My experience was with hobbylobby.com I ordered a cricut easypress ($200 plus tax). Apparently even though I was able to order it, it was sold out?? No email, no phone call (they of course have all your info Lord knows)...9 days later, I decided to call...stupid person couldn’t even find my order...I requested a supervisor call me. Days later, I FINALLY got a call. Said she could do nothing. No gift card, no online credit. Just a bunch of heartless, empty, thoughtless apologies. Done with Hobby Lobby. Should be more Christian customer service oriented individuals.