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Hobby Lobby Reviews

2.1 Rating 453 Reviews
23 %
of reviewers recommend Hobby Lobby
2.1
Based on 453 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
I have been to this location many times. As I love coming to this store either to shop or look. As of today there was an announcement over there loud speaker in the store about a sheriff to some staff person to take a call. As I thought that was weird and odd.. And then there was a staff person who always has his nose in the air walking around the store as that made me feel that uncomfortable experience. I left the store while I was looking at different items. Normally I would give this store a 5 star rating. But this time it's a 3 star rating. Not sure that I will be back.
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Posted 2 months ago
I've shopped at Hobby Lobby for years. When there wasn't one in our city, I traveled to shop at their store in another city. Their service here has gone so far down hill. Never enough check outs, stand in line for ever. I order a lot of merchandise through a dept. and never had problems until now. Shifting help, dept. heads, no one knows anything. Very put out and a great let down. Merchandise in this dept. gets down to nothing before replaced. It tells me I need to seek out other suppliers of the type of merchandise I need. Shape up Hobby Lobby!!
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Posted 3 months ago
I was being followed throughout the store and didn't appreciate it at all! The person who they hired was an idiot and made it blatant they were watching me! Why???? Because I have tattoos? because I'm a POC? Because I'm not a person of faith? I was NOT there to steal I bought some glue. I should be able to walk around a store and not be harassed!!!!
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Posted 10 months ago
Not enough cashiers.. Waiting in 2 different lines because of pricing check.. a man cashier takes the person behind me and then states the person in front of you is almost done.. which they were not... was that suppose to make me feel better? What happened to next in line... Disappointing to say the least and the side comment didn't help matters....
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Posted 11 months ago
I went thru checkout and when I looked at my receipt on the way to car I noticed I had been overcharged a little over $20. I went back in and yes she had charged me 19.99 each for two 1.99 items. So now I have to wait again in a long line to get my refund. I no people make mistakes but now I am the one that has to wait in a long line again because only one register does refunds. Well guess what lady in front of me has a no receipt refund. So they have to call manager. Well she took 15 minutes to get there after I had already been in line 10 minutes. Then the manager apologies to the lady that had no receipt. The whole point is I did not make the mistake so it should have been taken care of without me going back thru a long line. Customer service is supposed to be number one.
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Posted 1 year ago
I have been going to the Seabrook NH store since it opened. Beautiful store. Very hard working people always courteous. It’s has not been the same for about a year. Shelves are empty. To much bed and bath products. Items seem to look junky looking. Not the same Hobby I remember. What’s going on?
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Posted 1 year ago
The new and improved durability Sunny Side Up Bakery disposable decorating bags are HORRIBLE!!
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Posted 1 year ago
I was ready to check out. One cash register was busy. I walked to a vacant register at the SAME time as another customer walked up to the busy resister. I was told by one of three employees, all chit-chatting together, that I had to use register one. As soon as I got in line, the employee who refused to help me walked over to the lady in front of me, who came up at the SAME time I did, to come to the other register and she would check her out. I laid my stuff down and left.
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Posted 3 years ago
I love Hobby Lobby and as a Christian appreciate many Christian products. But I am really opposed to buying items made in communist China, & therefore limit my shopping there (it is nearly impossible to find anything not made by this repressive country). Please, Hobby Lobby, take a stand & . stop supporting this government. Thank you.
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Posted 3 years ago
Hobby Lobby has been my 'go to' store. However, since the 40% off coupon was discontinued.....not so much. My husband will tell you there was always a large bag of treasures when I returned home. Not any more! The customer service has always been awesome!
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Posted 3 years ago
I love shopping at hobby lobby. However, bring back the 40% off coupon because if something is not on sale then I have to wait to get it but with the coupon I could go ahead and get it.
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Posted 4 years ago
I love the merchandise, however after shopping for many years, I find the managers are very unfriendly, the one presently in Janesville is VERY unfriendly and cold. Unfortunate, this is suppose to be a Christian based store, and now things are getting greedy, they no longer offer the 40 percent coupon... and not even a senior discount, a multi million dollar industry and they are taking away more. Michael’s, the other craft store is the only one to offer to seniors, which I will be going to a LOT more. Give your people customer service classes and if your managers keep up their demeanor, get rid of them and replace with helpful, friendly people
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Posted 4 years ago
Beautiful items,however the Janesville store has the most rudest manager , middle age man, unfriendly, avoids customers, never says hello, and should NEVER have that job in a so called Christian store, he is awful and you need to get rid of him and put him in a kitchen cooking burgers
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Posted 4 years ago
Employees seemed overworked. A little short tempered. Also...I have seen gas station restrooms cleaner. Floor behind toilets was caked with dirt. (Kalispell Montana)..
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Posted 4 years ago
Online refunds do not cover shipping!!!! If you return to store you only get store credit!! Dont buy from here!!! Walmart is more customer friendly!!!
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Posted 4 years ago
I recently ordered 4 furniture pieces from Hobby Lobby. Set up pick up truck to carry 3 one was on order. 1 piece missing when i got there so had to wait. When it came it was damaged so had to reorder. Yet another trip for pickup for missing piece. Went to pick up piece that was damaged that they reordered. Went back the wrong piece was ordered. So here im waiting again. In the meantime manager offered me 10% extra on last 3 pieces ordered. Picked up 2 because now last piece was out of stock. Yet another trip. Called Round Lake Beach & they had the last piece but would not honor 10%. This whole process was really disappointing & stressful. The staff themselves were polite enough but what a mess with this whole order. Very upset customer!!
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Posted 4 years ago
First of all, I love many, many of the products in the Hobby Lobby stores! I’m a regular customer! However, the website SUCKS! I need something like a 4x6 gold color picture frame or a green candle-I cannot type in either into the search box and quickly find the correct size or color. The searches are way too specific and I end up ordering from another business. The online site for Hobby Lobby is one of the MOST user-unfriendly on the internet-it really needs to be fixed!!!
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Posted 5 years ago
Good selection, good store ... BUT, now a pandemic. Was in the parking lot collecting to go food and watched the HobbyLobby. People coming & going without a care on Sat 3/21 when other stores are closed. There's nothing in hobby lobby we can't live without for a few weeks and with a 4billion a year revenue, HobbyLobby can afford to show more concern at this time for customers and employees. The appearance is the almighty dollar is th Almighy to hobby lobby. Losing respect. Do the right thing.
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Posted 5 years ago
During regular circumstances, great store. Pandemic situation - what is wrong with you!! Was at the parking lot for take out food and watched folks wandering in & out of HobbyLobby. Not much concern for your employees or customers. Your revenue is like 4Billion or more a year. There is nothing in your stores we can't live without for a few weeks. You can afford to close for a reasonable time period - apparently the almighty dollar is actually the Almighty for you. Your company is a disappointment and sets a bad example.
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Posted 5 years ago
Great stores. Great selections. But, it seems you offer next to nothing made in America. Support THIS country, not Malaysia, India, etc.
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Posted 5 years ago
Hobby Lobby is rated 2.1 based on 453 reviews