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Hobby Lobby Reviews

2.1 Rating 455 Reviews
23 %
of reviewers recommend Hobby Lobby
2.1
Based on 455 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
Melissa at the Green Bay store went above and beyond to help me with my framing project! She was so cheerful and helpful! Even offered to help me to the car!
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Posted 4 years ago
I was at the store in Virginia, MN today and had a wonderful experience! I needed some photos custom framed, wasn't sure how to even start. Dani, a Co Manager, came to help me. She had patience and kindness, she helped me out. She had them ready for me in about an hour. Was very pleased with her service! Always have a great experience at this store! I'm looking forward to my next project I need help with.
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Posted 4 years ago
I love this store. I've found cute home decorations for a fair price.
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Posted 4 years ago
I was putting together a scrapbook for my husband who is retiring and had difficulty assembling it. I went into the Foothill Ranch store and asked for help. I was greeted by Alma, an employee, and I explained my problem. She called Barbara the assistant manager, who immediately came to help out. The two employees were so helpful and accommodating! What a wonderful experience!
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Posted 4 years ago
LOVE their political view and LOVE the store!
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Posted 4 years ago
LOVE their political view and LOVE the store!
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Posted 4 years ago
I love this store. The ambient is very relaxing and the music is wonderful. The aisles are always updated and the customer service is great. Many times they helped me with my protect. Prices are great and you can download the app for discounts on the items not in sale. The merchandise is really nice and the shelves are well stocked. All the employees are willing to help you. A place to take a walk and get some inspiration for your next Proyect. I highly recommend to buy here. The environment is so good that I asked a client for her opinion and she was happy to be part of my project. Thank you
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Posted 4 years ago
Found everything I needed in the Panama City, FL store. I had one item from a 50% off shelf that actually was not on sale. The cashier, Matthew, was so kind in explaining that the signs posted did not include tabletop items. He asked if I might have a 40% off coupon which reminded me to pull-up one on my phone. I am a visitor. But if I ever return, I hope Matthew is my cashier. He gets an A+.
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Posted 4 years ago
I was in store #255 in Sioux City tonight and Michelle in the framing department really got me out of a jam. She mounted a poster for me in 10 minutes and was so helpful and pleasant. Thank you so much!
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Posted 4 years ago
I had a great customer service experience at Hobby Lobby on Coors. Douglas help me with ideas to decorate a candle holder. This is the second time I received help from him with the most wonderful customer service. Thank you! for making the difference on quality customer service. Clara S.
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Posted 4 years ago
Hobby Lobby makes me happy. They are Christian and not affraid to show it. God will reward them. They are not cowards, and they understand that they and thier employees rights to make a living and feed thier families come from God. They are a light in this dark dark world.
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Posted 5 years ago
Love this store and they let you bring your dog!!!
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Posted 5 years ago
I always shop at your Exton, Pa. store. My favorite department is your sewing and fabrics. With that said I must tell Betty is the best. She knows her department, she is a people person, always KIND, COURTEOUS,FAST and is a pleasure to speak with. When I go there if she is not working I'll save my purchase for another day. Even though I've been sewing for decades there are times where Betty knows much more and helps me solve my sewing problems. She is just an ABSOLUTE joy. Thanks for having such a WONDERFUL employee. I've seen other employees working that department not know how to answer a customers questions. That's why I wait for Betty to make my purchases.
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Posted 5 years ago
Professional customer service. An employee stocking shelves stopped what they were doing to lead me halfway across the store to locate an air brush. As we were searching two well dressed management people walking by asked the employee if they could help. One of the managers knew right where the item was and led me to it, then offered to answer and questions about the choices. So nice to visit a store where the customer matters.
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Posted 5 years ago
Hobby Lobby ~ My favorite place , my second home :) Love to recognize a Gentleman James who's ALWAYS so polite and helpful , love his personality and helpful skills . Thank you James for makeing my visit more pleasant , job well . TARA
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Posted 5 years ago
I bought three pieces of furniture and the manager helped me get it lined up. Two of the male employees went back to the warehouse got everything out brought it up front. They loaded in my car they tied the hatchback down for me and we're so courteous. The entire shopping experience was a five-star. I was at the store on Southern and Signal Butte in Mesa Arizona
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Posted 5 years ago
I came into Hobby Lobby and everyone was incredibly sweet! The person I want to give a 5/6 star review 2 is Liliya, she asked me if I had a smartphone then she told me that she can give me 40% off these beautiful earrings, then she saw that I bought something that was very expensive it actually snaps it's called heavy duty snap pliers she suggested that I take 40% off of that instead of the earrings, wow! Wow! I did not even think of that thank you so much for being a great customer service representative at Hobby Lobby!!!
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Posted 5 years ago
I have just been going to Hobby Lobby the past 6 months. BECAUSE I am a HUGE LEGO fan. And I found out HOBBY LOBBY has the best selection of Crystal Clear Display cases that fit all of my lego creations. More sizes that I can dream off. In the past I went to Michaels, I can honestly say after coming to Hobby Lobby I won't be going to Michaels any more.!! And there are are so many other things to look at and want to buy at Hobby Lobby. So, very glad I went in the day I did!! Check out my photos!
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Posted 5 years ago
Cindy at Hobby Lobby Tallahassee was terrific. Was in a rush and needed to go thru (find best 6 ft garland) she took all down and cheerfully let me decide on 3. . Great attitude and service.....Thank You Cindy ...Love choices made for garland on my door!
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Posted 5 years ago
I really enjoy shopping at the West Mifflin Hobby Lobby! The staff is friendly and helpful. I find what I need and I do multiple crafts. The store looks beautiful, clean, and well organized. Thank you for a pleasant shopping experience!
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Posted 5 years ago
Hobby Lobby is rated 2.1 based on 455 reviews