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Hobby Lobby Reviews

2.2 Rating 517 Reviews
24 %
of reviewers recommend Hobby Lobby
2.2
Based on 517 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.3 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
I have been shopping at Hobby Lobby stores for years and very rarely run into an employee that I can tell truly wants to be there. I asked an employee (Trey) where something was and he stopped what he was doing and took me to the item and was very kind. He made sure I did not need anything else before he left. I was truly impressed, I have never had a Hobby Lobby employee do that for me. Hobby Lobby needs more employees like Trey on their team. Great Job!!
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Posted 3 years ago
They went above and beyond for me taking care of an issue
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Posted 3 years ago
had a wonderful experience visiting hobby lobby's framing section at the Rochester NY location on Jefferson Rd (store #927). I got help from a very nice guy, Mark, who was extremely helpful. it is hard to find good employees anymore, but he definitely an exception because he went above and beyond to help me. not to mention the pricing was great. Thanks Mark!
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Posted 3 years ago
I have had the pleasure of dealing with Kathleen M , at your Mckinley Park Mall store in Blasdell, NY. Kathleen went out of her way to make my framing, matting a sure pleasure. She deserves to be recognized for her patients, in satisfying me as a customer. KUDOS to Kathleen M for an outstanding employee!
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Posted 4 years ago
I prefer Hobby Lobby for crafts. I make a lot of cards. I find that they carry items like steps dies and just more to choice from Always find more choice even card stock has more of a choice. I live in Connecticut . I guess it depends on what you want. The service has always been good workers helpful.
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Posted 4 years ago
It's the best stores I've been to hobby lobby is amazingly good and in my imagination it's like a magical miracle store!
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Posted 4 years ago
Rod and Kattia, Ashford Dunwoody were so awesome today. Extremely patient, helpful and courteous. Thank you Hobby Lobby for having them. Please share with them my appreciation. Debbie
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Posted 4 years ago
A shout out to the excellent customer care at the Erie, Pa Hobby Lobby. I visited this store on Thursday, Oct 15, 2021. I was having trouble finding an item, asked an employee and before I knew it, every employee was looking in different areas trying to find it for me! Thanks for always being so friendly and helpful! Love shopping at this store!
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Posted 4 years ago
I just want to say that Shera in the crafting department was so awesome. She helped me so much. Shera has outstanding customer service. I went to the store on Fairmont in Pasadena Texas.
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Posted 4 years ago
Nice store! Cheaper custom framing than Michaels, a lot of merchandise to choose from.
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Posted 4 years ago
Hobby lobby has great home decor and ois. Love there 50 per cent off sales. Now some things r 75 per cent off. Great saving
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Posted 4 years ago
Great job kicking out the unvaccinated lady who refused to respect store policy and who yelled at your employees today, she is not well and you did the right thing. Old Bridge NJ
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Posted 4 years ago
Absolutely love hobby lobby ! They always have exactly what I need for projects.
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Posted 4 years ago
What a great experience! A close friend of mine drew the most amazing charcoal on paper African landscape I've ever seen and gave it to me for Christmas. Obviously, I wanted it to have a really special frame, but I had been disappointed by another local custom framing shop, so I decided to try Hobby Lobby. I was greeted warmly by Tara in the Framing Department, who immediately took an interest in my artwork and made some fantastic suggestions for the frame and mat. The finished product was completed two days early and FAR exceeded my expectations. Everything about it is perfect and I am so delighted to have it hanging in my home where family and friends can enjoy the amazing artwork that is enhanced and preserved by the skill and craftsmanship of Tara and her colleagues at Hobby Lobby.
Hobby Lobby 5 star review on 22nd April 2021
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Posted 4 years ago
S/O to store 700 in Fresno, Ca. For customizing a picture frame for me. They had great customer service skills that made me feel like I was a part of Hobby Lobby “family”. Thanks Paul
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Posted 4 years ago
Love Hobby Lobby but I was told you will no longer have in stock Jesus Loves Me Ribbon but you do carry plentyyyy of RainyRibbon. Doesn’t make sense. Well Amazon carries it.
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Posted 4 years ago
Thank Goodness!!! They got rid of crazy coupons and just offer weekly discounts. At Joanna you spend so much time at check out only to find half the coupons don’t work for some reason. Good Job (again) Hobby Lobby in taking care of your customer!!
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Posted 4 years ago
Great service!!! The pines Blvd in Miami hobby lobby has great customer service! Silvane R was super helpful and treated us very good!
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Posted 5 years ago
everything!!! love love great customer service. Also some people need to remember that these employees are people too!!
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Posted 5 years ago
Best buying experience ever! Three different salespersons helped me. They took time, were friendly, and extremely helpful. Listened to my needs, and took me to various aisles to see options. Cleta deserves special recognition. Check out process was smooth, and personalized with help finding coupon.
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Posted 5 years ago
Hobby Lobby is rated 2.2 based on 517 reviews