The store on Merle Hay Rd in Des Moines Ia. is always super busy but they can't seem to figure out they need more checkers. I asked the clerk to put my wall plaques back to back in the bag so they wouldn't get scratched, she replied that's not the right way and did it her way which I changed, not to mention she was very rude after I asked her to put them in the way I wanted. Then I get home and see I didn't get the discount on one of them so had to go back the next day. First thing she ask is if I brought the item back, I said no I don't wish to return it I want my discount. She called over a manager and she said I should bring the item back (I live about 25m away), I said you can see on the receipt I didn't get the sale price as those SKU #'s are the same, she implied that is not what they are and they have no way of knowing what that item was. Give me a break please, do you really think I'm that stupid! Then the manager goes on to say very loudly "refund her for the sale price, she's clearly upset about this so she can move on", really, where did you find these people they are clearly not customer friendly. I would have fired or wrote them up if they were my employee and treated customers with no respect like that! I will never go back to that store again. Just have to add this info. I was an interior decorator for 16 years so I think I know all about how items get damaged!