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Hobby Lobby Reviews

2.1 Rating 438 Reviews
22 %
of reviewers recommend Hobby Lobby
2.1
Based on 438 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
Very expensive. Long lines. Employees can't answer questions. Got rid of 40 percent coupon. Back to Michael's.
Helpful Report
Posted 4 years ago
Items are great, customer service not so great! Saw a shelf that had broken part and asked if I could get a discount, the lady said no cause they can just fix it there themselves but then never even offered to have it fixed and made me pay full price for a broken item.
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Posted 4 years ago
Cashier rang up an item and said is that it? As I was still unloading the cart, I let that go. I bought 3 clocks, a mirror, and home decor. She did not wrap any of the items!! She had the packing paper right there on the counter. I also had to ask her to put items in a bag! She was too busy chatting with 2 other cashiers and ready to go. There was also a woman and her adult son behind me in line- with no masks on in Minnesota! No more coupons emailed to me is also disappointing.
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Posted 4 years ago
Hard bummer that Hobby Lobby no longer does the weekly 40% off coupon. That was the main reason I always chose Hobby Lobby over the other craft stores.
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Posted 4 years ago
Hobby lobby states that they took their 40% coupon away so that they can have prices on other items be more reasonable but the past two times i have been there the items i have wanted to purchase were not on sale and were full price with no discounts. I looked on amazon and can get those same items for at least $7 cheaper, and that adds up when you are wanting several of that item. I unfortunatley walked out both times without purchasing anything and i guess im going to have to shop at amazon now for my craft supplies because without some sort of coupon or discount the prices are just way too high compared to many online websites. The discounts at least make it seem a little more reasonably priced and i can justify that kind of spending in my mind. I love hobby lobby and used to go there all the time but i just cant see doing it when the prices are significantly higher than i would have to pay to shop elsewhere...plus have it shipped to my house for free. It is really disappointing.
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Posted 4 years ago
This is only for the S Lamar, Austin, TX location. I first called to ask if they had a certain size of a sketchbook I had bought in a smaller size before. The woman in the art department on the phone was so abrupt and clearly showed that she had no interest in helping me. I asked if they had the size they usually have and she said no, and that's all. I could tell she was lying, so I went to the store and found what I was looking for, no thanks to her. After finding what I wanted, I needed help in finding something else that I thought the framing department would be able to assist me with. I walked past the door where the employee was working in the back. I stood at the counter waiting, until I realized he wasn't going to come out and help me. So I went over and asked him for help. He huffed, like actually huffed, and said, "no, we don't have that." And I asked if he had anything similar or something he thought might work as well, and said, "nope." It's hobby lobby, of course you have SOMETHING. Anyway, I was frustrated with the two laziest employees at Hobby Lobby today because usually I love that place. The only reason I gave it 2 stars and not 1 is for that reason, and also because of the nice cashier woman at the front. P.S. I'm not a Karen, nor one in the making. I'm a Gen Z artist who loves happy people and colorful things. It's just frustrating when grumpy people make something that could be so simple, difficult.
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Posted 4 years ago
My Two Sons Were Looking Forward To By Two Items And When We Got To The Cash Register They Said They Were No Longer Doing Coupons.I Am Very Disappointed With Their Service Because They Were I Bit Rude. This Was The One On Hobby Lobby, Northlake Boulevard, Lake Park, FL
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Posted 4 years ago
The wedding invitation templates are not user friendly. Even with selecting the correct invitation, the print did not line up like it was supposed to. The rsvp’s were worse. Ending up winging it. Took way too much time.
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Posted 4 years ago
December 22, 2020. My experience at Hobby Lobby in Gastonia, NC was not a very pleasant one. The discount signs they have placed in different areas of the store can be misleading at times. When I attempted to question the cashier about a particular item that I thought was on sale, she brushed me off as if I didn't matter. So, I spoke with an associate at the door and she explained to me about the discount signs. Signs are randomly placed throughout the store. This does not mean where they are placed, those items are on sale. You really must read the fine print. I accepted her explanation and thanked her. She responded by saying, "Have a good day hon." Emphasis was put on the word hon and spoken in a sarcastic manner. This was an unnecessary and unprofessional way to address a customer! I had not been rude to her and expected the same treatment. As a consumer, I have a right to ask a question about discount advertisements. I will not be returning to Hobby Lobby in Gastonia. Instead, I will shop at Michaels. They have great sales and respectful employees.
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Posted 4 years ago
Customer service was ruined by cashier, Aliyah C. She never acknowledged my presence. No greeting, no thank u. However, the person behind me got the customer service that I expected. She was not a minority. Overland park store, kansas, 119th metcalf
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Posted 4 years ago
I am currently standing in line at store #73 where I have in line for almost 20 minutes.. There were only 2 check out persons available.. Of course there were lots of employees milling around restocking their showcases.. This is my last time at this particular location.
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Posted 4 years ago
I am a professional artist. Recently purchased several tubes of Master Touch oil paints. Mostly air and oil came out when tube opened. While using it was extremely oily. The paintings have taken a month or longer to dry. There was not much paint in the tubes, filled mostly with air and oil. Never buy them again. Extremely dissatisfied.
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Posted 4 years ago
Packaging was terrible it was just put in a box & brown paper just put on top, packing was awful now I have to go to to store. Sorry to say but I won't order online from them again.
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Posted 4 years ago
Love the store, but over the years I have had horrible experiences with the managers, the most recent was today at the Janesville location, I had a complaint about people not wearing masks at this horrible time in Wisconsin, he was disinterested, spoke rudely and monotone and didn’t even respond in a professional manner, being a Christian based store, I feel you need not only professional managers , but one that listens to concerns of his customers, he seemed actually his was upset I spoke about health concerns, I had another experience with a very rude woman manager couple of years ago , it was a horrible experience. I was with family and she knew I was upset about her demeanor. This experience was also very unprofessional. He was older with gray hair and I am not happy to go back in to that store. Please find good managers that have a good moral heart and get rid of the ones that are just there for the money!!! He should be blessed he still has a job, please address this ASAP, will for sure tell others of his unprofessional behavior.
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Posted 4 years ago
Stood back at the fabric table waiting for help. Manager Chuck stood About 10 feet from me, taking inventory it appeared, and totally ignored me. I had actually ring the bell. When someone finally came, they seemed annoyed that they had to help me. Par for the course at the Emporia, Kansas store.
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Posted 4 years ago
I genuinely like shopping there, but the last time I went in the lines for checkout were way too long. I purchased 2 plastic 24x36 frames, well it’s taken me 2 days to put my posters in them as the actual black frame doesn’t line back up when I got my poster in. I’m having to use superglue to TRY to get the corners lined up. I didn’t try to return, but I can certainly give you the code on the back of the frame.
Hobby Lobby 2 star review on 2nd August 2020 Hobby Lobby 2 star review on 2nd August 2020 Hobby Lobby 2 star review on 2nd August 2020 Hobby Lobby 2 star review on 2nd August 2020
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Posted 4 years ago
In SC they don't require face masks for workers or patrons. Will not step foot in the stores. How can you have such a callous attitude towards customers and workers health
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Posted 4 years ago
Sent 2 emails and 2voicemails and no one responded. My last 2 orders the package wasn't secure, they reimbursed me for the bad marks on the yarn, in the first package, but now the second . package was open and one skein of yarn was missing.they won't respond.
Hobby Lobby 2 star review on 7th July 2020 Hobby Lobby 2 star review on 7th July 2020
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Posted 4 years ago
They’re pretty terrible from top to bottom. My experience as a customer is always poor (they can never complete online orders even though the customer pays for shipping) and the company itself is very conservative. Shop with caution.
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Posted 4 years ago
They have amazing products and in store service is always fantastic. During the pandemic, though, I ordered from online. I received my package and had two items completely broken in several places and two others damaged. I've tried contacting corporate for a week now and they won't accept phone calls directing you to email only. Well, I emailed the first day and have now emailed twice and yet to receive any response. So, I called a Hobby Lobby store about an hour from my location asking if I could bring in my receipt along with the broken items and the damaged items to exchange for items that were not broken. They said when ordering from corporate it has to be dealt back with corporate. So, the in store customer service has been amazing when I've gone to physical locations - always very friendly and helpful. Dealing with an online order - has to be one of the worst experiences I've ever encountered. I'm about to drive an hour to my nearest Hobby Lobby location and just purchase the items again since I cannot receive a response but then do not intend to shop there any longer. If the items weren't matching items to the other ones I got - I wouldn't even bother.
Hobby Lobby 2 star review on 30th May 2020
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Posted 4 years ago
Hobby Lobby is rated 2.1 based on 438 reviews