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Hobby Lobby Reviews

2.1 Rating 438 Reviews
22 %
of reviewers recommend Hobby Lobby
2.1
Based on 438 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
I guess you cant shop on truck day .boxes blocked some displays and part of aisles. My 87 year old mother was looking at fabric trying to decide while a employee stood and close by staring and sighing impatiently. I said i guess we arent suppose to shop on thursdays and she said WELL IT IS TRUCK day! With that attitude maybe you should close on truck day. My mother prefers shopping in stores instead of online and looks forward to me taking her shopping. If we have to switch to online it wont be hobby lobby.
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Posted 6 days ago
Went in to Hobby Lobby to get my Baking supplies as I always do, only to get whispered about by a so called manager! She does it very often with numerous people. Very poor customer service!!! I will be taking my business elsewhere!
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Posted 2 weeks ago
I went to the hobby lobby in jackson, michigan today early. I went looking for some beads. To make some outdoor decorations. The sign over the decoration set fifty percent off. I purchase four containers of beads, believing that they were fifty percent off. When I checked my receipt, I realized that they had charged me full price. I went back into the store and showed that to him. And they said well the yellow tag good to is already marked off its says it at the very bottom of the fifty percent off sign i said, well, that's pretty sneaky, isn't it? And the lady behind the desk said, why yes, it is. So apparently the yellow tag means it's already been marked down. All of them had yellow tags, but the 50% sign was right above them..
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Posted 2 weeks ago
I’ve been a customer of Hobby Lobby for years and have always loved the seasonal decorations. Recently, I’ve noticed their stock has completely changed and NOT for the good. Tons of plastic dishes, toys, and just junk. I’m super disappointed- please change your buyers and start stocking quality merchandise!!
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Posted 3 weeks ago
The last few times I have shopped at Hobby Lobby they have been undergoing changes. Changes are complete and now Hobby Lobby is just another dollar store. The quality unique items I used to see are long gone. What a disappointment! Unless I’m shopping for a kids birthday party, I won’t go back.
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Posted 1 month ago
Order shipped to billing address. Customer rep argued with me. Have proof they sent to wrong address. They finally refunded me, but would not refund shipping cost. Won't shop from Hobby Lobby ever again.
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Posted 1 month ago
Bought a mini singer sewing machine that was absolute trash . Hobby Lobby in Springfield Pa would not let me return because a piece of cardboard was not in the box! I am a crocheter and bought a lot of yarn from them but, I will not be purchasing anything else from them ever again!!!
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Posted 1 month ago
Bought a mini singer sewing machine that was absolute trash . Hobby Lobby in Springfield Pa would not let me return because a piece of cardboard was not in the box! I am a crocheter and bought a lot of yarn from them but, I will not be purchasing anything else from them ever again!!!
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Posted 1 month ago
I was at the Fairview Heights location, and Jocelyn was so rude and unprofessional the whole entire time. Chomping on her gum.
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Posted 2 months ago
I spend a hour or more every time in the line unacceptable
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Posted 3 months ago
I ordered a Alaskan Hauler kit online they sent me a California Hauler which is not even available on their site. They stand behind the caption saying product can differ, which means they can send anything they want and they will not work with you for a return. I will never shop at Hobby Lobby, I hate bait and switching companies like this, I will not miss them when they go under.
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Posted 3 months ago
The employees have ABSOLUTELY ZERO sense of urgency. I'm always waiting 20min+ in the line every time I have to go. I absolutely hate having to visit this Frisco location.
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Posted 3 months ago
I ordered 2 bird feeder protection domes. 1st of all the shipping cost was as much as the price of the domes. 2nd, the domes are cheap pieces of plastic. 3rd, the hardware doesn’t fit the Shepards hook the feeders are hanging on. 4th, the cheap plastic and the small light weight hardware would not hold up to the weight of the feeder. 5th, the refund policy is a joke. I was told by customer service that I can take this hunk of junk to the local Hobby Lobby for store credit and not for the money I paid or I ship it back at my expense and only get credit for the one I didn’t open. I have spent a lot of money down through the years at Hobby Lobby but will never ever spend another penny there again. I wish there was a zero star rating I could give.
Hobby Lobby 1 star review on 17th January 2025
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Posted 3 months ago
I’m writing to you to let you know I have unsubscribe from your ads and will no longer shop at Hobby Lobby. After you donated huge amounts to Trump I realized you don’t represent my values but, rather your bank account. You don’t stand for democracy and are in favor of Trumps oligarchy cabinet! You are an embarrassment to Christ when you support these actions. I too am against abortion but, letting women die in parking lots is not Christian. You don’t represent the teachings of God at all. I think you need to read the Bible once again and align yourself to what Jesus says. My hope is that others follow suit. Michael will get my future business.
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Posted 3 months ago
I ordered a specific model truck from Hobby Lobby and I received a completely different item, yes it was a truck model but not at all what I wanted. This was such a waste of time for me now I have to go return the items I received and I am so disappointed that I did not get what I ordered. I never would have expected a store like this would do bait and switch to get rid of old stock in place of what you ordered, this is crazy and this is what I told them. I will never ever buy anything from Hobby Lobby D Gifford Pgh Pa 15216
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Posted 3 months ago
Good afternoon I very rarely shop with your store due to all the negative reviews that I hear about, but I was given a gift card for the holidays and figured why not. First off what I don't understand is why you don't ship from a regional Warehouse like the rest of the world does, therefore there would be no reason to wait several days up to 2 weeks for something to come out of Texas that is clearly older (possibly outdated) merchandise ridiculously overpriced. Secondly, very agitated to see the item purchased and other items, that I chose to purchase somewhere else due to the price, instantly 40% off when I went online verify my package was going to make it here today. Third, and my biggest problem is every time I go on FedEx to confirm it's location.. it says that it left Texas yesterday has no update of being in my area, has no update of when it could be delivered, it doesn't even show that it's in the same state. This is not good for my business nor is it good for my customers who depend on me to deliver their wants and needs in an efficient time so therefore I will not recommend your company to any of my followers, friends, or clients until such time y'all have reorganized your shipping and delivery system. Thank you for your time hope you work out these problems and that one day I may not only be able to use your services and the materials that you sell for my items but I can promote to my people and suggest that they go to you for all their needs instead of Amazon and other places.
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Posted 3 months ago
I purchased a craft for my nieces ages 3 and 5 years old. The craft was damaged. I tried to return it and get store credit. They wouldn’t give me either the cashier was rude and the manager was rude .
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Posted 3 months ago
There is a rogue parking lot attendant that is taking pictures of people's license plates honking at them telling them they can't sit on the curb, that they can't park their car waiting on an elderly companion to come out who doesn't walk so well to get in the car. Despicable Behavior and Hobby Lobby does nothing to rectify this disgusting! I will no longer be shopping at any Hobby Lobby ever again. He is harassing people.
Hobby Lobby 1 star review on 27th December 2024 Hobby Lobby 1 star review on 27th December 2024
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Posted 4 months ago
Product shipment appears to be lost. Told they won’t do anything until 5 BUSINESS DAYS without the package being scanned somewhere in the shipping process. At that point they will open an investigation to determine what happened to my shipment. The help line simply hung upon me after saying they can only follow company policy…. Period! I’m out $30 plus $10 for shipping costs…. And no Christmas gift.
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Posted 4 months ago
Do not waste your time looking online for anything at hobby lobby if it's out of stock. That's why they're offering 60% off because you can't get it. Very disappointed. Christmas special was out of stock before Thanksgiving. Can't get it. Found one an hour and a half away in a store but couldn't purchase on the phone or have it held for me. Absolutely no response but corporate blah blah blah when I expressed my concern. Kind of a modern-day bait and switch. Save your time
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Posted 4 months ago
Hobby Lobby is rated 2.1 based on 438 reviews