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Hobby Lobby Reviews

2.2 Rating 505 Reviews
24 %
of reviewers recommend Hobby Lobby
2.2
Based on 505 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.3 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
Love the store, but over the years I have had horrible experiences with the managers, the most recent was today at the Janesville location, I had a complaint about people not wearing masks at this horrible time in Wisconsin, he was disinterested, spoke rudely and monotone and didn’t even respond in a professional manner, being a Christian based store, I feel you need not only professional managers , but one that listens to concerns of his customers, he seemed actually his was upset I spoke about health concerns, I had another experience with a very rude woman manager couple of years ago , it was a horrible experience. I was with family and she knew I was upset about her demeanor. This experience was also very unprofessional. He was older with gray hair and I am not happy to go back in to that store. Please find good managers that have a good moral heart and get rid of the ones that are just there for the money!!! He should be blessed he still has a job, please address this ASAP, will for sure tell others of his unprofessional behavior.
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Posted 5 years ago
Stood back at the fabric table waiting for help. Manager Chuck stood About 10 feet from me, taking inventory it appeared, and totally ignored me. I had actually ring the bell. When someone finally came, they seemed annoyed that they had to help me. Par for the course at the Emporia, Kansas store.
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Posted 5 years ago
I genuinely like shopping there, but the last time I went in the lines for checkout were way too long. I purchased 2 plastic 24x36 frames, well it’s taken me 2 days to put my posters in them as the actual black frame doesn’t line back up when I got my poster in. I’m having to use superglue to TRY to get the corners lined up. I didn’t try to return, but I can certainly give you the code on the back of the frame.
Hobby Lobby 2 star review on 2nd August 2020 Hobby Lobby 2 star review on 2nd August 2020 Hobby Lobby 2 star review on 2nd August 2020 Hobby Lobby 2 star review on 2nd August 2020
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Posted 5 years ago
In SC they don't require face masks for workers or patrons. Will not step foot in the stores. How can you have such a callous attitude towards customers and workers health
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Posted 5 years ago
Sent 2 emails and 2voicemails and no one responded. My last 2 orders the package wasn't secure, they reimbursed me for the bad marks on the yarn, in the first package, but now the second . package was open and one skein of yarn was missing.they won't respond.
Hobby Lobby 2 star review on 7th July 2020 Hobby Lobby 2 star review on 7th July 2020
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Posted 5 years ago
They’re pretty terrible from top to bottom. My experience as a customer is always poor (they can never complete online orders even though the customer pays for shipping) and the company itself is very conservative. Shop with caution.
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Posted 5 years ago
They have amazing products and in store service is always fantastic. During the pandemic, though, I ordered from online. I received my package and had two items completely broken in several places and two others damaged. I've tried contacting corporate for a week now and they won't accept phone calls directing you to email only. Well, I emailed the first day and have now emailed twice and yet to receive any response. So, I called a Hobby Lobby store about an hour from my location asking if I could bring in my receipt along with the broken items and the damaged items to exchange for items that were not broken. They said when ordering from corporate it has to be dealt back with corporate. So, the in store customer service has been amazing when I've gone to physical locations - always very friendly and helpful. Dealing with an online order - has to be one of the worst experiences I've ever encountered. I'm about to drive an hour to my nearest Hobby Lobby location and just purchase the items again since I cannot receive a response but then do not intend to shop there any longer. If the items weren't matching items to the other ones I got - I wouldn't even bother.
Hobby Lobby 2 star review on 30th May 2020
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Posted 5 years ago
I travel all over the world. I have not seen a person of color working on any Hobby Lobby except in Pratville, Alabama. I would like to know why does Hobby Lobby only hire Caucasian. I had this conversation with my Chamber of Commerce Diversity and Inclusion Board.
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Posted 5 years ago
I have always been amazed at the amount of religious product at hobby lobby. In the past, I could not find a desk calendar that didn’t have a cross on it. (Would not have been appropriate in my office). This time I went to the Latham, NY store get decorations for my grandchild‘s baptism. I thought hobby lobby would be the best place! I was so wrong. They did not have one baptism decoration. I guess you want to spread the good word but not baptize new Christians? Still shaking my head.
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Posted 6 years ago
customer service fail. I ordered a gift card 10 days ago. It shipped the same day and was never received. Customer Service is telling me my only option is to have the GC cancelled and refund my money. Can you not cancel the GC and send another one?
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Posted 6 years ago
Hobby Lobby is rated 2.2 based on 505 reviews