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Hobby Lobby Reviews

2.2 Rating 518 Reviews
24 %
of reviewers recommend Hobby Lobby
2.2
Based on 518 reviews
Shipping & Delivery
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Courier, Postal Service
Customer Service
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Live Chat, Telephone, Email

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
(Benton harbor ,Mi) I went in for some frames because they were 50% off. It was a beautiful clear store. My cashier name was (Coco) she was very friendly and helpful & funny I will definitely be back again!
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Posted 6 months ago
This review is being submitted for outstanding customer service in the framing department at the Ranch 1890 in Cedar Park, Texas. Raul works in the framing department (his manager is Gerri), and he helped me select custom frames for two pieces of art and framed the other art I brought in — in ready-made frames. He has years of experience working at Home Decor beginning in the 1980s. He explained how he created the Prototypes for frame displays for in-house displays and at trade shows. He also created art and lettered signage for the company—before computers—as a decor consultant for advertising and marketing at trade shows. I highly recommend him for inclusion in your monthly newsletter—employee spotlight. Hobby Lobby is lucky to have him working in the frame department. He made the selection process seamless, and I’m thrilled with the new art.
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Posted 6 months ago
Although this establishment has a great selection of crafts that are fairly expensive and employees that are generally kind, behind the scenes the workers get treated very, very poorly. I had a relative work here who didn’t receive proper training, was thrown in without any idea what they were doing, treated unkindly by managers or other workers with more experience, and not given any days off work. They were also expected to stay overtime often when they were not available. Overall, it’s sad how the people who make Hobby Lobby function are treated so bad.
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Posted 6 months ago
Danielle 💕at the Richmond Aliana store was fantastic! She had great proactive ideas and helped to ensure I had everything I needed. She confirmed prices and even celebrated with me over my savings! Thank you Danielle from one very tired but satisfied cake decorator! ❤️
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Posted 6 months ago
They post signs on shelves for discounts but the discount doesn't actually apply to many of the products. Any permanent price sticker marked "your price" does not get the posted discount
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Posted 6 months ago
They post signs on shelves for discounts but the discount doesn't actually apply to many of the products. Any permanent price sticker marked "your price" does not get the posted discount
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Posted 6 months ago
Had wonderful service and received helpful ideas from staff member Ms. Sue Owens in the fabric dept. Very pleasant woman and saw her being kind to all her customers. I will be stopping by fabrics again for her assistance.
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Posted 6 months ago
Mrs. Annie ( Tomball, TX)that work in fabric she is so amazing and knows her job very well. She always have smile on her face that it very pleasant to shop there.
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Posted 6 months ago
The employee Lesley at the Maple Grove store went out of her way to get me a chair as I couldn't stand any longer. I asked several employees were could I get a chair I needed to rest my back and all said none around. Lesley immediately said I'll find you one and proceeded to do just that, along with offering me information on locations of products which also was a very good help. It says a lot for someone to go out of there way to help others, along with supporting there place of employment and Lesley is very outstanding and should be recognized by her superiors and co workers. Once again thank you Lesley. Toni
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Posted 6 months ago
The workers in the fabric department were not only professional and friendly but they went far beyond our expectations. It was our pleasure working with them
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Posted 6 months ago
Anonymous …. staffer in custom framing was helpful to a point, then became condescending when I did not readily agree with her suggestions. She implied that I was taking too much of her time in thinking on my options. I should have taken my artwork and left the store at that point. I felt uneasy. I’ve learned my lesson and will not return to that store for custom framing. Collierville, Tn
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Posted 6 months ago
On 8/22/25 I shopped at Hobby Lobby in East Hanover. I had a great experience with Jane B helping me shop for my needs. Thank you Jane B your the Best!
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Posted 7 months ago
The last few times we've been in, including last night, August 12, 2025. store #527, We were 9 th in line. One cashier, with another employee standing looking at the line. We stood there 20 plus minutes with no movement. We finally put our item down and left.
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Posted 7 months ago
Employees Ginger and Tom at store number 0270 in the custom framing department went above and beyond my expectations and made my experience most pleasurable and more importantly my artwork most presentable. They didn't rush me making my decisions and seemed genuinely interested in my project and gave their honest opinions about what they felt looked best, which I appreciated and my project turned out better than I anticipated and was very cost efficient due to their help. I will definitely go back there whenever I need anything in the future.
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Posted 7 months ago
I am very pleased with exemplary customer service I received from Robert Figiel @ the Bloomingdale Store #570. Robert was extremely helpful with my custom framing project. I had six (6) large original prints from my personal travels abroad. Robert's guidance and consultation was greatly appreciated! He was very knowledgeable of the framing products and has a keen eye for detail and design. He kept me informed of the progress. He made the process fun and stress-free!! Robert is the absolute BEST!!!! Sandra Holder
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Posted 7 months ago
I went to Hobby lobby in Medina and there were two cashiers, and everyone was in one line so I went to the other cashier that had no one in line. She told me that she was pulling people from the one line that I’ve been waiting after I left and said OK, she proceeded to allow other people to cut the line so she was choosing who she checked out and allowing those people in the one line to wait even longer.
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Posted 7 months ago
I recently had the pleasure of visiting the Research Hobby Lobby. I was greeted warmly by Habibe and she also helped me picked out a few items in the floral area to spruce up my house. I was so impressed by her professionalism and expertise. She is a gem!
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Posted 7 months ago
I recently had the pleasure of visiting the Research Hobby Lobby. I was greeted warmly by Habibe and she also helped me picked out a few items in the floral area to spruce up my house. I was so impressed by her professionalism and expertise. She is a gem!
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Posted 7 months ago
Horrible company! I ordered and paid for delivery and its been over 2 wks and still in transit! Where the hell is this coming from China! Never ordering again! Hard pass!
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Posted 8 months ago
Kristina and Ally in the Custom Frames Dept of Hobby Lobby Store at 1511 Woodruff Road Greenville, SC are AMAZING. They provided expert advise on selection of mat and then matted, framed, and installed frame wire for three pictures. The pictures look exquisite, and the experience working with these two store associates made the process so easy with a fond memory of their interaction.
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Posted 8 months ago
Hobby Lobby is rated 2.2 based on 518 reviews