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Hobby Lobby Reviews

2.1 Rating 492 Reviews
24 %
of reviewers recommend Hobby Lobby
2.1
Based on 492 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 74%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.3 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
I’ve been a customer of Hobby Lobby for years and have always loved the seasonal decorations. Recently, I’ve noticed their stock has completely changed and NOT for the good. Tons of plastic dishes, toys, and just junk. I’m super disappointed- please change your buyers and start stocking quality merchandise!!
Helpful Report
Posted 6 months ago
Hobby Lobby Employee Ilene was extremely helpful; she went above and beyond my expectations. In today’s world, it seems like everyone is too busy to care about customer service; but not with Ilene. I came to get a mat for my picture I bought from a local artist earlier in the day. When I came to Hobby Lobby I was greeted by Ilene with a smile and a genuine interest in meeting my needs. Ilene listened intently about my request and told me that she would have it in 20 minutes. I told Ilene that I want her to do her best and that I would come back to the store when it was finished. Ilene took my number and I left the store. I barely got out of the store before Ilene came running out calling me back into the store and telling me that she had finished with my request. When I got to the counter, Ilene brought out my picture with the new mat she had installed and I was overwhelmed at the quality of job Ilene completed. Ilene is a great employee and positive asset to the Hobby Lobby Corporation. In my opinion, she would make a great manger in the future. Great job Ilene and thank you!
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Posted 7 months ago
I had a problem with the way my picture looked after framing it . It took 2 weeks to complete the project. I brought it back not very satisfied with the end results. Amy McDowel waited on me at the Grand Jct store. She went out of her way to make things right with me with an excellent attitude. Thank u Amy for your Customer Service skills that speaks volumes, I will shop here again because of her.
Helpful Report
Posted 7 months ago
I had a problem with the way my picture looked after framing it . It took 2 weeks to complete the project. I brought it back not very satisfied with the end results. Amy McDowel waited on me at the Grand Jct store. She went out of her way to make things right with me with an excellent attitude. Thank u Amy for your Customer Service skills that speaks volumes, I will shop here again because of her.
Helpful Report
Posted 7 months ago
The last few times I have shopped at Hobby Lobby they have been undergoing changes. Changes are complete and now Hobby Lobby is just another dollar store. The quality unique items I used to see are long gone. What a disappointment! Unless I’m shopping for a kids birthday party, I won’t go back.
Helpful Report
Posted 7 months ago
Order shipped to billing address. Customer rep argued with me. Have proof they sent to wrong address. They finally refunded me, but would not refund shipping cost. Won't shop from Hobby Lobby ever again.
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Posted 7 months ago
I've shopped at Hobby Lobby for years. When there wasn't one in our city, I traveled to shop at their store in another city. Their service here has gone so far down hill. Never enough check outs, stand in line for ever. I order a lot of merchandise through a dept. and never had problems until now. Shifting help, dept. heads, no one knows anything. Very put out and a great let down. Merchandise in this dept. gets down to nothing before replaced. It tells me I need to seek out other suppliers of the type of merchandise I need. Shape up Hobby Lobby!!
Helpful Report
Posted 7 months ago
I think sometimes it’s misleading to have floral stems on sale and not other flowering stems. Why not lessen the confusion and make them all on sale or not…….. seems misleading
Helpful Report
Posted 7 months ago
Bought a mini singer sewing machine that was absolute trash . Hobby Lobby in Springfield Pa would not let me return because a piece of cardboard was not in the box! I am a crocheter and bought a lot of yarn from them but, I will not be purchasing anything else from them ever again!!!
Helpful Report
Posted 8 months ago
Bought a mini singer sewing machine that was absolute trash . Hobby Lobby in Springfield Pa would not let me return because a piece of cardboard was not in the box! I am a crocheter and bought a lot of yarn from them but, I will not be purchasing anything else from them ever again!!!
Helpful Report
Posted 8 months ago
I was at the Fairview Heights location, and Jocelyn was so rude and unprofessional the whole entire time. Chomping on her gum.
Helpful Report
Posted 8 months ago
I asked many staff (6) where I could locate an item I was sent mant locations, 1 staff was a manager he sent me to the other side of the store & told me there were people over there that could help me. The 6th person finally took the time to TAKE ME to the item. Staff need more training on customer assistance, not telling people they don't know or sending people on a wild goose hunt. Shame on your management team for not knowing store merchandise.
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Posted 8 months ago
Fabrics dept. has a most helpful and truly kind person. Brenda helped me to quickly get the material measurements for my first baby quilt. She was so knowledgeable and disarmed me totally about the frustration of having to make this quilt for my great grandson. I thank y’all for the warmth and smiles. This my favorite place to shop for everything I need and more . God Bless !
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Posted 9 months ago
I spend a hour or more every time in the line unacceptable
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Posted 9 months ago
The custom framing dept, associate name Janet helped tremendously with my canvas questions, she provided all kinds of options she was very kind and helpful and to top it off she did it the same day within an hour my order was done and I was very happy. If you have any canvas questions or framing this lady works wonders. Thank you Janet for your work. Very satisfied customer here.
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Posted 9 months ago
I ordered a Alaskan Hauler kit online they sent me a California Hauler which is not even available on their site. They stand behind the caption saying product can differ, which means they can send anything they want and they will not work with you for a return. I will never shop at Hobby Lobby, I hate bait and switching companies like this, I will not miss them when they go under.
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Posted 9 months ago
The employees have ABSOLUTELY ZERO sense of urgency. I'm always waiting 20min+ in the line every time I have to go. I absolutely hate having to visit this Frisco location.
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Posted 9 months ago
The framing department is absolutely fabulous. Jay and the young lady that work there that helped me on various projects that I knew would be difficult to frame because they were fabric embroideries. I had six large embroideries that they framed for me and they looked absolutely fabulous when I went to pick them up. I asked them what they thought I should use for matting colors to go with my project and they offered insight and suggestions that made me feel really comfortable with decision that I made. I couldn't be happier with them as they went that extra mile and the outcome is absolutely beautiful. My thank you to the framing department.
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Posted 9 months ago
I ordered 2 bird feeder protection domes. 1st of all the shipping cost was as much as the price of the domes. 2nd, the domes are cheap pieces of plastic. 3rd, the hardware doesn’t fit the Shepards hook the feeders are hanging on. 4th, the cheap plastic and the small light weight hardware would not hold up to the weight of the feeder. 5th, the refund policy is a joke. I was told by customer service that I can take this hunk of junk to the local Hobby Lobby for store credit and not for the money I paid or I ship it back at my expense and only get credit for the one I didn’t open. I have spent a lot of money down through the years at Hobby Lobby but will never ever spend another penny there again. I wish there was a zero star rating I could give.
Hobby Lobby 1 star review on 17th January 2025
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Posted 9 months ago
Grace M was amazing she helped me with my Christmas item. Any questions I ask her she was very helpful. Thanks Grace you are amazing.God bless you 🙏🏼
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Posted 9 months ago
Hobby Lobby is rated 2.1 based on 492 reviews