Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,456 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 3 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really close to arrivals and departures. Plenty of spaces too.”

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Posted 5 hours ago

“I have used Maple numerous times. Never any issues”

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Posted 6 hours ago

“I always use Holiday Extras and not their fault that, this time, the car park had a power outage that delayed both entry and exit.”

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Posted 6 hours ago

“My car was undrivable and damaged when I returned to meet and greet T2 from holiday! Very unhelpful car parking staff who tried to say it was my fault…..never use these people!!”

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Posted 7 hours ago

“No problem at all all good”

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Posted 8 hours ago

“Excellent. Booked airport car parking. Easy and worked fine as usual”

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Posted 8 hours ago

“Excellent every step went smooth i didn't have to wait for anything”

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Posted 11 hours ago

“Straightforward process. Short wait for courtesy bus. Courteous drivers”

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Posted 16 hours ago

“Booked fast track, system does not add your details correct, wasted hours of my time trying to resolve it, customer services could have rectified it via email, they asked for screenshots etc, then days of messing about later told me I had to do it via the online chat…. This is the very last time I will use the service for anything, my experience has been an absolute nightmare from start to finish.”

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Posted 16 hours ago

“Everything seems to work out exactly as it should. There are a few simple things you need to do to remember where your car is parked but once done the Long Stay parking works a treat. The buses are reliable collecting you for the airport and bringing you back after your trip. It’s a great set up.”

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Posted 1 day ago

“Confusion on entering car park as barrier at Liverpool multistory opened, but information from Holiday Extras stated that we had to take a ticket which would be needed to exit. the barrier closed and then opened again. On contacting the c/p operator, they new we had booked with Holiday Extras as this had happened before. Information needs changing. No ticket is needed, just drive in.”

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Posted 1 day ago

“Very happy with jet 3 no hassle at all very helpful.”

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Posted 1 day ago

“From start to finish holiday extras made each step from the booking to the actual experience very smooth. There was no fuss or bother every step of the booking was easy. The car was waiting for us at the finish. We did not have to hang around or wait at any point.”

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Posted 1 day ago

“Booked a transfer in the USA from airport to an hotel. Once I had access to the airport Wi-Fi it was very easy and went without a hitch. The car and driver arrived on time and she was professional and courteous. I would definitely use this service again.”

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Posted 1 day ago

“Very highly recommend meet and greet . The service is excellent, the only way to start a trip!”

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Posted 2 days ago

“Very welcoming, courteous and professional. Stayed here a few times now and will continue long into the future.”

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Posted 2 days ago

“Excellent service which helped our holiday run very smoothly. Thank you.”

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Posted 2 days ago

“Excellent drop off and pick up. Very happy with the meet and greet service. Friendly staff to.”

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Posted 3 days ago

“Decent sizes of spaces and prompt bus service to take you to the airport”

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Posted 3 days ago

“Fantastic 3 hours food drink and service fab”

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Posted 3 days ago

Holiday Extras is rated 4.3 based on 7,456 reviews