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Hobby Lobby Reviews

2.1 Rating 468 Reviews
24 %
of reviewers recommend Hobby Lobby
2.1
Based on 468 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
Love Hobby Lobby but I was told you will no longer have in stock Jesus Loves Me Ribbon but you do carry plentyyyy of RainyRibbon. Doesn’t make sense. Well Amazon carries it.
Helpful Report
Posted 4 years ago
Thank Goodness!!! They got rid of crazy coupons and just offer weekly discounts. At Joanna you spend so much time at check out only to find half the coupons don’t work for some reason. Good Job (again) Hobby Lobby in taking care of your customer!!
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Posted 4 years ago
Great service!!! The pines Blvd in Miami hobby lobby has great customer service! Silvane R was super helpful and treated us very good!
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Posted 4 years ago
everything!!! love love great customer service. Also some people need to remember that these employees are people too!!
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Posted 4 years ago
Best buying experience ever! Three different salespersons helped me. They took time, were friendly, and extremely helpful. Listened to my needs, and took me to various aisles to see options. Cleta deserves special recognition. Check out process was smooth, and personalized with help finding coupon.
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Posted 4 years ago
I went on Saturday for framing and matting a design I have. The team over there was so helpful and creative that I went back again on Monday with two new design to frame and matt. Big shout to Melea and her manager Anne. Both are awesome. Oh ! there was a another lady, she look Hispanic and she was equally helpful. Thank you all so much. Melea has good color perception in matting the portrait. Thank you again.
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Posted 4 years ago
They did am amazing job on framing my artwork and went above and beyond. Thank you Hiedi you made my day.
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Posted 4 years ago
Melissa at the Green Bay store went above and beyond to help me with my framing project! She was so cheerful and helpful! Even offered to help me to the car!
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Posted 4 years ago
I was at the store in Virginia, MN today and had a wonderful experience! I needed some photos custom framed, wasn't sure how to even start. Dani, a Co Manager, came to help me. She had patience and kindness, she helped me out. She had them ready for me in about an hour. Was very pleased with her service! Always have a great experience at this store! I'm looking forward to my next project I need help with.
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Posted 4 years ago
I love this store. I've found cute home decorations for a fair price.
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Posted 4 years ago
I was putting together a scrapbook for my husband who is retiring and had difficulty assembling it. I went into the Foothill Ranch store and asked for help. I was greeted by Alma, an employee, and I explained my problem. She called Barbara the assistant manager, who immediately came to help out. The two employees were so helpful and accommodating! What a wonderful experience!
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Posted 4 years ago
LOVE their political view and LOVE the store!
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Posted 4 years ago
LOVE their political view and LOVE the store!
Helpful Report
Posted 4 years ago
I love this store. The ambient is very relaxing and the music is wonderful. The aisles are always updated and the customer service is great. Many times they helped me with my protect. Prices are great and you can download the app for discounts on the items not in sale. The merchandise is really nice and the shelves are well stocked. All the employees are willing to help you. A place to take a walk and get some inspiration for your next Proyect. I highly recommend to buy here. The environment is so good that I asked a client for her opinion and she was happy to be part of my project. Thank you
Helpful Report
Posted 5 years ago
Found everything I needed in the Panama City, FL store. I had one item from a 50% off shelf that actually was not on sale. The cashier, Matthew, was so kind in explaining that the signs posted did not include tabletop items. He asked if I might have a 40% off coupon which reminded me to pull-up one on my phone. I am a visitor. But if I ever return, I hope Matthew is my cashier. He gets an A+.
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Posted 5 years ago
I was in store #255 in Sioux City tonight and Michelle in the framing department really got me out of a jam. She mounted a poster for me in 10 minutes and was so helpful and pleasant. Thank you so much!
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Posted 5 years ago
I had a great customer service experience at Hobby Lobby on Coors. Douglas help me with ideas to decorate a candle holder. This is the second time I received help from him with the most wonderful customer service. Thank you! for making the difference on quality customer service. Clara S.
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Posted 5 years ago
Hobby Lobby makes me happy. They are Christian and not affraid to show it. God will reward them. They are not cowards, and they understand that they and thier employees rights to make a living and feed thier families come from God. They are a light in this dark dark world.
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Posted 5 years ago
Love this store and they let you bring your dog!!!
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Posted 5 years ago
I always shop at your Exton, Pa. store. My favorite department is your sewing and fabrics. With that said I must tell Betty is the best. She knows her department, she is a people person, always KIND, COURTEOUS,FAST and is a pleasure to speak with. When I go there if she is not working I'll save my purchase for another day. Even though I've been sewing for decades there are times where Betty knows much more and helps me solve my sewing problems. She is just an ABSOLUTE joy. Thanks for having such a WONDERFUL employee. I've seen other employees working that department not know how to answer a customers questions. That's why I wait for Betty to make my purchases.
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Posted 5 years ago
Hobby Lobby is rated 2.1 based on 468 reviews