Login
Start Free Trial Are you a business? Click Here

Hobby Lobby Reviews

2.1 Rating 455 Reviews
23 %
of reviewers recommend Hobby Lobby
2.1
Based on 455 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

Write Your review

Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
I shop at the Newark Hobby Lobby often. There is a employee there and her name is Toni. Toni is very kind helpful and very knowledgeable about her store. Hobby Lobby needs to know what a awesome/ great employee they have there. She knows where every item is when asked and she also can help more than one person at a time. Toni is just great. Thank you for having such a great employee.
Helpful Report
Posted 9 months ago
Consult with Camille was everything I hoped for. Although they only have two employees in framing, they take time to do each job right. I’ll review again after pickup with picture.
Helpful Report
Posted 10 months ago
Thanks to Amy in the Holyoke Mall for framing my Mom's cross stitch! It looks great!!
Helpful Report
Posted 10 months ago
I went to Hobby lobby for my custom framing. Alexa at Fruitville pike, Lancaster store did my frames. She is the BEST! She is knowledgeable, talented, listen to customers. Very precise & very pleasant. 5/5 star rating. Thanks.
Helpful Report
Posted 1 year ago
I went today with 4 framing projects, all requiring special attention! The person that deserves GREAT praise and Thank You is Isaac Zabalza-Valenzuela! He works at hobby lobby on the west side of ABQ, store #70! He is charming, incredibly GOOD at his job, pays attention to every detail, has great suggestions, listens to your needs and questions and answers them with his knowledge! He is an AMAZING asset to the framing department and will definitely look forward for his help in the next venture of framing projects! BRAVO to Hobby Lobby for a GREAT asset to your company! Ive attached 2 of the 4 pictures (still wrapped in store plastic), other 2 were personal friend pictures. Michelle
Hobby Lobby 5 star review on 3rd July 2024 Hobby Lobby 5 star review on 3rd July 2024
Helpful Report
Posted 1 year ago
My wife’s glove compartment tension cord came apart and dealer wants to remove all of it and charge a big sum to fix it. I went to local h lobby and two ladies found a way to repair it with a simple part.. happy wife happy life!! Thankyou Sara and Amanda you are a great blessing!!
Helpful Report
Posted 1 year ago
Cynthia, at the Altus, OK, location is the most amazing person, she goes above and beyond to help someone. Her customer service skills are personalized and excellent!!! She is such a blessing to that store. She has gone above and beyond to help me everytime. She needs to be recognized for her work, she is such a great asset to Hobby Lobby. :)
Helpful Report
Posted 1 year ago
Store #260 in Columbus Georgia is fantastic! On 3-22-24 I took a puzzle to be framed. The sad part was there was one piece missing. I had opted to just leave it as is as to not draw more attention to it. Tracy, Kevin and Stuart were aware of this and noted it on the ticket. When I returned to pick up the framed poster……amazingly I could not locate the missing piece as I looked at the picture. They had camouflaged the missing piece so that it did not even appear missing. It was amazing! The shear fact that they took it upon themselves to make my puzzle picture perfect as possible meant a lot. That kind of customer service is just wonderful and why I love shopping this store. Thank you and have a fantastic day! I
Hobby Lobby 5 star review on 12th April 2024
Helpful Report
Posted 1 year ago
I had a framing project, Ashley in the framing department worked with me for three days to help insure the matting matched perfectly. She was patient, professional, and pleasant to work with.
Helpful Report
Posted 1 year ago
Great job in the framing department of the Visalia store. Paul goes above and beyond helping one with getting the art or photos framed in exactly the manner wanted and needed. His knowledge base supports the decision making process when it could be easy to simply take over. All framing departments should be run like Visalias with Paul in charge. An exemplary employee in all regards!
Helpful Report
Posted 1 year ago
My First Time Here AR Hobby Lobby The Staff Were So Friendly And Help Me What I need,Located Virginia Beach 23452
Helpful Report
Posted 1 year ago
1st off have always had great experience at dover delaware store #944. When I was in there on 6/29/23 with my aging mother cashier Teresa B. could not have been any more patient,kind or friendlier especially towards my mom which was a true blessing. A big shout out to Teresa!! Thank you so very much 🇺🇲
Helpful Report
Posted 2 years ago
SHEILA at your FAIR LAKES STORE This employee at your store should be commended on her outstanding customer service Called store to check on laminating paper and Sheila went above and beyond to give me the answer Truly made my day TEN STARS FOR SHEILA
Helpful Report
Posted 2 years ago
Reference To: Store # 540, Mt. Dora, Fl. Employee Sarah, Fabric Department. I want to personally compliment Sarah on her work ethics and kindness. My fabric was backordered for a month. Sarah found out this fabric was discontinued so on her own, she searched other stores to find enough fabric to fill my order. I'm so please there are workers out there to take the extra mile for their customers. As a company you should be very proud of her devotion to her customers. It's about the helpful and kind employees that work there and that's why I continue to shop Hobby Lobby. Thank you, Sarah, again, you get a 5 star from me!!!!
Helpful Report
Posted 2 years ago
Want to give a review on our cashier yesterday at Lufkin, TX store. Erica V was the sweetest most pleasant person. She was efficient and checked to make sure we got sal prices on everything. She was kind and cheerful and made it enjoyable to have shopped there. We truly came away happy and feeling appreciated.
Helpful Report
Posted 2 years ago
I went to Hobby Lobby in Foothill Ranch last week in order to replace some flora pieces in a pretty pot that I have. I was beautifully surprised with a very clean and organized section in the floral department. I was quickly able to locate what I wanted since everything was organized and easy to find. This section was not only clean and organized but also well stocked. Thank you for keeping a beautiful floral department.
Hobby Lobby 5 star review on 9th July 2022 Hobby Lobby 5 star review on 9th July 2022
Helpful Report
Posted 2 years ago
6-17-2022 I just left HL returning a heavy mirror and purchasing a larger one. I had the nicest young man, Dominic help unload and reload. You've a great employee in Dominic, young men with his attitude these days are hard to find. Hope he has an awesome time visiting his mother in Washington. Please recognize him and thank him for me. Peggy B.
Helpful Report
Posted 3 years ago
6-17-2022 I just left HL returning a heavy mirror and purchasing a larger one. I had the nicest young man, Dominic help unload and reload. You've a great employee in Dominic, young men with his attitude these days are hard to find. Hope he has an awesome time visiting his mother in Washington. Please recognize him and thank him for me. Peggy B.
Helpful Report
Posted 3 years ago
I have been shopping at Hobby Lobby stores for years and very rarely run into an employee that I can tell truly wants to be there. I asked an employee (Trey) where something was and he stopped what he was doing and took me to the item and was very kind. He made sure I did not need anything else before he left. I was truly impressed, I have never had a Hobby Lobby employee do that for me. Hobby Lobby needs more employees like Trey on their team. Great Job!!
Helpful Report
Posted 3 years ago
They went above and beyond for me taking care of an issue
Helpful Report
Posted 3 years ago
Hobby Lobby is rated 2.1 based on 455 reviews