I have been shooed out of the store by an employee close to closing time, not able to finish shopping. And today I stood in line waiting to make a return only to find out after 5 minutes that returns in lane 1 only. I was in lane 2. Last time I was sent to lane 10 to make returns. POS employee said it was new policy. And he stood there with no customers while I went to lane 1 and waited 5 more minutes until it was my turn. What could be the purpose of this Totally un-customer service experience? I can’t imagine any reason I would go back here when customers are not Valued or appreciated.