Hobby Lobby Employee Ilene was extremely helpful; she went above and beyond my expectations. In today’s world, it seems like everyone is too busy to care about customer service; but not with Ilene. I came to get a mat for my picture I bought from a local artist earlier in the day. When I came to Hobby Lobby I was greeted by Ilene with a smile and a genuine interest in meeting my needs. Ilene listened intently about my request and told me that she would have it in 20 minutes. I told Ilene that I want her to do her best and that I would come back to the store when it was finished. Ilene took my number and I left the store. I barely got out of the store before Ilene came running out calling me back into the store and telling me that she had finished with my request. When I got to the counter, Ilene brought out my picture with the new mat she had installed and I was overwhelmed at the quality of job Ilene completed. Ilene is a great employee and positive asset to the Hobby Lobby Corporation. In my opinion, she would make a great manger in the future. Great job Ilene and thank you!