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Hobby Lobby Reviews

2.1 Rating 468 Reviews
24 %
of reviewers recommend Hobby Lobby
2.1
Based on 468 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
Fabrics dept. has a most helpful and truly kind person. Brenda helped me to quickly get the material measurements for my first baby quilt. She was so knowledgeable and disarmed me totally about the frustration of having to make this quilt for my great grandson. I thank y’all for the warmth and smiles. This my favorite place to shop for everything I need and more . God Bless !
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Posted 6 months ago
The custom framing dept, associate name Janet helped tremendously with my canvas questions, she provided all kinds of options she was very kind and helpful and to top it off she did it the same day within an hour my order was done and I was very happy. If you have any canvas questions or framing this lady works wonders. Thank you Janet for your work. Very satisfied customer here.
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Posted 7 months ago
The framing department is absolutely fabulous. Jay and the young lady that work there that helped me on various projects that I knew would be difficult to frame because they were fabric embroideries. I had six large embroideries that they framed for me and they looked absolutely fabulous when I went to pick them up. I asked them what they thought I should use for matting colors to go with my project and they offered insight and suggestions that made me feel really comfortable with decision that I made. I couldn't be happier with them as they went that extra mile and the outcome is absolutely beautiful. My thank you to the framing department.
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Posted 7 months ago
Grace M was amazing she helped me with my Christmas item. Any questions I ask her she was very helpful. Thanks Grace you are amazing.God bless you 🙏🏼
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Posted 7 months ago
Visited the Selma NC location and Drake was stocking the isles. He seen us looking at Christmas trees and asked if he could help. He took our selection to the front counter so we did not have to try to shop with the tree in the chart. He was up front when we were checking out and brought the tree over to our checkout. He also was very quick when we asked for an item that was high on the shelf. He came with a latter and smile. Offered if he could help with anything else. Refreshing to see someone with such great customer service and willing to help. As other employees in the store walked right by us and never made eye contact. Great job Drake.
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Posted 9 months ago
I bought beautiful fall wreaths from hobby lobby, saved me time from making them.
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Posted 9 months ago
I bought all my Christmas decorations here. Had a great selection.
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Posted 9 months ago
I shop at the Newark Hobby Lobby often. There is a employee there and her name is Toni. Toni is very kind helpful and very knowledgeable about her store. Hobby Lobby needs to know what a awesome/ great employee they have there. She knows where every item is when asked and she also can help more than one person at a time. Toni is just great. Thank you for having such a great employee.
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Posted 11 months ago
Consult with Camille was everything I hoped for. Although they only have two employees in framing, they take time to do each job right. I’ll review again after pickup with picture.
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Posted 1 year ago
Thanks to Amy in the Holyoke Mall for framing my Mom's cross stitch! It looks great!!
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Posted 1 year ago
I went to Hobby lobby for my custom framing. Alexa at Fruitville pike, Lancaster store did my frames. She is the BEST! She is knowledgeable, talented, listen to customers. Very precise & very pleasant. 5/5 star rating. Thanks.
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Posted 1 year ago
I went today with 4 framing projects, all requiring special attention! The person that deserves GREAT praise and Thank You is Isaac Zabalza-Valenzuela! He works at hobby lobby on the west side of ABQ, store #70! He is charming, incredibly GOOD at his job, pays attention to every detail, has great suggestions, listens to your needs and questions and answers them with his knowledge! He is an AMAZING asset to the framing department and will definitely look forward for his help in the next venture of framing projects! BRAVO to Hobby Lobby for a GREAT asset to your company! Ive attached 2 of the 4 pictures (still wrapped in store plastic), other 2 were personal friend pictures. Michelle
Hobby Lobby 5 star review on 3rd July 2024 Hobby Lobby 5 star review on 3rd July 2024
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Posted 1 year ago
My wife’s glove compartment tension cord came apart and dealer wants to remove all of it and charge a big sum to fix it. I went to local h lobby and two ladies found a way to repair it with a simple part.. happy wife happy life!! Thankyou Sara and Amanda you are a great blessing!!
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Posted 1 year ago
Cynthia, at the Altus, OK, location is the most amazing person, she goes above and beyond to help someone. Her customer service skills are personalized and excellent!!! She is such a blessing to that store. She has gone above and beyond to help me everytime. She needs to be recognized for her work, she is such a great asset to Hobby Lobby. :)
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Posted 1 year ago
Store #260 in Columbus Georgia is fantastic! On 3-22-24 I took a puzzle to be framed. The sad part was there was one piece missing. I had opted to just leave it as is as to not draw more attention to it. Tracy, Kevin and Stuart were aware of this and noted it on the ticket. When I returned to pick up the framed poster……amazingly I could not locate the missing piece as I looked at the picture. They had camouflaged the missing piece so that it did not even appear missing. It was amazing! The shear fact that they took it upon themselves to make my puzzle picture perfect as possible meant a lot. That kind of customer service is just wonderful and why I love shopping this store. Thank you and have a fantastic day! I
Hobby Lobby 5 star review on 12th April 2024
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Posted 1 year ago
I had a framing project, Ashley in the framing department worked with me for three days to help insure the matting matched perfectly. She was patient, professional, and pleasant to work with.
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Posted 1 year ago
Great job in the framing department of the Visalia store. Paul goes above and beyond helping one with getting the art or photos framed in exactly the manner wanted and needed. His knowledge base supports the decision making process when it could be easy to simply take over. All framing departments should be run like Visalias with Paul in charge. An exemplary employee in all regards!
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Posted 1 year ago
My First Time Here AR Hobby Lobby The Staff Were So Friendly And Help Me What I need,Located Virginia Beach 23452
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Posted 1 year ago
1st off have always had great experience at dover delaware store #944. When I was in there on 6/29/23 with my aging mother cashier Teresa B. could not have been any more patient,kind or friendlier especially towards my mom which was a true blessing. A big shout out to Teresa!! Thank you so very much 🇺🇲
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Posted 2 years ago
SHEILA at your FAIR LAKES STORE This employee at your store should be commended on her outstanding customer service Called store to check on laminating paper and Sheila went above and beyond to give me the answer Truly made my day TEN STARS FOR SHEILA
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Posted 2 years ago
Hobby Lobby is rated 2.1 based on 468 reviews