Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.24

4.2 Rating 5,351 Reviews

81 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.2

Based on 5,351 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 5 star review on 31st March 2024

Anonymous

Holiday Extras 1 star review on 11th December 2023

M Smith

Holiday Extras 5 star review on 9th December 2023

MRCEEKZ

Holiday Extras 2 star review on 9th October 2023

Alan Judd

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prebooked but barrier didn’t open in and out so had to speak to someone both times.”

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Posted 1 day ago

“Original car park I booked was over booked. Had to drive for 35 mins around the alternative car park that was offered (nearly an hour trying to park) making us rush for our flight”

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Posted 2 days ago

“Good: Helpful staff at drop & go. Bad: My car was filthy dirty; it looked like it had been driven through a farmers field with mud spay covering both sides of the car.”

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Posted 3 days ago

“M&G at terminal 3 was outside which wasn’t good for my elderly mother in a wheelchair. M&G at terminal 3 was hard to find.”

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Posted 4 days ago

“I have always had meet and greet at Stanstead Airport which has been great but this time I flew from Gatwick and it was hard work. Once you get to the airport there are hardly no signs showing you where to go or stop. Then you have to phone while on a double yellow line for someone to come to the car and drive it away because there is no office or drive in.”

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Posted 6 days ago

“Dreadful meet and greet experience with Blue Circle Parking at LHR T4 - avoid at all costs. However, Holiday Extras have been in touch quickly and efficiently to discuss the situation and arrange compensation so I will book with them again. I will be telling everyone I know not to use Blue Circle though.”

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Posted 1 week ago

“No vehicle was available for us upon arrival in Rome. The local provider said there was a strike and Holiday Extras were told of this before we left the UK. Cost me an extra 50 euros. Not the best start to our holiday.”

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Posted 1 week ago

“Great hotel good location hoppa bus pass didnt work either way had to pay for a taxi instead luckily Kerry was on hand to sort things out tge bus company said the driver was at fault going out but sane thing happened coming back”

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Posted 1 week ago

“Poor service from Blue Circle. Rude customer service”

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Posted 1 week ago

“The hotel was excellent and the parking was straightforward. Unfortunately, we chose the hotel so that we could use the transfer to Heathrow Terminal 5. However, the hotel no longer organised transfers so we had to pay for an expensive private taxi. We were not clearly informed that the transfer no longer existed.”

Helpful Report

Posted 2 weeks ago

“Arrival at Luton airport was a difficult and stressful experience. Departure was better but still not good customer service from our return driver. We were two vehicles booked as large vehicles and used the 51°52'55.9"N 0°23'13.9"W reference in google maps within our car to drive on which we full expected would take us directly and smoothly to the car park. Not so, the Google directions ran out at the Holiday Inn Express Island (maybe our fault we don't know) and we ended up driving towards the main airport entrance and trying to get help from several orange clad operatives looked at our booking and stated yes carry on so we did and we ended up completely lost in the multi story next to the fire damaged carpark with jobs worth's not allowing us to turn around and avoid going into the multi storey with us trying to explain we were in the wrong place and being told, yes you are in the right place. So infuriating as the carpark operatives had less of a clue than we did!!!! Very stressful and time consuming to get back to where we needed to be as the multi storey was mayhem. Once we did find the carpark by following the postcode and not Google maps link in our confirmation we were ushered to the normal carparking spaces and not the large vehicle section. With time starting to stack up against us and with two small children we parked in very tight spaces and not where we had paid to be. I ended up accidentally leaving a window open on my vehicle because I was following instructions on parking my Defender in such a tight space. Having said all this the car park were very good dealing with the open window with a sheet of plastic, thank you. The coach to and back from the airport was very good with the driver taking us to the airport very helpful and the one on our return not helpful at all he just sat in his cab and did not help with baggage or the rear doors. We can smile about it now but our advice is double check your directions and instructions and if you have booked a large vehicle shout you have on arrival and avoid the mess we got into.”

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Posted 2 weeks ago

“Meet and greet on arrival was great, very easy to find and parked the car straight away, handed over our keys was great. On the way home we called the number 20 minutes before to let them know we had landed and didnt have any luggage, we was told they would have our car waiting, that was a lie, no one had even looked t collecting our car from the secure car park, we even had to prove through our phone we actually called the number and spoke to someone. After waiting an extra half an hour outside in the cold not ideal when tired from the flight and lots of nagging at the staff asking where our car was (giving us lots of attitude i might add) we eventually got our car. We paid a premium for meet and greet so we wasn't waiting around for shuttles etc and we ended up waiting longer on meet and greet for our car. Not happy at all and this has happened to us twice on the return. We gave flight details so all cars due to land should surely be waiting for us.”

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Posted 2 weeks ago

“Was clean and comfortable but staff seemed confused not sure of what they were doing. Expected a buffet style. Had to order seemed not value for money. Some drinks having to pay more. Cocktail £8.50”

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Posted 2 weeks ago

“The drop off was excellent and a very friendly member of staff greeted me. Quite the opposite on arrival. Few grunted syllables through the kiosk window to tell me which bay my car was parked. I went to said bay and my car wasn't there. I went back to the kiosk window to explain and the was grunted at again asking me to give my car back to him so he could go and find it and bring it to me. No apology, no smile, nothing. I waited 10 minutes and eventually my car arrived with Mr Grumpy handing over my key with with a few more grumpy moans. Not a great reflection on your business.”

Helpful Report

Posted 3 weeks ago

“Directions to which car park I dropped off at were unclear. I had booked a valet, which I never got. The staff were not helpful. They spent their time on their phones. Ive used purple parking before, and the car came back dirtier than i left it.There are cheaper and better alternatives.”

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Posted 3 weeks ago

“Hotel and stay was really good good food and very pleasant just did not realise they would move my car”

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Posted 4 weeks ago

“Why do the drivers change your car car temperature settings defo 18 deg C to 29????//”

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Posted 1 month ago

“Rang as instructed when bags were picked up but waited 30 mins for car arrive at the meeting point - fella behind the desk seemed less than interested and all the heating / air-con and seat settings had been changed - have used Purple Parking loads of times and never had that experience with them. Will avoid you guys in the future.”

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Posted 1 month ago

“When we arrived at Manchester Airport the meet and greet the camera did not recognise our car registration plate. For a while no-one answered on the emergency system and a queue formed behind us. The system did not recognise our booking number and if we hadn't printed off the proof of purchase we would have been completely stuck. Awful start to holiday.”

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Posted 1 month ago

“We arrived for an early 6am flight and the app took us to the middle of nowhere on airport. It was wet and dark and no one was around to ask for help. Absolutely scary. We drove aimlessly about for 15 minutes worried to death. Then finally saw a sign for Express parking and got parked. The entrance had been moved. Get some better signage and sort out the app for directions. Dreadful. Staff were polite and courteous.”

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Posted 1 month ago

Holiday Extras is rated 4.2 based on 5,351 reviews