The company makes it difficult and costly to return damaged goods that were ordered online. I ordered an ornate picture frame, 36”x24”, not sold in their stores. It arrived well packed but the glass was cracked. Their return policy: Damaged goods cannot be returned to my local store, I must repackage and ship to their return center, I pay shipping and they will not refund the original shipping cost. So I am out $60 for shipping, have no picture frame, and endure major hassles.
1 week ago
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