We picked HJA just by luck from the list of solicitors given to my husband at the Citizens Advice Bureau. We didn't know anything about HJA or how good or bad their track records are. We were just trying to find an honest solicitor who might be able to advice us if we are able to claim a compensation from my recent life-changing accident. From getting in touch to HJA by phone to meeting our solicitor, Simon O'Loughlin, we saw politeness, friendliness, and professionalism. He explained to us in detail what to expect and how long it might take, amongst other things. Throughout the process, Simon has been very good at regularly updating us with details of what's happening. It made us feel reassured knowing that our solicitor is doing his best no matter what the outcome of the case will be. Simon initially said the case may take up to 3-5 years to get a settlement. But then 18 months after our first meeting (which was also just a few days after my accident), we managed to get a settlement. We are very thankful to HJA staff, most especially Simon O'Loughlin, who has been very helpful and supportive throughout the case.