Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.31

4.3 Rating 8,240 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 8,240 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Anonymous

Anonymous // 01/01/2019

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“Always works well, no problems and no hassle.”

Helpful Report

Posted 25 minutes ago

“to be honest, we followed the instructions on how to arrive, and in fairness they were very good. as it was our first experience for valet parking i didn't know what to expect, we weren't greeted as was expected but a grumpy man just told me to.back to.my car and wait, no further instructions, then after a few mins came and swapped the keys for a receipt, it wasn't a pleasant exchange. when I asked where do we go now (remember 1st timers) he pointed up the road where we had to walk around 300yards, not quite Valet to the door with 4 suit cases and 4 hand luggage, would have been easier parking in the main car park and waiting for a shuttle to the door. just my opinion., the return was good, simple and efficient. personally I wouldn't recommend”

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Posted 1 hour ago

“Smooth booking. Good value. Great car park. Good bus service”

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Posted 1 hour ago

“Great service at arrival and on return from the holiday no issues which makes the whole airport experience a lot easier.”

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Posted 2 hours ago

“Real great service helpful and friendly”

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Posted 14 hours ago

“Great service no problems”

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Posted 21 hours ago

“Easy and convenient”

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Posted 1 day ago

“Everything ran smoothly as in every time I've used”

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Posted 1 day ago

“second experience - last time was much smoother - took a bit long for the bus to pick up at Luton from the stop.”

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Posted 1 day ago

“Nice comfortable surroundings and reasonable choice of food . There was extra costs for certain drinks but still plenty to choose from that were included. Would probably book again this was my 3rd visit .”

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Posted 1 day ago

“Always use meet and greet for our annual trip to Stansted Airport. Always efficient and you can’t get closer to the terminal.”

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Posted 2 days ago

“Communication good and pretty straight forward via the app, would use again.”

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Posted 2 days ago

“Excellent, hassle free car parking at a competitive price. Friendly, helpful staff.”

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Posted 2 days ago

“Very easy to book and use. Directions to the car park (Birmingham) were clear and easy to follow and transport from the car park to the airport was quick and easy. Would definitely recommend. Only downside was that there was nothing on the website when booking that told you how long a window you had to collect the car once you returned. As we were supposed to arrive late at night (around 11pm) I booked the time to go into the following day. The return flight details only appeared once we had processed the booking and our flight did not appear, only the next flight due the following day. Didn't really make a difference but we could have saved a little bit of money doing this.”

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Posted 2 days ago

“Good range of food and drink. Relaxed and chilled lounge.”

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Posted 2 days ago

“For Terminal 2 arrivals, the buses are already near full (standing room only) by the time it reaches there after first stopping at T1 & T3. That makes it quite stressful as you're likely going to have to wait for several buses before you can get on! They should put on a separate bus for T2!”

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Posted 2 days ago

“Fast efficient service and everything went smoothly”

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Posted 3 days ago

“We were left at the airport because the plane was delayed after being told by the driver he would wait had to phone the driver and he said he left without telling us he was leaving”

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Posted 3 days ago

“quickest and easiest way to book anything you need for your holiday”

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Posted 3 days ago

“Plenty of spaces, secure, reliable shuttle bus service”

Helpful Report

Posted 3 days ago

Holiday Extras is rated 4.3 based on 8,240 reviews