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Hobby Lobby Reviews

2.2 Rating 485 Reviews
24 %
of reviewers recommend Hobby Lobby
2.2
Based on 485 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.4 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
Asked several employees including a MANAGER for assistance they pointed me in the wrong direction and seem to be a problem just asking for assistance especially the manager Brian was RUDE !!!!
Helpful Report
Posted 1 year ago
I ordered some trays at Hobby Lobby and had them delivered as my husband was having surgery. I got an email saying the trays were delivered but they were no where to be found. We cashed FedEx who said it was a cheap delivery service and they could not help us. So we called the store. I talked with the manager who while being very polite told me there was nothing he could do but would deliver my complaint to corporate office. I’ve yet to hear from them. So they lost my package and there is no recourse. No more shopping at Hobby Lobby for me. I’m just out of luck. They don’t care. By the way, I received a photo from FedEx of the WRONG house as evidence IT was delivered.
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Posted 1 year ago
Not thrilled with the cost of delivery and then you send it through the nirmal post office. Where I live, the mail man doesn’t deliver packed only ups and fedex. Without a car, I have to find a way for a disabled person to get to the post office. You’re charging enough for delivery that you can use fedex and ups. I’m not ordering anything else.
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Posted 1 year ago
I went to the Jackson, TN store to purchase a large size box and wrapping paper. ONE checkout was open and there were 6 customers ahead of me. I waited in line for 15 minutes and spoke to the manager who was just taking up space, to say "You have one register open and this is Saturday when a lot of people are out shopping and if I could find the items I need somewhere else, I would not be in this store". I have been reading your reviews. Can you not see how many complaints you have about only one checkout line open? OPEN YOUR EYES.
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Posted 1 year ago
I was charge full price for a clearance item and when I told them they acted like I didn’t know what I was talking about. Now I have to bring the item in with the receipt to prove that it was on sale. I got no Apology or any compensation for my time and gas.
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Posted 1 year ago
I went into Hobby Lobby today and picked up a frame and a wind chime. As I am walking away from the register after purchasing the wind chime literally breaks and part of it falls on the floor. So I kind of laughed and said to the two women at the register (one checking people out the other, literally just standing there) "Well, I'm definitely going to return that.." and then she says (the one doing nothing and just standing there) "its not really broken.."(it had screw hooks and the screw hook had fallen out...probably because the hole was too wide) . Then I said (nicely, keep in mind) well it's clearly kind of flimsy so I would rather return it. And then she just looks at me and said..."well, you're going to have to get in the back of the line". At this point 10 people were in line. I said "are you serious?" because in my mind...why wouldn't you just see what happened (be an employee doing absolutely nothing with your time) and just say, I'll take you to the other register so you can return that no problem. Then the woman ringing out says...yup..you have to go to the end of the line. So I start walking back there and then was like...nope. I turned around...put it down and said "you keep it" and walked out. I ended up calling the manager, telling him what happened and he had me come back so he could refund me for the item. He was very nice, but I will never go back there. I don't need to see those two employees of the month any time soon. I have worked in customer service a bunch and as a waitress, teacher...this just isn't how you treat people. Period.
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Posted 1 year ago
I was with friends buying wooden boxes. There’s was $12 and mine was $26. And I went to the back to see if they had more of the $12 boxes because I don’t want to pay $26 for a WOODEN BOX, and they said they didn’t have any which they totally did. This box had an ugly wierd metal handle and had no color and was smaller. And it was 14$ more.
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Posted 1 year ago
So I usually go to a different store for my art supplies, but I was visiting a friend and decided to check out the Hobby Lobby in her town of Mt Dora. We each had an arm full of things we were going to buy and made our way up to the cash registers. To our surprise there was only 1 register open even though there was 3 people in line ahead of us and one behind us. Three other workers were around the registers stocking. No one said anything as we stood there waiting. Finally we put our things down and left. What has happened to customer service? I’ll stick with Micheal’s.
Helpful Report
Posted 1 year ago
3/22/24 I was in the Paris Store today I was headed to check out one of the store clerks yelled that another lane was opening up for everyone to hear I was heading right there to the lane that was opening up I was literally right there all I had to do was put my items on the counter when the clerk that yelled the lane was opening she literally stopped me and said ma’am you will have to wait because I told them talking about another customer that was in the first lane they could come over the this lane. I stood there while a couple with a buggy full of items with a child that was climbing out the buggy come all the way from the first lane over two or three lanes I only had 3 small gift bows in my hand the clerk said “ sorry ma’am but that’s store policy” I then moved over to the first lane because it had no wait at that time I ask the guy clerk what was the ladies name that yell another lane was opening up he said he didn’t know her name I was very upset that i was treated that way he literally said that didn’t make any sense I started to just leave my items and walk out but I didn’t. I said it’s because I’m BLACK!! and the other customers were WHITE!!! and I was VERY VERY OFFENDED!! so before I left the store I went to the clerk to ask her what her name was she said SUSAN I was looking at her store badge not only did I see her name on her badge but she was also the Manager this happened at the Paris Tx store now I have been in retail before for several years and the way I was treated today was uncalled for and very inappropriate I told her I was going to make a online complaint and I was going to call the corporate office on Monday morning all she did was stand there with a fake “IM SORRY” I told her I’M SORRY TO!! but you will be getting a compliment online TODAY & a corporate call on MONDAY. This how Black people are treated In the Paris Store.
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Posted 1 year ago
Let talk about bad. We definitely don't need you in USA or in this plane.....Just close the door.
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Posted 1 year ago
I went to make a return today and the store was very busy with 2 checkout cashiers. I was in the shorter line unknowingly it was not the return line. Some person in charge told me to get in the other very long line instead of just allowing me to return my item at the line I was currently in. After about a 20 minute wait in the return line, the cashier Karen G was very rude and sarcastic asking me if there was anything wrong with my return. I asked her why she needed that info because the store tags were clearly still on the merchandise. She got very snippy and went on to explain why. If I was so rude, sarcastic and snippity to my customers in my profession I would be fired. Be careful at the Hobby Lobby at 9955 Triangle Blvd Naples, FL. Very nasty people work there.
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Posted 1 year ago
I wasn't in my lunch time. I went to the Hobby Lobby at Oakley at Argyle Center Jacksonville Fl. It was nobody in the cashiers only one requesting help and the customer she was taking care have many items. Then was a clerk walking around simulating fixing things that was not me to be fixed. She looked at me I thought shw is going to open but not keep doing nothing, she anseer the phone ans look around ignoring. I was in the expectation if she is going to help since I'm also have a lot items too nd there was more people behind me. She didn't s She don't address me and she keeps fully around in the area. Doing nothing when people are waiting. I come in my lunch time. I Left the basket snd leave there at least now she has something to do. And this is really wrong because it isbsomebody available and you there why you do that. And you see people are line. To a craft store customer service n3ed to be a mayor thing. You need to feel Welcome and and people buying in these place are created ipeople that delight to enjoy the time there to do different things. I leave frustrated
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Posted 1 year ago
The manager’s at the Chulavista store makes me UNCOMFORTABLE every time I shop there! I’ve shopped for picture frames and flowers, and I’ve noticed that I’m always always always been followed by the African American manager and the Hispanic heavy set manager in the glasses! This is truly EMBARRASSING TO ME! I AM NOT A THEIF! MOST OF THE WORKERS ARE THIEVES AND HAVE THEIR FAMILIES AND FRIENDS COMING AND TAKING THINGS. I HAVE witnessed it many times, next time I’m going to videotape and put it on social media!
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Posted 1 year ago
Hate to see it is turning into a home decor store and cutting way way back on crafts as a customer thus is really sad I quess will have to start shopping Micheal's
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Posted 1 year ago
Very poor customer service. Waited in a line of 13 customers ( only 1 register open) only to be told I have to go to another line to make a return transaction. When I asked why other store associates weren't called to open more registers the response was " sometimes people won't come to open another register when called" really? Is that good customer service? I stood in another line ; the correct line I was told to complete my return. I have been a good and loyal customer to this Berlin, Vermont store since its opening but I can buy the items I shop for at other stores near me. I'm done with the disrespect I felt today at your store.
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Posted 1 year ago
I went to buy a car charger and exchange a head light that only work for to seconds and shut off. When I stated that I wanted to exchange the head light, I was asked for my receipt. I told the guy that I don't have my receipt but it's in your computer with a warrant. A young lady butted in and said I have to have my receipt. I told her it's in her computer will you bring it up? Very un-corporate employees. I left the car charger on the counter and walked out for the last time you all will see me in the Georgetown store. They are not there to assist their customers/ME. The receipt and and the 3-year warranty is on file. They were too LAZY to look it up. My address and telephone are on file (UNACCEPTABLE). Thank you for your time!
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Posted 1 year ago
I purchased a cotton candy machine at Mount Dora store for my daughter 7th birthday present, we tried to use it for the first time, the machine was not working. I bought it back to the store after two days I bought it. They refused to give me refunds or exchange it for another machine. I was very disappointed, although they saw my 7year old daughter was crying. They still kept her $90. I will never go back to that store again and make everyone I know stay away from that place.
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Posted 1 year ago
Ordered models online and received the wrong models, contacted them and was told I didn’t read the small print and that they can change models at will. Nothing was offered no help, no refund no exchange. Stay away from these devils
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Posted 1 year ago
The cashier I HAD WAS So RUDE... SUCH BAD CUSTOMER SERVICE.. Definitely needs to be retrained ..
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Posted 1 year ago
I love Hobby Lobby and all the products they sell. However, I just came from the North Port store, and many customers walking the store around had their dogs with them. I am highly allergic to dogs and cats; just being in the same room with them causes me to experience severe allergic reactions. When I left the store, my clothing smelled like dog, and my eyes, arms and legs were itching. I do not understand why people have this obsession with having their dogs constantly by their side, totally disregarding the unfortunate ones (like me) who cannot be near them (not by choice). Sorry to say, but I will not be frequenting the store as much as I used to. I will need to stick to merchandisers with no pet policies in place (again, not by choice).
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Posted 1 year ago
Hobby Lobby is rated 2.2 based on 485 reviews