How would you rate
"I bought a car park slot in good faith at Stansted, Ryan Air only notified my flight was cancelled 6 hours before it was due out. Obviously this was within the 24 hr deadline but it was entirely out of my control; I would therefore would have thought Holiday Extra could recompennse my expenditure and pursue Ryan Air for the money on my behalf. But the simply took the soft option and penalised the customer ie. me and witheld my refund. Plus, I have just seen my phone bill and they charged me nearly £6 to contact them regarding this complaint. I believe they are a money making scamming outfit and they simply legally steal from their customers - I would never use them again, I would never recommend them and I will now do my upmost on social media to expose them as the charalatans they are and how they run the company. They are simply a disgrace and should be closed down, totally disgusted by them !!"
"I booked return transfers for our weekend in NYC and we were picked up at the airport ok but no one turned up to take us to the airport to catch our return flight home. I called all of the numbers given and was asked "i don't know what you want me to do, madam"
Useless, rude and would never use them again there's plenty others offering the same service and doing it well."
"I would not recommend this service to anyone. Due to the weather conditions last week, my flight was cancelled 7 hrs before take off. I emailed Holiday Extras, but got no response until the next day. They then said due to the type of parking I had booked, I could not get a refund. I have lost £40 in parking fess for two days parking, that I did not use and I am furious. This company is a license to print money and should not be able to do this. It must have still made a fortune last week even though it did not provide a service.
AVOID this company."
"Bookings changed then cancelled at short notice. Shocking attitude towards customers. No response to emails after seven days.
AVOID this place like the plague. If something goes wrong, they wash their hands and ignore you hoping you go away.
NEVER AGAIN will I use them. Zero idea on dealing with upset customer, they should be ashamed of themselves."
"Extremely helpful with my airport parking and overnight hotel stopover at Gatwick en route to Lanzarote and their prices are very competitive too. They make life for DIYers like me a piece of cake. Nothing is too much trouble for them."
"I booked airport hotel and parking. I was sent an email offering a 15% discount from them with prices, when I checked from £46. I cancelled my existing booking and returned via same email to book immediately afterwards and prices had doubled_ at least £96 for same hotel. This company has an absolute monopoly on hotels and parking. They can charge what they like while we mugs keep paying it. I now have a k ft and will never use this conpany again for anything. Absolute scam"
"Booked airport transfer. Good value and transfers were prompt."
"Problems with VAT invoice, could not resolve to my satisfaction and customer service was poor at best."
"am so dissapointed d way procedures have occured i made a booking for Heathrow lounge , never travelled from heathrow booked the north instead of south i contacted for a refund was told it shouldn't be a problem and go back sent reference etc and now they have decided not to refund my money . i am soo dissapointed and feel it wasnt handled properly"
"Whilst sitting on a bus shelter waiting for a shuttle to the airport that was late, I saw my car being driven off at speed with the boot open. When I approached a man in a hi-vis jacket he shrugged and grunted then looked away. I had to catch a plane so couldn't wait to find out how my car was. On return, we waited an hour for our "every 20 mins' shuttle bus and then no one to speak to at the other end. Customer service don't care. Awful company NEVER BOOK WITH THEM."
"I made genioun mistake and booked the wrong airport. So we made a second booking to the right airport, as our booking was for 4 am, and their customer service line is unfortunately not covering customers 24 hours a day although the bookings are. When I spoke to their customer service agent the response was that they appreciate it was a human error but they couldn't refund the wrong booking because the car park is strict. Holiday Extras you are the agent selling the service, and you have not taken ownership, and tried to use human approach to resolve a human error, instead you pass the buck, ignore your customer, and show no empathy whatsoever. I would recommend you avoid Holiday Extras, they may not be beaten on price, but for service you don't even get what you pay for."
"I booked airport parking for one night at Cardiff airport. My flight was cancelled 30 mins before departure- I contacted Holiday Extras for a refund as the parking space was no longer required & was told that I could not as the request was made too close to the booking date - how on earth could I have predicted the flight was going to be delayed 48 hours before departure! I am a frequent business flyer but will never EVER use Holiday Extras again for parking - AVOID"
"Hotel was not booked even though we had paid for it prior to going on holiday. The hotel in question was Travelodge BHX who were very helpful but apparently this has happened a lot. I would never use Holiday Extras again. Disgraceful service."
The Stansted Airport Meet-and-Greet Parking I booked through Holiday Extras was reasonably priced (slightly higher than otherwise available but with Cashback from Quidco it became slightly lower), the airport signage is good and THEIR service (the Airport Parking company) was great.
I aslo booked Car Hire and that was also slightly higher than I could get elsewhere, but I submitted a claim to Holiday Extras for the difference. The Car Hire was fine with no issues at the Airport, Alamo are highly recommended - especially if you sign up for the Alamo Insiders sceme.
My problem comes with the 'Never beaten on Price Guarantee' claim that I submitted and the Customer Experience staff. Unfortunately, the Holiday Extras website didn't show the Full T&C's of their Guarantee (The website has since been amended), so as my claim was for something not covered under their Guarantee, it was rejected.
I then proved that the website didn't show the full T&C's, and that it wasn't my responsibility to ensure they displayed correctly.
Despite this proof, I was submitted to a lengthy argument with a Customer Services Advisor from the Customer Experience Team and then an even more frustrating complaint argument with a Customer Experience Manager. That's all from a company that prides themselves on 'Expert Customer Service'. The words 'Poor' or 'Bad' don't describe the absolute frustration that this type of bad service instills.
Apparently, Holiday Extras 'don't have a set complaints process' (their exact words), so I guess you just have to take your chances.
You might have a good experience and not need to contact them, lucky you.
But if you do have an issue - beware!
Personally I'm not willing to chance the fact that I might get lucky, I'd rather ensure that any problems that I might have will be dealt with by efficient and helpful staff, rather than someone who is willing to argue with me and tell me that it's my responsibility to sort it out."
"Great service. My car was intact after returned from parking."
"My 100k car was returned 30 mins late Filthy because of where MMP parked it and damaged They accepted poor service and said they would repair and then reneged Their management refused to answer and left aa discussions to an You are right to be concerned My 100k car was returned 30 mins late Filthy because of where they parked it and damaged The accepted poor service and said they would repair and then reneged Their management refused to answer and left all discussions to an independent negotiator who they pay
I cancelled any other dealing with them
We work hard to buy our cars and this has cost me thousands BTW the driver was not good in English and refused to show me his driving credentials I would caution anybody using maple manor
I cancelled any other dealing with them
We work hard to buy our cars and this has cost me thousands BTW the driver was not good in English and refused to show me his driving credentials I would caution anybody using maple manor The agent for the booking was holiday extras who ignored any plea for help They have zero integrity and even though ceo published his email he doesn't respond"
"I was booked to go to sharm when the government stopped all flights. Holiday extra wrote to me to ask if I wanted to cancel and have a refund, less a few pounds (I can't say you get many companies let you know your due a refund). As it was we managed to get another holiday 4 days later, I went onto the site and very easily update the new dates, new flight details, etc and fantastic, no extra charge!!!!! I will definitely use them again, I've used them in the past and they have always been really good."
"I chose a mystery hotel including parking for 23days, but when the confirmation e mail came it highlighted I had to pay the hotel for an extra 7days. I contacted holiday extras to be told this would be an extra cost of £15 per day, therefore had to speak to manager to cancel in my opinion this is false advertising so be aware booking with this company or you could be starting your holiday with "Holiday Extras"."
"Appauling Customer Service, do not leave your vehicle in any of the Airport Car Parks managed by this company.
My Car was left in Luton for 10 nights, and whilst there is was damaged, only slightly but the scratch has been denied by Luton Airparks.co.uk
And their customer service manager GREG has refused to even look at my case.
Buy Parking from a legitimate company"
"Great experience with these guys UNTIL after we got home & saw the large dent in the rear passenger door left when they drove the car for offsite storage. No liability accepted because we drove it offsite before reporting the damage. We collected our black car at midnight so what was obvious in daylight wasn't so obvious in the dead of night, tired after a long journey. Took 3 weeks to get any reply from them despite chasing. Cost of insurance excess more than total hotel stay & car parking. They're technically correct on liability - but morally? And where is the customer service in that? Stayed at Holiday Inn Worth Gatwick by the way, in case you were thinking of going there."