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Hobby Lobby Reviews

2.1 Rating 468 Reviews
24 %
of reviewers recommend Hobby Lobby
2.1
Based on 468 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
I am black and I get followed all through the store the store in flint Michigan on linden road
Helpful Report
Posted 1 year ago
Absolutely terrible business. They were willing to sacrifice their entire company for their very bigoted beliefs. GOD is a MYTH! There is ZERO evidence that jesus existed and when you die it's completely over. Accept it!
Helpful Report
Posted 1 year ago
At one time Hobby Lobby was a very good craft store. Then you guys started to mess everything up so bad. PEOPLE THIS IS CRAFT STORE, NOT A HOME DECOR STORE OR SMALL APPLIANCE STORE OR A SHEET AND BLANKET STORE!!! YOU HAVE DONE AWAY WITH SO MUCH OF CRAFT ITEMS! YOU HAVE NARROWED FABRIC SELECTION CROCHET/KNITTING ITEMS (YARNS AND ASSORTMENTS)! ALSO ALL OF THE "CRAFT ITEMS" HAS SUFFERED. There is Walmarts for sheets and blankets and small appliances and cook wear! There speciality store for wall hangings and glass doo-dads. The specialty shops are CHEAPER than you and better qualities! Get your heads on straight and quit cutting back on the craft depth! Cut out all these home decor crud, appliances (toasters, pop corn poppers and ect) my friends and I don't need that crud. We want our craft items back! I probably wrote this and this corporation won't even read it. This allowed me vent just a little.bit! We just want our craft items and our yarn and fabric depth back the way that they use yo be!
Helpful Report
Posted 1 year ago
This was my last visit to Hobby Lobby! I'll shop stores where friendly helpful professionals work in the future. I have been shopping there every few months to buy artificial flowers to change out for my mother's vase at the cemetery. I bought $65 worth of flowers today and when I got to the register, the woman stopped, asked another man in a separate line to come get in front of me??? She told him he'd been in that line longer. Ok. Just dumb since I was obviously in front of him in my line. No big deal. But what was a big deal was that I asked for several extra plastic bags. I explained that the funeral director had taught me that the flowers stay in the vase at the headstone better if you wrap them in plastic bags with rubber bands around them. They don't blow away with wind or rain. The cashier said how many? I said 4-5, please. She said I'll have to ask... so she asks another woman standing around talking to yet a third woman. The second woman said: how many do you want? The second woman turned to the third woman and asked her if she could give me extra plastic bags. The third woman said no. She explained that the company would not allow it. I bought 7 pieces of flowers and gift wrap and was given 2 bags. Lady 3 said Hobby Lobby won't even let their employees take extra paper at the desk. I looked at them all for what it seemed: dumb, dumber and dumbest! I left as two pieces of paper blew to the floor as the door automatically opened. I suggest shopping at WalMart and/ or Harris Teeter, both places that happily gave me an extra handful of plastic bags. There are good people working in good companies. Hobby Lobby is NOT one of them!
Helpful Report
Posted 1 year ago
Bought an item from hobby lobby about a month and a half ago for my husband it was the leather pair of moccasins that you can custom make yourself I grabbed the wrong size and didn't realize it. Brought it back to the store to exchange it for a smaller size and come to find out they discontinued the product so I told the lady that was standing up front doing absolutely nothing besides walking back and forth and she told me to stand in line and either the first or second lane both lines were long and ended up standing there about 20 minutes before I even got waited on. Explain to the cashier that I went to find a smaller pair and they did not have any also spoke to workers that was one aisle overstocking the shelf she pulled it up on her little computer tablet. Come to find out they just continued the item I explained that to the cashier when I got to the front the cashier called the manager over and the manager told them just to do a store credit so is the cashier was getting ready to do the store credit he walks back over and says oh also take 75% off of that so the item that I purchased for $35.99 not including tax just got knocked down 75% off so the cashier tells me that they were going to put it on a card for store credit then turns around and tells me that she can't do a store credit because it's not that much my refund for I don't that I paid $35.99 plus tax for I got back $9 and 50 cents does anybody see how that's fair? Is that my problem that it was discontinued they couldn't even find it in their system my husband called corporate corporate pulled it up corporate scene that it was $35.99 corporate also said that for something like that they will give you the lowest price they were selling them for before it was discontinued in corporate said that was $35.99 so corporate had called the store and for them being so religious and for being a religious company they lie because they told corporate that it came up in the system as 75% off when we were standing right there and they said they could not find it in their system but corporate could and corporate seen that it was $35.99 very disappointed with hobby lobbying being that I shop there a lot goodbye hobby lobby hello Michaels
Hobby Lobby 1 star review on 29th July 2024 Hobby Lobby 1 star review on 29th July 2024 Hobby Lobby 1 star review on 29th July 2024
Helpful Report
Posted 1 year ago
Applied for a job. Had all the qualifications and good references but the interview even admitted they weren't going to check references. Hoping they would, I wanted to give an updated phone number. The ONLY employees they hired are Black and White. Racist fake "Christian" company. Had they hired me, I would've also been a customer but refusing to hire employees who know crafts, they lost out on a lot of other potential customers too.
Helpful Report
Posted 1 year ago
Webster hobby lobby fabric department especially, the worst customer service ever. Always rude, will not help and proud to say they will not help with anything.most cashiers are rude and miserable.
Helpful Report
Posted 1 year ago
What has happened to my favorite craft place? Full of useless kitchen items. I haven't shopped here in several months. I was really disappointed to see what this store has become
Helpful Report
Posted 1 year ago
We just got a new Store in Middlesboro KY was do excited for it But there are 2 managers there that should not be in this type of work. One is a man I only know his name as Aaron cause I saw it on his name tag. Very rude not only to customers but the way he talks to the other employees. I was in a isle next to him and he was talking to a young man in the most hateful manner whe I walked around he shut up and acted so nice like nothing was happening but the look on the young mans face broke my heart. That's so wrong. And then a lady who apparently is also a manager when i ask for help finding something she just more or less ignored me and I ask again and she said she would find someone to help me but never returned. Then when I did check out both of these managers were up front just laughing having a good time. I won't go back there I will go to Morristown tho it is a drive for me. Poor attitudes in this store will ruin its business and most have been going to Tennessee before this one came so better change the attitudes.
Helpful Report
Posted 1 year ago
I went to pick up a custom frame picture at your Madison, MS store 6/26/24. I walked by a sales person in the framing department she wasn't friendly at all; never looked at me and never spoke. She is in full view of the framing desk and saw me standing there. I range the bell and she kept rearranging something on a shelf. About 2-3 minutes an employee from the arts & craft section asked if I was waited on yet and did I ring the bell. She paged out that customer needed help in framing and the employee that ignored me still ignored her page. NOT a friendly store.
Helpful Report
Posted 1 year ago
15 days to recieve an online order. I get no response the service department after 3 emails. Never again.
Helpful Report
Posted 1 year ago
Orange Grove location tucson customer service absolutely the worst had to wait 3 hours to have 2 mats cut for frames left for 2 hours came back still not done no accountability no apology and I was an excellent customer for 5 years no longer will I go there because no simple apology very sad indeed.
Helpful Report
Posted 1 year ago
Items are scarce; ordering on line gets pricey due to having to purchase more for free shipping! Store personnel are not very knowledgeable and not very willing to help. Sale items are mixed with full price items. Very disappointed with the overall shopping experience. I won’t be returning; many other stores that are more organized and actually have products available.
Helpful Report
Posted 1 year ago
I was followed around the store by the manager of this store which made my shopping experience very uncomfortable. I do understand it is his job to make sure all merchandise is paid for, but to be so obvious was insulting! He and I were of the store then we were in the front of the store. I could see him looking from behind the isle shelves and when I made eye contact he looked away and walked ahead of me. So needless to say I will not be coming back to any Hobby Lobby which is sad because it is my favorite up until now!
Helpful Report
Posted 1 year ago
Asked several employees including a MANAGER for assistance they pointed me in the wrong direction and seem to be a problem just asking for assistance especially the manager Brian was RUDE !!!!
Helpful Report
Posted 1 year ago
I ordered some trays at Hobby Lobby and had them delivered as my husband was having surgery. I got an email saying the trays were delivered but they were no where to be found. We cashed FedEx who said it was a cheap delivery service and they could not help us. So we called the store. I talked with the manager who while being very polite told me there was nothing he could do but would deliver my complaint to corporate office. I’ve yet to hear from them. So they lost my package and there is no recourse. No more shopping at Hobby Lobby for me. I’m just out of luck. They don’t care. By the way, I received a photo from FedEx of the WRONG house as evidence IT was delivered.
Helpful Report
Posted 1 year ago
Not thrilled with the cost of delivery and then you send it through the nirmal post office. Where I live, the mail man doesn’t deliver packed only ups and fedex. Without a car, I have to find a way for a disabled person to get to the post office. You’re charging enough for delivery that you can use fedex and ups. I’m not ordering anything else.
Helpful Report
Posted 1 year ago
I went to the Jackson, TN store to purchase a large size box and wrapping paper. ONE checkout was open and there were 6 customers ahead of me. I waited in line for 15 minutes and spoke to the manager who was just taking up space, to say "You have one register open and this is Saturday when a lot of people are out shopping and if I could find the items I need somewhere else, I would not be in this store". I have been reading your reviews. Can you not see how many complaints you have about only one checkout line open? OPEN YOUR EYES.
Helpful Report
Posted 1 year ago
I was charge full price for a clearance item and when I told them they acted like I didn’t know what I was talking about. Now I have to bring the item in with the receipt to prove that it was on sale. I got no Apology or any compensation for my time and gas.
Helpful Report
Posted 1 year ago
I went into Hobby Lobby today and picked up a frame and a wind chime. As I am walking away from the register after purchasing the wind chime literally breaks and part of it falls on the floor. So I kind of laughed and said to the two women at the register (one checking people out the other, literally just standing there) "Well, I'm definitely going to return that.." and then she says (the one doing nothing and just standing there) "its not really broken.."(it had screw hooks and the screw hook had fallen out...probably because the hole was too wide) . Then I said (nicely, keep in mind) well it's clearly kind of flimsy so I would rather return it. And then she just looks at me and said..."well, you're going to have to get in the back of the line". At this point 10 people were in line. I said "are you serious?" because in my mind...why wouldn't you just see what happened (be an employee doing absolutely nothing with your time) and just say, I'll take you to the other register so you can return that no problem. Then the woman ringing out says...yup..you have to go to the end of the line. So I start walking back there and then was like...nope. I turned around...put it down and said "you keep it" and walked out. I ended up calling the manager, telling him what happened and he had me come back so he could refund me for the item. He was very nice, but I will never go back there. I don't need to see those two employees of the month any time soon. I have worked in customer service a bunch and as a waitress, teacher...this just isn't how you treat people. Period.
Helpful Report
Posted 1 year ago
Hobby Lobby is rated 2.1 based on 468 reviews