I was told by an associate at one store that an item would be held for me at another location as the only one they had was broken. It was not held and therefore I missed out on the 50% sale. When inquiring if they would honor the 50% I was told by one manager (possibly assistant manager) they NEVER hold anything overnight. I had time to think about it as I was driving to get it and realized I am the customer, ready to spend money and they should be more flexible about it. When I got to the store, the assistant manager was curt and basically said, sorry - use the 40% coupon. When I pushed and said it didn't seem like good customer service she walked away without saying anything. I ask the checkout woman, "did she just leave?" The checkout woman was very understanding and kind. I even apologized for being pushy. The assistant manager came back and said the store manager said no. I left the product there. I called the store back when I left and told the manager how disappointed I was and that they didn't seem to value customer service. He had a tone that came across as, "Well, that's too bad." I won't be shopping there again. Brick and mortor stores are dying. Can't afford to treat people this way.