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Hobby Lobby Reviews

2.2 Rating 485 Reviews
24 %
of reviewers recommend Hobby Lobby
2.2
Based on 485 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.4 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
I love Hobby Lobby, but sadly, I had a very unpleasant experience. There was a horribly rude manager who was on a power trip, abusing her power, lying about prices, gossiping with other employees about customers, and secretly sending another employee to collect all items so we could not show proof of said price. It was such a distasteful experience, and I would highly recommend checking your employees' customer service, working ethics, and management before hiring or promoting them. She had little knowledge about the store she worked and managed in and yet was so haughty and rude. I sadly most likely will not be shopping here again because of this atrocious shopping experience. At the store on Grape Rd, Mishawaka, IN 46545.
Helpful Report
Posted 20 hours ago
I order items from their online website. Where the sent me a order number and no tracking information. I later look up the items through hobby lobby where it says that the items were already delivered and had been sitting in the mail room for a week. Found that the item had been sitting outside of luxer secure lockers for about a week and had been opened and re-taped. I never received a tracking number and never received a confirmation that the item was delivered. In addition it came from amazon, which their delivery practices are very questionable.
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Posted 6 days ago
They do not refund online purchases to the original payment. Only store credit! Such BS. I checked the return policy before I bought stuff knowing I would be returning some of and it says with receipt you will receive a refund. That means money back not store credit Hobby Lobby! You are a horrible company. Total BS.
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Posted 1 week ago
Went to Canton Ohio Hobby Lobby today....I have always bought tons of floss here over the years since this store opened...I had over 100 regular floss.....which is usually what I purchase for projects...At the register, the cashier was confused about the floss...The manager and cashier spent over 20 minutes sorting thru the floss.....All the floss I get is regular floss, not special...I have always paid 0.51 per floss.....They spent all that time sorting thru floss that was all the same.......Apparently, the bands on the floss which give the codes all look alike....The cashier could not figure out the difference...neither could I....Never ran into this before....again, all the bands on each floss is the same....But, the manager was pointing out that on some, there are this tiny slight difference, etc....WHAT? So, another 10 minutes to sort and try and figure out the price....What is this??????? ALL THE FLOSS WAS THE SAME....but...now, the bands have this or that....You cannot see this.... so, I find out that most of my regular floss that I have been buying for years, is now $1.29 per floss...So, how is any customer suppose to figure out the price of floss???????!!!!!!!!!! Bait and switch here....I told the rude manager that I have never spent over 0.51 per floss before...She actually argued with me that $1.29 has always been the price...implying I am stupid....in fact, so stupid that I don't know the price I have paid for floss for years.....Really? I did not buy the floss...I can go online and pay less.....is Hobby Lobby now deciding that since Joann's has left here that they can balloon the prices? This is ridiculous.....I know so many people who buy regular floss...they are not going to buy it at Hob Lob.....shame on Hob lob.
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Posted 2 weeks ago
The company makes it difficult and costly to return damaged goods that were ordered online. I ordered an ornate picture frame, 36”x24”, not sold in their stores. It arrived well packed but the glass was cracked. Their return policy: Damaged goods cannot be returned to my local store, I must repackage and ship to their return center, I pay shipping and they will not refund the original shipping cost. So I am out $60 for shipping, have no picture frame, and endure major hassles.
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Posted 2 weeks ago
Although this establishment has a great selection of crafts that are fairly expensive and employees that are generally kind, behind the scenes the workers get treated very, very poorly. I had a relative work here who didn’t receive proper training, was thrown in without any idea what they were doing, treated unkindly by managers or other workers with more experience, and not given any days off work. They were also expected to stay overtime often when they were not available. Overall, it’s sad how the people who make Hobby Lobby function are treated so bad.
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Posted 3 weeks ago
The last few times we've been in, including last night, August 12, 2025. store #527, We were 9 th in line. One cashier, with another employee standing looking at the line. We stood there 20 plus minutes with no movement. We finally put our item down and left.
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Posted 2 months ago
I went to Hobby lobby in Medina and there were two cashiers, and everyone was in one line so I went to the other cashier that had no one in line. She told me that she was pulling people from the one line that I’ve been waiting after I left and said OK, she proceeded to allow other people to cut the line so she was choosing who she checked out and allowing those people in the one line to wait even longer.
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Posted 2 months ago
Horrible company! I ordered and paid for delivery and its been over 2 wks and still in transit! Where the hell is this coming from China! Never ordering again! Hard pass!
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Posted 3 months ago
I am an artist who has multiple mats cut weekly. The past few times I have gone to Hobby Lobby I have had to wait over 2 weeks to get the mats I have ordered. They tell me that they have to put out merchandise from the truck. I was very disappointed with their customer service. I retrieved my paintings and Michael's was able to cut them that day. I won't be back to the framing shop at Hobby Lobby in Johnson City, TN
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Posted 3 months ago
1. Poor communication by first framing employee when taking order, resulting in mistake with final product. 2. Rudeness from second employee when brought to their attention and requested to repair. 3. Overpricing and hidden fees with framing. I will never use Hobby Lobby framing again. I will use a boutique framing service in my city known for excellent work and reasonable price.
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Posted 3 months ago
Went in today, 6/13/25, and a lot of the shelves were empty- like aisles and aisles. And there was Halloween and Christmas being put out! It’s only June!! And there were only 2 registers open and the lines were ridiculous. There should be summer items available and maybe put self checkouts in, since there was no cashiers.
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Posted 4 months ago
Went to get a leather dye and of the dozens of colors they had only three...completely wasted trip
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Posted 4 months ago
NEVER order online from them. They make returns not worth effort of cost. You have to fill out forms and mail it back yourself at your cost. The size of the box makes it ridiculously expensive as you CANNOT return to the store. Complete rip off. I will never buy anything from them again.
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Posted 5 months ago
I went to buy chain from the fabric section. The kind of chain that you buy by the yard. I like to make chain belts with them. So I like to measure it around my waist, so I can get a feel of how much I need and how it will lay. There were two ladies working the table. One was an older woman named Tracy and the other one I assume was training. The spool still had plastic wrap around it. So I asked one of the workers if I could take the plastic off so I could measure how much I needed. She told me “no” that you have to buy the entire spool. I tried to explain to her that you purchase it by the yard. She went to up to the woman name Tracy, and was told that you indeed buy it by the yard. They took the spool away from and gave me a tape measurer. Tracy then turned to her coworker and said “no one buys this stuff, it’s nasty stuff”. I asked if I could please have the spool back, because I like to measure it around my waist. Tracy then rudely said to me “What you don’t know how to use a tape measurer”? I explained my reasons, and then she gave it back to me, but made a show of being annoyed.
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Posted 5 months ago
Bought 2 exact pictures, (wall art), but when I got home discovered one was protected and enclosed in glass while the other one wasn’t. I immediately drove back to the store and talked to an employee named missy. Explained the situation and she’s examining the picture not enclosed like it’s the Mona Lisa when she clearly sees it’s not enclosed in glass like the other one. She then said there’s dog hair on it (I don’t own a dog) and I’m not really sure why she even said that, maybe implying I’ve already used it and now want to return it. I pointed out my receipt in her hand shoes I bought it today at 1:00 and it’s now 2:15. I asked her if I had to stand in the long return/exchange line and she stated to get another one and she would do an even exchange. Unfortunately the pictures were all gone and when I came back and told her she said well you’re just going to have to get in line to return it and walked off. I would not write this review if she would have simply said I apologize for the inconvenience of having to return this. After I returned it I spoke to the store who apologized profusely.
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Posted 5 months ago
Will not shop at Hobby lobby there against gays and lesbians!
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Posted 5 months ago
I guess you cant shop on truck day .boxes blocked some displays and part of aisles. My 87 year old mother was looking at fabric trying to decide while a employee stood and close by staring and sighing impatiently. I said i guess we arent suppose to shop on thursdays and she said WELL IT IS TRUCK day! With that attitude maybe you should close on truck day. My mother prefers shopping in stores instead of online and looks forward to me taking her shopping. If we have to switch to online it wont be hobby lobby.
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Posted 5 months ago
Went in to Hobby Lobby to get my Baking supplies as I always do, only to get whispered about by a so called manager! She does it very often with numerous people. Very poor customer service!!! I will be taking my business elsewhere!
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Posted 6 months ago
I went to the hobby lobby in jackson, michigan today early. I went looking for some beads. To make some outdoor decorations. The sign over the decoration set fifty percent off. I purchase four containers of beads, believing that they were fifty percent off. When I checked my receipt, I realized that they had charged me full price. I went back into the store and showed that to him. And they said well the yellow tag good to is already marked off its says it at the very bottom of the fifty percent off sign i said, well, that's pretty sneaky, isn't it? And the lady behind the desk said, why yes, it is. So apparently the yellow tag means it's already been marked down. All of them had yellow tags, but the 50% sign was right above them..
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Posted 6 months ago
Hobby Lobby is rated 2.2 based on 485 reviews