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Anonymous
Booked parking at Stansted Jet Parks for the night before we were due to fly. Originally booked for midday but due to unforeseen reasons arrived later than expected. Number plate wasn’t recognised but person on call took our details and said they had a record of the booking, to take the ticket and proceed through the barrier. On return the barrier again did not recognise our number plate and when we entered the ticket it said that we owed £193! Thankfully the person on the other end of the help button explained that it was because we had arrived late over the time limit originally and let us out of the barrier. Wasn’t expecting it to cause an issue arriving within the time period we had paid for. Have read the terms and conditions and could only find “ If you’re parking and you arrive before the day and time you booked for or stay later than when you have arranged to leave, you may be charged for the extra parking at the car park’s normal price. If you leave earlier than planned, we can’t refund any of your money.” Wasn’t able to find any issues around arriving after the start time of the booking, maybe it’s in the extra-small print! All sorted by very helpful person in the end but could have done without the worry and hassle!
2 years ago
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Holiday Extras has a 4.3 average rating from 8,072 reviews