Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.27

4.3 Rating 6,999 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 6,999 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent”

Helpful Report

Posted 49 minutes ago

“Arrived, dropped keys and on the bus over the airport. Quick and stress free. Easy pick up when we returned. Will use again.”

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Posted 20 hours ago

“Easy to find the car park and short walk to the airport.”

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Posted 1 day ago

“Really awful experience. The hotel was next to the terminal however the car parking was 25 minutes away. No parking available at the hotel, 4 disabled people in the party, very disorganised and unhelpful staff at hotel and via holiday extras.”

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Posted 1 day ago

“Very smooth stay and would really like to praise the staff who were polite, cheerful and so helpful.”

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Posted 2 days ago

“Everything about the experience was excellent. The booking was easy. The parking was simple and the collection equally as good. Highly recommended service.”

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Posted 2 days ago

“Easy to book and no issues”

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Posted 2 days ago

“Great way to recover from the trauma of checking in and actually getting to the lounge. Good range of refreshments and drinks. Only thing I would say is that we were late to our flight because there was only 1 information screen in the lounge. Announcements could have been audible but this didn’t really deter from the whole experience”

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Posted 2 days ago

“Very efficient service. Very polite dnd helpful drivers.”

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Posted 2 days ago

“Excellent service, all the staff are exceptionally helpful”

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Posted 2 days ago

“All went according to plan. Holiday Inn Gatwick a great place to stay when you have an early flight. Regular shuttle also very reliable”

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Posted 3 days ago

“Booking was very easy through Holiday Extras. Very reasonably priced. They were very helpful when I had to make a few changes due to unforeseen circumstances with my vehicle. Good instructions and directions. Would definitely use again.”

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Posted 3 days ago

“Everything worked well, on time and easy communication.”

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Posted 3 days ago

“Easy to get to and park up, bus was there in minutes to take us to the terminal, our return was pretty simple! Just the bus didn’t follow the numbered bus stops and we almost missed our parking area stop! Other than this it was fairly easy and stress free.”

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Posted 3 days ago

“Very good and efficient service”

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Posted 3 days ago

“Birmingham Airport Car Parks 2/3 a bit pricey but booking, parking, collection was efficient. I went for late arrival insurance and very nearly needed it.”

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Posted 3 days ago

“Long Stay parking at Liverpool was very easy to book and the barriers opened on arrival and departure without a problem. The only complaint, not with Holiday Extras is the zone signage in the parking area. It needs to be illuminated or larger signs. Maybe you could have a go at the airport ? Having arrived home in the dark having left with 26 degrees, wandering around a car park in the wind and rain and 7 degrees is not what I needed !”

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Posted 4 days ago

“I use secure airparks 2 or 3 times a year and its an excellent and seemless service, very easy to use”

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Posted 4 days ago

“Whole experience was great from start to finish, no complaints”

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Posted 4 days ago

“Had booking probs but sorted fast + my mistakes rectified. Thanks Hotel easy to find. Comfortable, friendly, good food at reasonable price. Airport transfer 😊”

Helpful Report

Posted 5 days ago

Holiday Extras is rated 4.3 based on 6,999 reviews