Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.30

4.3 Rating 8,065 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 8,065 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had difficulty entering and exiting the car park as an error had been made with the car registration details that I supplied to Holiday Extras”

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Posted 4 months ago

“Hotel room was very noisy. Restaurant / Bar was way overpriced. Pickup was appalling, nobody answered the phone, had to ring reception twice and after nearly one hour was picked up from T1. Not great at all.”

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Posted 4 months ago

“Generally I have had a good experience with Meet & Greet however this time I came back to find my alloy wheel scratched… I guess these things happen however they didn’t own up to it and came out looking surprised. I’m sure the driver would have known about this so I would have appreciated them owning up from the start. Two days later I’ve still not heard back from Customer Services.”

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Posted 4 months ago

“Came back late at night and had to go and find my car!! when I finally found it I was blocked in! Tried moving my car but I scratched my front bumper badly on the fence!Waste of time doing meet and great you might as well just pay for the multi storey car park .”

Holiday Extras 2 star review on 5th February 2025

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Posted 4 months ago

“It took ages for my car registration to be recognised and for me to be let out of the car park”

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Posted 4 months ago

“No issue with Holiday Extras - just Bristol Airport. Ongoing works has resulted in a long and arduous climb from the car park to check-in desks. All outside with no shelter after leaving the car park. Entirely unsuitable for anyone with limited mobility. My wife and I are both 75 and fit for our age - but certain didn’t expect such a long and exposed trek. The very expensive cost of the multi story car park was surely to enhance access to the terminal rather than making it much worse that previously?”

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Posted 4 months ago

“Purple Parking 10 out of 10. No issue. Very helpful and friendly Premier Inn however 2 stars. 4 out of 10. Hallways no heating and cold. Carpet in our room had not been hoovered and bitty. Bathroom hadn’t been cleaned properly we did tell reception who offered to clean it. Restaurant limited menu due to stock issues so couldn’t have what I really wanted.”

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Posted 4 months ago

“The instructions were poor and confusing. The hotel was difficult to find from the parking. The exit barriers did not recognise that we had already paid for the parking, and wanted to charge us £180. Fortunately an assistant was able to sort this out.”

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Posted 6 months ago

“Couldn't get into carpark had to phone security to lift barriers and same coming out”

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Posted 6 months ago

“On collecting car it was dirtier than we could have imagined, plus it was not locked, with no parking brake set, although auto gear in park. Not as expected, below usual standard.”

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Posted 7 months ago

“I have used the Silver Zone several times! I am a Blue Badge holder and I parked my car in a disabled car space and I attached my key to the blue key fob! Cost me nearly £72 for 2 nights and when I got back the lads handing out the keys seemed a bit robatic!! I took my key then I realised my car was parked down the bottom end of the car park and not only that I struggled to get in my car because I was not able to get in my car as easily because there was not much room between my car and the car next to me. I was livid, travelling on my own and having to drive back to South Wales!”

Holiday Extras 2 star review on 28th October 2024

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Posted 7 months ago

“Hotel room was fine, transport to and from airport good but the restaurant was terrible poor service and food was luke warm and small portions, I would normally have sent it back but I waited so long I was so hungry I ate it wouldn’t re book this hotel”

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Posted 7 months ago

“The transfer back to the hotel after our holiday did not arrive. We waited for nearly an hour and had to get a taxi”

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Posted 8 months ago

“Vauxhall way parking Luton. Male Mini bus transfer driver very arrogant.”

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Posted 8 months ago

“The transfer company had really old and a bit smelly cars. We have used Holiday Extras for transfers before and it was excellent but this time it was a bit rank. Not sure I’d risk it again.”

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Posted 8 months ago

“Parking experience fine at the start of the holiday. Unfortunately we arrived back at T4 (departed from T5) and were not aware that the car park does not service T4. We tried calling the support telephone number but couldn’t get a response, despite it being daytime. After much dragging of bags around trying to find a bus stop, or someone who could tell us where it was, we ended up having to pay over £20 for a taxi to get back to the car park. The response from the car park reception was just a big shrug.”

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Posted 8 months ago

“I have booked through you before with 'one night stay and long stay parking' but this time the parking was not at the hotel as it had been before ,but Long stay carpark at airport!! It was not obvious when I booked, and was a real inconvenience and quite unsafe, as you have to walk back to the hotel on a narrow road with no pavement with all your bags!! As a retired person on her own, it was very inconvenient.”

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Posted 8 months ago

“I’ve used holiday extras before without an issue, always a great experience. Unfortunately on this occasion is was very poor. Our airport transfer that was predicted to be approx 1.5hrs ended up being almost 3hrs. The driver has no idea where he was going, drove past several of the drop offs, did several detours to various drop offs, was rude and verbally aggressive to myself and when we did arrive at our hotel dropped us on the main road which we had to cross (there was ample room for a coach outside the hotel). As a result we opted to get a private transfer on our return to the airport. I have since contacted Holiday Extras to raise this issue and have had zero response. I believe we just had an unfortunate experience as all previous experiences have been without fault. However my disappointment is with the poor customer service and communication with holiday Extras.”

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Posted 9 months ago

“Dreadful hotel booked family room it was tiny on arrival only one bed they blamed holiday extra. Put bed in just left it I had to rearrange furniture. An absolute joke”

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Posted 9 months ago

“On arrival the anpr barrier wouldn’t lift so rang the buzzer to find a very unhelpful lady at the other end telling me that the number plate wasn’t recognised I gave her the booing reference and after quite a wait she came back to us with a very off voice to say she’d found it and said we’d probably have to do the same on the way out as there was nothing she could do So I then proceeded to do a live chat to put in a complaint to where I was told it should all be sorted on our return only to drive up to the barrier for it not to lift so had go go through all the messing again this time the lady was very helpful but still had to wait for the barrier to be lifted and having paid just under a £100 for 7 nights I feel is unacceptable as we was only there around 6 weeks before in the same car park in the same car with the same registration number and paid considerably less”

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Posted 10 months ago

Holiday Extras is rated 4.3 based on 8,065 reviews