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Hobby Lobby Reviews

2.1 Rating 468 Reviews
24 %
of reviewers recommend Hobby Lobby
2.1
Based on 468 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
I spend a hour or more every time in the line unacceptable
Helpful Report
Posted 7 months ago
I ordered a Alaskan Hauler kit online they sent me a California Hauler which is not even available on their site. They stand behind the caption saying product can differ, which means they can send anything they want and they will not work with you for a return. I will never shop at Hobby Lobby, I hate bait and switching companies like this, I will not miss them when they go under.
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Posted 7 months ago
The employees have ABSOLUTELY ZERO sense of urgency. I'm always waiting 20min+ in the line every time I have to go. I absolutely hate having to visit this Frisco location.
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Posted 7 months ago
I ordered 2 bird feeder protection domes. 1st of all the shipping cost was as much as the price of the domes. 2nd, the domes are cheap pieces of plastic. 3rd, the hardware doesn’t fit the Shepards hook the feeders are hanging on. 4th, the cheap plastic and the small light weight hardware would not hold up to the weight of the feeder. 5th, the refund policy is a joke. I was told by customer service that I can take this hunk of junk to the local Hobby Lobby for store credit and not for the money I paid or I ship it back at my expense and only get credit for the one I didn’t open. I have spent a lot of money down through the years at Hobby Lobby but will never ever spend another penny there again. I wish there was a zero star rating I could give.
Hobby Lobby 1 star review on 17th January 2025
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Posted 7 months ago
I’m writing to you to let you know I have unsubscribe from your ads and will no longer shop at Hobby Lobby. After you donated huge amounts to Trump I realized you don’t represent my values but, rather your bank account. You don’t stand for democracy and are in favor of Trumps oligarchy cabinet! You are an embarrassment to Christ when you support these actions. I too am against abortion but, letting women die in parking lots is not Christian. You don’t represent the teachings of God at all. I think you need to read the Bible once again and align yourself to what Jesus says. My hope is that others follow suit. Michael will get my future business.
Helpful Report
Posted 7 months ago
I ordered a specific model truck from Hobby Lobby and I received a completely different item, yes it was a truck model but not at all what I wanted. This was such a waste of time for me now I have to go return the items I received and I am so disappointed that I did not get what I ordered. I never would have expected a store like this would do bait and switch to get rid of old stock in place of what you ordered, this is crazy and this is what I told them. I will never ever buy anything from Hobby Lobby D Gifford Pgh Pa 15216
Helpful Report
Posted 7 months ago
Good afternoon I very rarely shop with your store due to all the negative reviews that I hear about, but I was given a gift card for the holidays and figured why not. First off what I don't understand is why you don't ship from a regional Warehouse like the rest of the world does, therefore there would be no reason to wait several days up to 2 weeks for something to come out of Texas that is clearly older (possibly outdated) merchandise ridiculously overpriced. Secondly, very agitated to see the item purchased and other items, that I chose to purchase somewhere else due to the price, instantly 40% off when I went online verify my package was going to make it here today. Third, and my biggest problem is every time I go on FedEx to confirm it's location.. it says that it left Texas yesterday has no update of being in my area, has no update of when it could be delivered, it doesn't even show that it's in the same state. This is not good for my business nor is it good for my customers who depend on me to deliver their wants and needs in an efficient time so therefore I will not recommend your company to any of my followers, friends, or clients until such time y'all have reorganized your shipping and delivery system. Thank you for your time hope you work out these problems and that one day I may not only be able to use your services and the materials that you sell for my items but I can promote to my people and suggest that they go to you for all their needs instead of Amazon and other places.
Helpful Report
Posted 7 months ago
I purchased a craft for my nieces ages 3 and 5 years old. The craft was damaged. I tried to return it and get store credit. They wouldn’t give me either the cashier was rude and the manager was rude .
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Posted 8 months ago
There is a rogue parking lot attendant that is taking pictures of people's license plates honking at them telling them they can't sit on the curb, that they can't park their car waiting on an elderly companion to come out who doesn't walk so well to get in the car. Despicable Behavior and Hobby Lobby does nothing to rectify this disgusting! I will no longer be shopping at any Hobby Lobby ever again. He is harassing people.
Hobby Lobby 1 star review on 27th December 2024 Hobby Lobby 1 star review on 27th December 2024
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Posted 8 months ago
Product shipment appears to be lost. Told they won’t do anything until 5 BUSINESS DAYS without the package being scanned somewhere in the shipping process. At that point they will open an investigation to determine what happened to my shipment. The help line simply hung upon me after saying they can only follow company policy…. Period! I’m out $30 plus $10 for shipping costs…. And no Christmas gift.
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Posted 8 months ago
Do not waste your time looking online for anything at hobby lobby if it's out of stock. That's why they're offering 60% off because you can't get it. Very disappointed. Christmas special was out of stock before Thanksgiving. Can't get it. Found one an hour and a half away in a store but couldn't purchase on the phone or have it held for me. Absolutely no response but corporate blah blah blah when I expressed my concern. Kind of a modern-day bait and switch. Save your time
Helpful Report
Posted 8 months ago
Please make a check out line ONLY for returns. Even at this very busy time of year, waiting behind a line of 20, then being treated badly when l thought that l finally reached the front? More than one associate was more than unkind. I was told several different directions as to what line was even for returns. First it was one, two, and three, then l found out l waited forever for nothing. I decided to just donate the items. Your associates are obviously WAY overworked or underpaid.
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Posted 9 months ago
How many times a day must we see your commercials about the the 2 neighbors and the Xmas ornaments…it’s on 7-10 times a day…it’s ridiculous…as well as your reputation …I would pmt set foot in any of your stores..
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Posted 9 months ago
Hobby Lobby sucks to begin with but now you guys want to be racist huh wow hopefully that gets you guys nowhere your stores pathetic the people who own Hobby Lobby are pathetic so pretty much you guys are saying you pick and choose who can celebrate what holidays cause you don't want to Carrie hanakusta I hope this is your downfall so if u Celebrate anything but Christmas Hobby Lobby doesn't want your businesses what they're saying allegedly but we all know what that means
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Posted 9 months ago
Support Michael’s Great stores. Great people , great selection. Accepting to all as the Bible says unlike Hobby Lobby
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Posted 9 months ago
Usually have friendly staff and enjoy visiting but today cashier T-1732 Amariee in Louisville Ky store #312 changed that. She was rude and very unfriendly. Makes me think twice about coming back.
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Posted 10 months ago
They don’t record the item numbers and it is a problem when you’re returning things even with the receipt. Items on clearance are not returnable. They lost this customer.
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Posted 10 months ago
Contacted the store and Customer Service about the Only Hobby Lobby in our area that did not order the mum supplies for our Kids high school, I mean none! When I reached out to the Store they said sorry! When I reached out to the Customer Service they said use Christmas ribbon. When they said a manager was available the send me to voice mail. So I guess I am left with writing review since they think that 2,000 Students don't need supplies for their mums. Disappointing.
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Posted 11 months ago
There was a large display of hello kitty characters (5 shelves) with a large sign inside a holder that said 9.99. The tag did read 17.99 but they are always running great sales so I just assumed it was correct! At the register when it didn't ring up right I let the cashier know. She then called her manager who was very rude telling me I was wrong. So together we went to the display and yep sure enough a sign that says 9.99. I asked her would they honor it since they were clearly in the wrong and she said no! Maybe if she would have been a little nicer about it I wouldn't be writing this review!!
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Posted 11 months ago
Placed an order online of a total of 12 items. I received one of the 12 items. Tried to look online for information about the remaining items in my order. No information. Emailed customer service for order status. No response. I guess if I can't find the items in store than I just don't buy at all
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Posted 11 months ago
Hobby Lobby is rated 2.1 based on 468 reviews