haughty and rude. I sadly most likely will not be shopping here again because of this atrocious shopping experience. At the store on Grape Rd, Mishawaka, IN 46545.
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Posted 6 months ago
I order items from their online website. Where the sent me a order number and no tracking information. I later look up the items through hobby lobby where it says that the items were already delivered and had been sitting in the mail room for a week. Found that the item had been sitting outside of luxer secure lockers for about a week and had been opened and re-taped. I never received a tracking number and never received a confirmation that the item was delivered. In addition it came from amazon, which their delivery practices are very questionable.
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Posted 6 months ago
Hobby Lobby is rated 2.2 based on 528 reviews